It took me a couple of years and several trips to different furniture stores to decide on a sectional when I moved to the west side. When I finally decided on one, I took advantage of the July 4th sales to purchase that and a coffee table. The in-store service was fine, and I understood that any customization of my sectional would mean that I would wait 4-5 months to receive my furniture. What I was not aware of was the ridiculous delivery practices in place. Here's how it works: 1. When your order is paid in full (you pay 50% upon order, then 50% when it's ready), you are allowed to choose a delivery date only, no time slot, not even a morning or afternoon preference. 2. Two days before your delivery date, you are notified, of the time slot during which your delivery should arrive. Did I mention there's not preference given? 3. If you are unable to accept your delivery at the time slot given, you go back to choosing another date and return to step 2. I found the delivery procedure very frustrating. While I did finally receive my furniture delivery, and I love it, I think it took me a month, and three delivery requests to finally get my furniture delivered. I guess the problem was that I work full time and was not able to block off a whole day to wait for my furniture delivery. It was very frustrating. The delivery guys were very nice and efficient, but something needs to be done about their scheduling!! I'm glad I won't need to purchase any furniture in the foreseeable future. read more

Came here just looking for some new furniture. Left with the bed frame of our dreams. AJ worked with us and helped us through the whole process. He made everything so easy. He even helped us find the best deals. Will come back for a mattress too. read more

Ashley Kapolei - Kristiland bed - Furniture Stores Near Me - Kapolei, Hawaii

Russ Acosta was AMAZING she helped us pick out the right size dinning table and configured it with our needs in mind. She was so friendly and took every opportunity to make sure we got what we needed! At the end of the transaction we thought we were going to spend and arm and a LEG! But now we have left over to have a nice dinner on our new table! read more

Bad delivery and communication and took forever to set up. The damn thing anyway wasn't that hard to set up oh and when I mean by communication and delivery is they brought the wrong things twice oh, and forgot my dresser and another item. I'm waiting on. Still didn't bring it read more

I highly recommend seeing Roger for all of your furniture needs! He is very helpful from beginning to end and doesn't just walk away like the other sales associates. read more

We came here to look at sleeper sofas and was greeted by Hinano who was super friendly, personable, and helpful in finding the color and size we were looking for. He was not sales-y at all and got to know our needs but was just very easy to talk to. We also found some super comfortable massage chairs during our walk around the showroom and he gave us a run down of the new top of the line zero gravity massage chairs. I deducted 1 star because their items are quite pricey and also can take months to be delivered if they are not in stock and need to ship from the mainland. read more

I always buy my furniture here. Got a coupon for $200 off after you spend $1599. After spending $2020, I didn't see the discount. I ask the Sales person why?!? The answer back was "oh that's only for Ashley furniture which how would anyone know that. It's not stated on coupon "only Ashley furniture. So that's why only one star. Next time, talk to your ad guys to state it on coupon. read more

Ashley Kapolei - Furniture Stores Near Me - Kapolei, Hawaii

My family and I had an awesome experience at this location shopping for some new furniture for our home. I highly recommend this place for some quality furniture. PROs: The salesman "Sean" was outstanding. My wife and I told him what we were looking for and he showed us the entire inventory quickly and efficiently. He knew where every different piece was located so we didn't have to aimlessly wander around looking for it. We also got a 10% military discount. The entire staff seemed to be working together as an effective team. This made our transaction and pick up process very smooth and timely. CONs: Your paying some high end prices but your getting a sturdy and quality product. You just have to accept that before walking in. Your not getting cheap Walmart furniture for the price that your paying. read more

Had such a pleasant experience with AJ at Ashley Furniture! AJ was courteous, attentive, professional, and friendly. My sister and I were seeking out specific products and specific styles of furniture. AJ was happy to assist us and helped us find everything that we were looking for and more. AJ greeted us right away and was happy to assist us. He was not pushy at all. AJ knew the show room well on both floors. I highly recommend AJ if you are seeking out furnishings for your home. He will listen to you and find the best furnishings and style that fits your needs. I highly recommend seeing him if you have a specific style of bed, couch, chair, shelf, etc in mind. Love the store. The store is composed of multiple furniture outlets rolled into one. It's a one stop shop for all your furniture needs. This was much needed in the second city of Kapolei due to it being the second city, the influx of new homes being built, and Kapolei's tremendous growth. read more

Definitely no stars probably would even give this store a negative 5 star. Went in looking to make a stop shop for my living room/kitchen needs and walked in with a greet but nothing more. After making my rounds not one salesperson approached me but the same guy that greeted us was the person I approached and asked him if he could assist me being that he knows their products and didn't want to waste my time being in the store the whole day. I gave him of what I'm looking for and asked if he had any suggestions. He looked confused or whatever for some reason so I told him if he doesn't want to help me that's fine and he than told me well you're asking for a lot of things! Seriously, a lot of things???? That is the most unprofessional help a salesperson could EVER say to a customer. The manager needs to speak with this person and he is even lucky I didn't tell my husband what he said to me. If you hate your job than quit and go do something you love doing. Salespeople now a days please don't work in a customer service career if any type of your just there for a pay check make sure you love talking and helping people. read more

Guess I'm on my way to salt lake after I was told that I could pick up my furniture when it arrived in Kapolei but nope pay the remaining balance at Kapolei then go to salt lake to pick up Inconvenience I tell you guys read more

One if the best Ashley Furniture stores on Island. Honestly really have some nice arrangements and unique economy family sofas and luxury sofa setups. Prices are very competitive considering how much Inspiration charges, this place is full of deals. Highly recommend checking it out, only downfall is the distance. But worth the drive for the value and deals that are to be had if you are a shrewd shopper. read more

The customer service is the worst. Feels like a used car lot - with the same overpriced inventory. Don't get me wrong I still bought all my furniture there. There are some really nice pieces. I still recommend trying to find something here just because there's no other option. But I truly wish there was. The furniture selection isn't the reason for this bad review- it's the way I felt treated. I need an hour of therapy now. Thanks a lot Ashley read more

Ok so now i can't get my furniture cause No one is available..... is no one online? We paid over $20,000 in new furniture for our home and still need 4 bedroom sets, our remodeling on our house is going amazing and we would love to get our furniture soon. Originally we were told for our leather couch sets that it would be up to 8 weeks but two weeks ago the invoice said 3-4 months... this is BULLSHYT i would think someone would reach out to offer some assistance, is there no managers on line? I'm at the point where i want all my money back and I'll go else where! Like most sales in Hawaii, Ashley and furniture world are no different, they will do anything and say everything to get u to buy but when u need to talk to someone NOBODY is available..... do we all understand that the flu each year kills 15,000-60,000 ppl in the US! this flu hasn't killed anyone in Hawaii..... ya being cautious is amazing it there should be online support available especially when I've paid so much money! read more

Came here tonight to look for a two seat sofa for me and my wife. We entered and within seconds this lady started following us. It was uncomfortable that she was following us everywhere, but also the fact that we told her what we wanted and she was no help. She kept following us and pointing at the $3000 sofas, when we told her that there was a budget we wanted to stay within. We've purchased two lazy boys in the past from the pearl city location, and she kept showing us other lazy boy seats. Hold on....WE WERE LOOKING FOR A SOFA! WHY ARE YOU SHOWING US LAZY BOY CHAIRS!!??? Long story short lady didn't care what we wanted, she was just aiming for the high ticket items. It's commission based I get it. But doesn't the customers opinion matter? Never recommending this place. read more

Gina was super helpful and really kind! She was great at showing us around and helping us choose the perfect items for our home. Although my hubby and I have been married four years, we have never had our own new furniture for a place yet so this was exciting for us. We saved up for awhile as new baby is coming and we want our home to be our own (plus more space is needed). We ended up needing a couch, dining room set and a dresser. The front desk staff was great, showing us where the elevator was so we could take our toddler up in his stroller (bonus no stairs at 36 weeks pregnant is also a perk!). We found a couch we loved, same with a dining room set and dresser. We told Gina we would love delivery and set up as our vehicle isn't big enough for everything plus setting up so much with a toddler is a challenge. She let us know the pricing of everything which was reasonable. Only trouble was nothing was in stock we wanted and all items had a waiting list which was a bit of a bummer. It ended up being ok since we had to clear our all our current home items and clean a bit anyways, but we did end up going almost 2 weeks with out furniture lol. Gina was great though, she put us on a cancel list and got things to us as quickly as possible. Our dream dresser ended up being delayed and additional 3 months but Gina helped us find a different one that was in stock when all of our items arrived. Only other trouble we had was when Gina wasn't working we spoke to another staff member on the phone to get all the prices after our deposit so we could be prepared for a full one time payment. She was kinda rude and made me feel like a burden for asking her things. When I asked for the total amount owing she was kinda sassy and said "before taxes it is this much". I kindly asked her how much it would be total including taxes (my toddler was jumping on me at the moment and I didn't have a calculator on hand). She rudely snickered at me with a little condescending laugh before giving me the full price which I found to be pretty mean. I always feel like if people don't like helping others maybe they should find another job than customer service? Perhaps she would be better behind the scenes setting up furniture or something in the West house? Just a thought but who knows, maybe she was just having a bad day (I always try to give people the benefit of the doubt even if they are rude). I thanked her and asked her if she could get Gina to call me back when she's back in office to which Gina did. When Gina called back I double checked the total amount owed and she gave me a different price that was actually significantly lower which was pretty strange (was the other lady rude because she didn't know how to check properly or was she trying to get me to over pay or maybe just a mistake? Who knows). I think I do come back to buys something else in the future we will always ask for Gina to prevent from being made to feel bad again with that other lady. Gina was awesome though, she booked all of the delivery and set up on the same day for us so we would only have a one time fee for it all. When the guys came to deliver they were both extremely kind and very professional like Gina too. They had a fabulous system for set up where most of everything was put together at the wear house before coming to our home so everything was put together super fast which made it really easy with our wild one year old. They wore masks and gloves so we all felt really safe with the whole covid thing too. They saw I'm super preggos and made sure everything was exactly where I wanted by always asking and confirming it all with me an extra amount before leaving so I wouldn't have to move anything which I really appreciated a lot. They were also very punctual, they called as soon as they parked to confirm and they were there at 12pm on the dot when the time frame was 12-2pm for arrival. They also did a reminder confirmation a few days ahead which was great too. They ensured to clean up all of the packaging and everything as well which was also very nice. Overall this place would be a 5 star if I didn't have that really bad interaction with that one lady (really no reason for her to be mean and rude like that when I was genuinely nothing but extra kind). Gina and the delivery guys were beyond amazing and I would recommend anyone looking to buy to go here because of them. Hope that other lady can find a job she enjoys or that she has better days ahead of her. We will likely be back to buy more from this place again as our family continues to grow. read more

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If ur looking for anything from Ashly go to Kapolei & see AJ. I went to two different Ashly Furniture stores & it wasn't until I met AJ over the phone that I felt like someone was finally helping me. He went out of his way to give me the best price he could because the websites prices were way lower than what they had in the store & everyone else was telling me that they absolutely couldn't price match it. He cleared up that confusion really quick. He also arranged for me to pay & pick up my furniture in Salt Lake so that I didn't have to drive all the way to Kapolei from where I live in Kaneohe. Thank u AJ for all ur hard work. read more

Customer service is good but the delivery time is horrible. We bought a piece in early June with an ETA of August. We called late August to check on the status and the ETA changed to September. Called again mid September, and now the ETA is October. Are we ever going to get our order? read more

Such an amazing beautiful show room with a huge selection of gorgeous furniture! Staff is amazing, helpful and super quick with the service!! Location: this location is near Foodland Kapolei and right next to the Embassy Suites Parking: lots of free open stalls in a parking lot directly next to the showroom Staff: Amazing! The first day we came in we were browsing for a recliner LayZ boy for our aunt... we were immediately greeted and helped by AJ Ramos he was the perfect amount of helpful without seeming overwhelming or persistent like some staff are at furniture stores. We were just inquiring about time lines pick up payment options etc. The next day I got a call from my Aunt so our browsing went immediately to purchasing. We were helped by Hinano Akaka who was another excellent salesman! I immediately showed him which chair I wanted and unfortunately it wasn't in stock so we got another option and was able to pick it up in the salt lake warehouse within the next hour! For all of my future furniture purchases I will definitely be returning to this show room! read more

Overall the store is nice, I would just suggest the Honolulu locations. My husband and I went to the Kapolei location Friday , and we're assisted by Priscilla. We were concerned about when delivery was and she said it was a 50/50 for Saturday but if not, then 100% Sunday. We informed her we'd be back in the morning cause we had two options we wanted to weigh and we were confirmed that Sunday would be the 100% shipping by then. Come Saturday, we meet back and we inform her what we want to do and she states "it'll be delivered Tuesday or Wednesday. We were kind of lost ( first time buying from Ashely's so we didn't know their shipping dates ) so we asked and she goes "oh no we don't ship Sundays". I asked about when she told us it would 100% be Sunday and she denied it. (I had another customer who came in Friday and back that Sat. and said she overheard that too and that's why she came back in) went ahead and talked to a manger, who was absolutely helpful and kind (why we gave this review higher than a 1). Priscilla then preceded to give off this 'pissed off' look as if we got her in trouble cause she is promising dates to people that don't exist for a sale. Afterwards she disappeared and left us, the manager took her place and we resolved the situation. Maybe it was my experience with a certain sales floor associate, but everyone else in the store was helpful. Anyone who's ever worked sales know, you have to know the regulations of your store and never make empty promises to your customers. And then after being wrong, don't show attitude cause you had your own information for your job wrong. read more

It's a little bit of a drive to this side of the island for furniture, but I promise you it's worth it. I've already purchased two pieces from this store and the customer service has been amazing. For me personally, that extra care the workers that helped me took into making me feel comfortable with what I was purchasing made all the difference. The store itself has some great items and excellent products with prices that can vary, but again for me it's the one in one interaction with a level of sincerity and patience I just don't see in most customer service industries anymore. read more

Kristy was very nice and helpful as we were very satisfied with her patience. We were looking for a solid build sofa recliner that is made in USA and found with Kristys assistance, the exact sofa we can stretch our legs that has superb comfort. read more

Ordered new couches back in September and was told they would arrive in November then was told December and now told not until January! They gave no solution on why it was taking so long all they told me is that they didn't t put in the order so pretty much too bad. If your spending thousands of dollars it would be nice to get reason for the delay and if I knew it would take so long to get I would've ordered else where. I don't recommend this place it's probably best to take your business elsewhere read more

I'm moving to Oahu and was there for only a week. I looked for a platform bed online after I couldn't find any at the stores. I finally decided on one. That's when I called Ashley's to see if it was available. I got connected to AJ and what a surprise! He helped me with every aspect of my order and even checked on inventory to see if it was in stock. He also told me he would work with me on my delivery, since I haven't moved yet. Thanks AJ for all your help. read more

I can't thank Russ enough for all of her help with our orders. She goes Above and Beyond each time we come in looking for something else :) Not only does she help us in store but also via emails with questions. Russ, you are the best!! Mahalo for all your kindness! You set the bar high for customer service! read more

I don't intend to ever set foot in an Ashley/Home World store on Oahu. I contacted their customer service and requested a part # for my power recliner. I had to get extremely mad (which is very rare for me) before I received any acceptable help! Their protocols are ridiculous and very frustrating. I was finally told I would receive an email with the part number, which after 3 days, I still don't have! read more

Got our furniture today on time as promised, our sales person,Derek Miyazaki was very helpful and pleasant,will definitely use this company again,keep up the great work! read more

Ashley Kapolei - Our new Ashley Furniture, it fits perfect,and love the comfort and quality - Furniture Stores Near Me - Kapolei, Hawaii

We've purchased our couch, ottoman, and now a new mattress set from this store. We e had excellent service every time we go in (which is slot before we actually commit to buying, ha ha!). If you are looking for a mattress, I'd recommend this place. Talk to Adam. He's super patient at explaining the differences between everything, and understands this is an investment that takes time. No pressure to purchase, just super helpful. Thanks everyone!! read more

Russ was amazing! Great location, service and cookies! We felt very hovered over and pressured at the other location so we are happy we purchased at kapolei read more

Never come here!!! Date visited 12/4/16 - I just went with my cousin and her husband to go and help pick out some furniture for their house that they are renovating. We walk in and no one was around to help. We went looking around seeing if anything caught our eye and not one salesman walked up to us to see if we needed help. They would just walk right pass us. We also walked passed one salesman just standing around doing nothing. But then he helped the family that looked like they had money right behind us. I suggest taking your business to the Homeworld in Pearl City. Because this place surly lacks in costumer service. BIG TIME!! read more

We went to Ashley Furniture this past fall to pick out a bedroom set. Russ helped us, and she was amazing! Super patient, bubbly and fun to work with. We ended up going back to get a few more things today, and I was pleasantly surprised that she not only remembered me but my name! Thanks, Russ! You are such a pleasure to work with. We will definitely be returning customers :) read more

We recently bought furniture here and AJ was wonderful! He was so knowledgeable about the different sectionals and as indecisive as we were, he was very patient in helping us find the right fit for our needs! Make sure to ask for AJ if you're looking for new furniture! read more

Wonderful staff and great selection. Ask for Candy she is very thorough and well help you find furniture that fits your needs and wants!

Definitely the best Ashley's on island. The selection here is way better. They always have a ton of people working, which can be irritating at times, especially if you just want to walk around and not be bothered. Nevertheless, we were helped by Evelyn who did a great job in taking care of us. read more

Amber is AMAZING! She makes sure you're aware of all options that might possibly fits what you're looking for. She took about an hour and a half with me just trying to see what's the cheaper/ best possibly route I should go to get the furniture I want. Her energy is amazing and genuine. HIGHLY recommend going to her when visiting this store. read more

Went to Ashley Furniture in Kapolei and bought a furniture set and a twin size bed and twin/full bunk. John was very helpful and friendly and got us the best deals possible. Will be back to buy our furniture for our new house here! read more

We recently relocated to Oahu from California and needed to Furnish my WHOLE house and two months ago I walked into Ashley's Kapolei and had the pleasure of meeting PRISCILLA WASSMAN one of the Sales Associates there. WOW!!! I'm at loss for words to fully express our experience and I hope I do justice to her EXCELLENT customer service! Not only was she very helpful but I GREATLY appreciated the fact that she didn't make me feel like "just another sales commission." She was very patient as my husband and I were going back and forth trying to settle what we really wanted. We had her full attention, she was very knowledgeable about the store products, and she went the extra mile to find what we really wanted. Took personal interest in the vibe we were trying to create for our home. THREE MONTHS LATER we are almost done furnishing our WHOLE HOUSE from Ashley's Kapolei and we are SO EXCITED about EVERY single item we purchased. I also wanted to acknowledge GINA TUPULUA, the Store Manager, WHAT A BEAUTIFUL SOUL, and it reflects in the service of her Team towards their Customers!!! A GREAT BIG MAHALO TO PRISCILLA WASSMAN AND GINA TUPULUA AND THE WHOLE ASHLEY KAPOLEI TEAM FOR MAKING OUR MOVE BACK TO HAWAII TRULY FEEL LIKE WE'VE COME HOME! read more

I just came from here and am extremely pleased with the assistance we received upon entering the store. Luisa was our assistant and explained the layout and such. She was readily available when we had questions about anything. Thank you for making our shopping experience an easy one! We will be coming back soon! read more

Bought a coffee table here two days ago in Kapolei Ashley Furniture. As the loader was loading the glass piece on the back of my truck, the corner of the glass hit my left tail light and cracked it. The truck is barely 5 months old. The loader apologized and he admitted that he was not paying attention. The manager came out and took pictures and started the claim process. Not sure how long the process will take but Ill give it till mid next week for update. Its a 2 star for now because there was supposed to be two person loading the furniture but he was by him self. Ill keep updating as the process progress. read more

Excellent service! Gina is very helpful and very patient to find us the perfect couch and dining set. Thank you Gina!