I have been to Jewelry Doctors numerous times and I will continue to go there for any needs. The staff is friendly, kind and personable. They welcome me anytime I go there. Their professional approach to any of my needs is top notch. They are my go to and should be yours. read more

Owner, James was completely unprofessional and had an attitude after their mistake. After getting married, we needed her ring resized and brought it here. They resized it, but somehow weakend the band. It bent in less than a week. Note, we did our clean up after the wedding and the original ring never bent. After taking it back to have them fix the mistake they made on the ring, they blamed it on the silver. They even ordered a replacement. We never asked for a replacement. Just stand behind your work. If you make a mistake, RESPECT the customer. Talk professionally and don't assume we want money. I went to the jewelry store and just took the original ring back. No apology for the disrespect came from James. Stand behind your work instead of defending the mistake that caused the bend. I would strongly suggest looking elsewhere. read more

I only take my jewelry to Jewelry Doctors. They are very professional and truthful about repairs. They have repaired settings, sized numerous pieces as well as appraised several pieces. I highly recommend the Jewelry Doctors for all jewelry needs. read more

I wish I could choose zero stars would not come here completely ruined our ring and said oh well good luck finding someone else to resize it and proceeded to charged us Additional fees that had nothing to do with what we were getting done read more

This jewelry store is by far the best store in Amarillo Texas and the Texas panhandle. They are polite and courteous and give great service. They stand behind their products and service. If you looking for jewelry or repairs you must go here. You will not be disappointed! read more

Went to another location advertising jewelry repair to fix my glasses frames. They told me it couldn't be done. But these guys said "no problem" and laser welded them in a few minutes. They are confident and know what they are doing. It is a surprising shop with watches and nice southwestern jewelry worth checking out. read more

They repaired the settings in my one of a kind ring. Great, sturdy work. Taking another ring today.

We were visiting from out of state and needed our watch battery changed. We tried another company and they damaged our item. We then went to the Jewelry Doctors and were able to change the battery and fix the damage. They were beyond kind and helpful! read more

I had them to order me a gold bracelet thought it was 14kt, got in the car, checked it out and it was 10. My fault for not checking it while in the store. Staff is very flighty, not precise and organized. Need to get it together. read more

Took my Luminox in to get repaired. When I went to pick it up generic parts were used to fix it. I wasnt told when I dropped it off that it wouldnt be authentic now Im out 150.00 for a new watch. Ive never had a problem with them in the past but I wont be back. Customer be aware. read more

The diamond fell out of my wedding ring. It was custom designed by my husband and the setting was unusual. I was very nervous to have someone mess it up. Jewelry Doctors did a phenomenal job of repairing it. I am thrilled to have my ring restored and sparkling on my finger again. They are very good to work with. read more

I took a ring in several months ago to have multiple prongs repaired. I refused to accept the work they did and made them fix it again before I left with my ring. With a couple weeks, two of the prongs were bent. I have been unable to wear the ring since. I'm very dissappointed in the work and will never use them again. read more

Excellent service and very reasonable prices. The repair persons are professionals. They were very accommodating to repair a gold chain and then clean and switch out pendents on other chains that didn't need repairs. read more

James, Kim and Braxton Novak at jewelry doctors were so helpful in replacing the large diamond and several small diamonds I lost out of my engagement ring. They also resting a strand of faux pearls that belonged to my mother. The stand of pearls weren't valuable, but they hold a lot of sentimental value for me personally. The strand had knots between each pearl and Jewelry Doctors did a fantastic job. I will always go back to Jewelry Doctors whenever I may be in the market for a new piece of jewelry or for any needed repairs. read more

I took my wedding ring in to have a simple prong repair. It took them 3 &1/2 months and I had it back 4 days and lost a diamond. If I wanted to be without my ring for another 3-4 months, I would love to go in and tell them what I think. But I will never go back in there. So ridiculous. read more

Great place to go for watch batteries- they warranty theirs, so if it dies, go get it replaced free within the warranty period. Fast, friendly service. read more

Had to get a watch fixed that I couldn't do myself. I walked in and they fixed it right away. Very nice people and a very nice shop. I'll absolutely be back for anything my wife and I need fixed. read more

Great customer service!!!! I came in to get a minor repair on my watch, and she was very helpful. She did the repair speedy and free.

I brought in my mother's watch with a missing pin to be replaced and also my adorable old watch that I found way back. It was too big for me then but I recently decided to adjust the band and successfully did so with tools meant to fix glasses. However, I wasn't able to change the battery myself to I decided to bring it here. The middle aged female clerk first told me, "You shouldn't do that" after she saw the cap of my watch was off. She had black hair and overly grown red nails. She then went to the other counter, and said to her coworker, "It's rusted, and doesn't work. she 'found it.' I don't know how true that is". I was baffled! The older gentleman offered to fix it for $55, but I had to decline. They seriously need to teach her how to behave in front of customers. I am not a thief! I just came to get my mother's and my watch fixed. I will never return here again. read more

There prices are high! Had a link added to my watch band. Took 2 minutes; charged $10.00. Outrages!! Called back to complain and was told "prices are gonna get even Higher" he was arrogant. Have bought items In the past, but will not go back. read more

Been in for many reasons mainly repairs, also wedding rings... Great lil shop! So nice and accommodating...

First time here and won't be my last. Had a fine chain break and took it to them. They told me it be ready on Tuesday (it was a Friday) and I asked if any way I could get it done same day. Small extra fee added to total cost which is very affordable. Had the chain repaired and polished within hours. Great customer service and speedy work. read more

Used them for a few years with no issue until the (I assume) owner / manager (red haired guy) took a look at my watch / heart rate monitor and told me it was dead and he couldn't fix it but "he tried everything". Turns out he just didn't want to honor the "battery guarantee"! I get it, its a heavy battery draw and it might run it out in a year and it might be a pain but its their policy! I replaced the battery myself and its been going for a year and half now. So for the cost of a watch battery they lost a customer and got a bad review. With so many options customer service will make or break a business and a little honesty would have been appreciated versus a bold faced lie. read more

Great service! I took a watch in for a battery replacement and inquired about having the crystal buffed to take out the numerous scratches. The crystal wasn't able to be buffed, but the gentleman ordered a replacement crystal to replace the scratched one and replaced the battery as well. This was all done in a very timely manner as well as being very affordable. When picking up this watch, I dropped off six more watches that were needing the batteries replaced. I received a call in less than 24 hours that my items were ready to go! I highly recommend the Jewelry Doctor for these services! read more

Took my watch in for a new battery and came out with a ruined $500.00 watch!! He replaced the battery and then proceeded to polish my band taking all the gold plating off one side of my band and returned it back to me claiming he had only used Dawn dish washing detergent on it when I heard him used an electric buffer on it! He told me he would not replace the band and told me it was my responsibility!! I took it to another jewelry store and they confirmed the abrasive marks on one side of the band that the gold plating had been removed! The price quoted for a new band for my watch was $250.00! Upon confronting him he said "so sue me"!! read more

I bought an anklet about $80, and I am disappointed a bit because it's thinner than I expected! If I saw it in person, I wouldn't buy it. Otherwise, the service is pretty good! read more

I took my rare one-of-a-kind watch to Jewelry Doctors to have the crystal and battery replaced. They quoted a very fair price and seemed like they would do a satisfactory job. When I returned to pick up the watch, they had scratched the watch in multiple locations, dented the outer casing of the watch, and the crystal replacement was horrendous. I kindly requested to speak with the jeweler and he was extremely pompous, rude, condescending, and acted as if it was MY fault that I was not satisfied with their job. I absolutely would never return to Jewelry Doctors and I STRONGLY encourage anyone and everyone to do business elsewhere. AVOID AT ALL COST!!! read more

Took my perfectly working high end watch in to simply have battery replaced and 3 days later left with a broken watch!!! Thought they were an ethical and honest business. First battery installed quit working within 12 hours. Returned the next morning and battery was replaced. Took watch home and placed it on night stand and a few hours later, the digital displays were not working properly. Returned to store where they discovered the liquid crystal displays had been cracked. Implied that I had dropped it or had a hard impact, neither of which are true. Couldn't have been because they had been working inside the watch case TWICE.! Manager refused to accept any responsibility for the problem. Maybe they are capable of fixing costume jewelry but if you have any jewelry of value, I highly recommend finding a store that will stand behind their skill and service. Interesting that the music being played in the store is a Christian station! read more