Pick-up on a Friday, gave us a truck with a broke side mirror, got a 2nd one told us it was full of…read moregas. It wasn't. Returning the truck, was a nightmare. Couldn't get into the lot. They are cleaning the trucks where you return the trucks and they were behind. So returning on Saturday creates a backup onto Rte 1. My husband made a way into the lot. Gave the keys to someone and they gave him a receipt. We got charged for 2 days not one and we returned it full of gas-no credit. Won't use this location again.

Outstanding! I went for an unscheduled pre-check and Jerome checked my F150 and Jerome spent time…read moreusing the system ensuring it would pull a Dolly with a Corolla on it and how it all worked. He put a quote in the system for me and they'll ensure everything is setup on their lot before I take off for the west coast.

A total shit show - reserved a 12' truck, but only 10' available when arrived. They dont guarantee…read moreyour truck size will be there - but they did not let me pay for the 10' which was cheaper. claiming "cant change reservation day of". The truck has a "check engine" light on but agent said this is "NORMAL" and the light should be on. Im driving 1,500miles so keeping my fingers crossed. anyway - what a horrible company and customer experience.

If I could give 5 negative stars I would! I had a "reservation" for over two weeks, and these…read morefolks call me less than 24 hours prior to my "reserved" pick up saying they didn't have a truck for me due to trucks coming in and out. Why the hell did I make a reservation then? I ended up paying almost $100 more for a truck due to last minute with U-Haul, at least they are reliable! I will NEVER do business with budget again!

The staff is super- helpful and kind. Plus, the cars are SO clean! Best enterprise experience I've…read morehad. Thank you!

On 17 April 2024, I entered the Enterprise Truck rental at 13605 Baltimore Ave Laural, MD 20707. I…read moreasked the agent, Garrett Gravanda, if he had a reservation for a box truck (which ultimately had a license number 4FA1383 MD). He confirmed he did; I asked if he showed that I had already paid $601.21 toward renting the box truck. He said they don't take money ahead of time. So, the money I had paid was apparently to a scammer impersonating Enterprise--although I had the reservation there which seemed odd. Garrett Gravanda decided he was going to start over with a new reservation. I asked if I was still going to get the unlimited mileage I was quoted, he said no, they charge $ 0.29 per mile. My son, my additional driver, asked if we could use his company's discount code to get a better price. Mr. Gravanda found the code in their data base and said he could give us a $ 0.19 per mile rate. We agreed on that rate and Garrett Gravanda told me to drop off the truck to the Enterprise location at Coors Blvd, Albuquerque, NM when we completed our trip. I was instructed by Garrett Gravanda that the truck had 3/4 of a tank of fuel, and to drop it off with 3/4 of a tank. I asked about the amount of Diesel Exhaust Fluid (DEF) in the tank, appearing to be about 3/8 full. Garrett responded that I just keep the receipts for the DEF and I'll be reimbursed. On 24 April 2024, I returned the truck to Enterprise in Albuquerque, NM as instructed with 3/4 of a tank of fuel. The agent, Bryan Clark, told me it passed his inspection and that the Laurel, MD location would need to close out the contract. At that point I saw some discrepancies in the bill. I explained that I was not being charged $0.19 / mile (as agreed) and I was supposed to be reimbursed for the DEF (after presenting 2 receipts for DEF) and that was not reflected in the bill. When I dropped off the truck I was told the GPS tracker on the truck provides Enterprise with the number of gallons of fuel in the tank (which doesn't make sense since a tracker provides position not fuel-level), this resulted in another illegitimate refueling charge for 1.7 gallons at $6.05 per gallon. I called the Laurel, MD Enterprise office and spoke to Danielle Johnson, the branch manager, and she told me she was expecting the truck to be returned to Laurel MD. I told her this was incorrect and that we had informed Mr. Gravanda (in Laurel MD) where we were going to drop off the truck and he agreed. She got Garrett Gravanda on the phone who denied any knowledge of dropping off the truck in Albuquerque. Danielle Johnson told me she would call me back later that day or the next day (24 or 25 Apr 2024), but she never did. Upon not getting any further communication from Danielle Johnson, I decided to look at my charges on my credit card; I noticed I was charged $811.20 by Enterprise on 24 Apr 2024. With no communication from Enterprise, I had to assume this is the final charge. On 7 May, my son received a notice from his employer stating Enterprise claimed he had rented a box truck using my son's company charge card for the amount of $841.47. My son did not rent a box truck, nor did he provide his company card to be used for payment. The only explanation we can determine from this is that when my son showed his ID to confirm that he qualified for a discount, the Enterprise agent stole his number and used it to make a claim. This is fraud! I travel 3 months out of the year and rent vehicles on a regular basis. I have never had difficulty with a rental company, prior to this. I will NEVER rent from Enterprise again.

Be ware... ! We ignored the rumors and went against our better judgement because the sales Trey…read moreCustomers service was five star. On July 7 our truck was involved in a very serious accident. The truck bed and frame were not assembled properly by the person (Brandywine) that last owned the truck and this contributed to the instability of the truck when the load was being dumped. He could of lost his life or cause someone else to loose their life! We now Lost income waiting for repairs! It is a shame that some truck sellers take advantage and sell products that are questionable in qualify and functionality. DOT inspections can only go so far.

From the owner: Heavy equipment sales and rentals.read more

Always friendly, helpful and a trusted knowledgeable source for any and all kinds of issues related…read moreto RV's (and even boats)!

I made a appointment 5weeks in advance show up at 8am when to office. No appointment on the books ,…read moretalk to lady for awhile she remembered the conversation left RV for two weeks call twice said working on it call back when Technician finished.Never got a call back at all, call next day same story no call back Again went to pick it up wires ripped from the back of my TV his response was not my fault I only walked by twice. Gave me a bill $63. When I went to a other Rv shop open compartment said replace this part five minutes later the problem was fix . This guy who had it for two weeks Had other RVs with keys in the door never bring it here. They don't have a clue their must be about 10or 12 nice Rv 's just sitting here. I think if he holds onto them they fix them selfs.