Called Residential Express for a full-system replacement quote in October. Was pleased with the…read moreexperience, which simply involved taking measurements and asking what changes I might want with the setup--much better than the high-pressure sales pitch from the bigger companies in the area. We pushed off the replacement thinking our unit would survive one more winter, but of course of furnace went out unexpectedly in the middle of the night during one of the coldest stints of the season. Called Residential Express the following morning, they pulled up my quote from 4 months prior, verified the price hadn't changed and were able to schedule me for a full HVAC replacement the next day. Freddie and Flavian arrived on time and were very professional moving through our house and working in our backyard and utility closet. They explained any changes they needed to make, went over the new setup and recommended service intervals, and hauled all of the old equipment away, leaving our house looking better than when they arrived. Very happy with our experience with Residential Express and wouldn't hesitate to use them again.

RES installed new HVAC in September 2021. Freezing temps last night and my heat wouldn't kick on…read more Needless to say, it's cold in the house. Literally wearing a sweater and two sweater wraps. New HVAC filter, reset breaker. Thermostat batteries are fine. Still not kicking on. Sent Yelp message to RES because they have always been quick to respond. And they did this time as well and the woman who gave me a call was nice and tried to help. Pretty disappointed that they can't quickly swing by today. From what I've read, it's likely a dirty flame sensor or the ignitor switch (neither of which is a long job - I just don't have the tools). HVAC less than 5 years old, so parts are under warranty with RES; however, I had to call someone else. Bottom line: Someone else is coming today, but I could end up paying for parts. Kind of feels like my current needs weren't lucrative enough for RES to make a concerted effort to swing by.

Great experience with CD Shanahan's. Ultimate due diligence and customer service. Never tried to…read moreover charge and made sure the job was completed. Scheduling was a breeze and always arrived within the window with a good heads up. Will use again for our heating and AC needs

Absolutely outstanding service from C.D. Shanahan's. Armando, Juan, and Elijah were incredible!…read moreArmando and Juan from C.D. Shanahan's HVAC, Plumbing, Electrical & Remodeling LLC came out right before an impending severe snowstorm and worked in sub-15° weather from 8 AM to 8 PM to uninstall our broken Heat Pump and Air Handler and replace them with a brand new Heat Pump and Air Handler. Simply put: these guys were the best. Incredibly professional, hardworking, and dedicated from start to finish. They didn't rush a single step. They also helped install a new thermostat, made sure everything was running smoothly, and ran all the necessary tests to ensure the system was operating perfectly before they left. Huge shoutout to Elijah as well!. He took the time to explain everything in detail about the humidifier, thermostat, and Air Handler, and gave us genuinely valuable maintenance tips that made us feel confident moving forward. C.D. Shanahan is probably the best HVAC company you've never heard of. If you want a team that shows up, works hard, communicates clearly, and takes real pride in doing the job right. Highly recommend.

These guys just got a new customer for life. Upstairs HVAC unit stopped blowing cold air due to…read moreleaking coils so it had to be replaced, and the heat stopped working at the very end of winte. FH Furr quoted us 22k for a whole new system which is just crazy. We decided to get a second opinion from Reddick And Sons. Steven showed up, opened the furnace and cleaned the flame sensor (for free) and said the furnace is fine. Quoted us $7k for a new AC unit. He was professional, honest, and down-to-earth. Very refreshing experience.

I found them through Yelp project among 10 others and after talking to reps I decided to stick with…read moreReddick,because of clear explanations of pricing and upfront fees. It's unbelievable but some companies required upfront deposit even before assessment of the issue. Our technician,Brian,was on time,called prior,came with shoe covers,quickly identified problems with toilet,gave us estimates and couple options to think about. I called next morning and next business day he returned and completed repair. Again on time,very professional and leave no dirt or waste after job. Prices are horribly high now everywhere,but plumbing can't be avoided,so their price point is adequate to area,but service is superb. Can't deduct star for high prices,because they are using gas and supplies which are horrible now.

Great experience with Meade's. They were professional with the winter check of the furnace and did…read morethe best job ever cleaning the 2 stage fan and cleaning the gas burners. In the spring they cleaned all the heat A/C heat exchangers by removing the skins, applying a cleaner, brushing away the dirt buildup and reassembly, My unit is 20 years old my bills are the lowest in my neighborhood. I was so satisfied I signed up for their priority program as additional response protection if there is a failure in the middle of the night or other nonworking time. https://www.yelp.com/biz/meades-heating-and-air-sterling

I chose Meade's based on their strong reviews for installing a new attic HVAC unit, and the…read moreinstallation itself was smooth and professional. However, the system was not set up correctly from the start. It relied heavily on auxiliary heat during heating and failed to cool properly when tested at the start of summer. When I reached out to Meade's, their technician confirmed that the outdoor unit wasn't operating correctly and that the refrigerant was significantly out of specification. As a result, the system effectively ran in an incorrect configuration for nearly three months during peak winter, leading to significantly higher electricity bills (about 3x normal). Once corrected, the system behavior changed immediately. This was also clearly evidenced through Nest thermostat history, which showed auxiliary heat being used on nearly every heating cycle during that period. I understand that energy usage was higher for many homeowners during the colder months, but in this case the system behavior changed noticeably after the issue was fixed, which points to a setup issue rather than just weather. These were installation-related issues that should have been caught during initial setup. While Meade's was responsive in sending a technician after i reached out to them to get the system checked, there was no acknowledgment of the impact beyond that. Despite the elevated energy costs, no credits or accommodation were offered. Overall, good responsiveness, but disappointing quality control and follow-through after installation.

The technician service has always been the company strength…read more One year, post acquisition, APEX has better integrated Furr as a business unit. So, supporting functions like dispatch and customer relations are better serving the overall effort. Stay tuned...

So, I first want to start off by saying that every single technician/expert that has provided…read moreservice to us has been FANTASTIC! Fullstop. This review is based on recent experiences with customer service representatives/admin folks. So it was during calls to the main number, and we reside in Virginia. We recently had a very expensive repair for a hot water heater that severely damaged our circuit breaker box. So the techs came out, did their thing and were phenomenal. However, in order for us to submit the repairs for reimbursement with our home warranty company, we require an itemized invoice. As per the egregiously rude phone reps we have encountered, there is a company policy against itemized invoices. Like, WHAT!?! I have never experienced anything like it in the history of working with service providers. There is always an itemized invoice. However, that in itself is not the issue. First, my spouse spoke to someone who said that it is only possible to obtain by escalating to a manager. So we waited and attempted to follow-up. Each time after we both tried to follow-up, we encountered some of the rudest, most unprofessional individuals on the line. Not to mention, AGAIN, how does it make sense that you are doing work of this magnitude and cannot produce an invoice that breaks down parts and labor!?! I am certain that this isn't the first time in history that the company encountered this kind of request when customers are dealing with insurances and warranty companies. It is wholly disappointing, when you consider that the individuals in the field doing the labor intensive work can be overshadowed by the policies of the company. I literally have no idea what to say at this point, but that we will be transitioning to Michael & Son's or another provider. Because who wants to pay this kind of money to be mistreated on the backend for something as simple as an itemized invoice. Such a shame!

I sent a quote inquiry via Yelp and Residential Express Heating & Air responded with a quick,…read moreaccurate quote. Scheduling was easy and was done directly through the Yelp app. On the day of service, Brice and TJ arrived on time, wore shoe covers inside the house, and walked through the work order. They were done with our duct cleaning in about 2 hours. I requested an additional, same-day service and they were able to accommodate our dryer vent cleaning at the same time. I consider Residential Express's service to be good quality and good value. They were particularly courteous of our pets and reminded us there was a discount coupon available on their website! We currently have an annual HVAC contract with a larger company we are unhappy with. Residential Express Heating & Air offers personalized service and are definitely considering switching our annual HVAC service contract. Thanks again for helping us take care of our home. I highly recommend sending Residential Express a message about your next HVAC project!

It's rare when you find a company that is fair, professional, and does an outstanding job. Starting…read morewith Mary, who quoted us several options and went out of her way to give us fair prices. (Much better than three others.). Daniel and Robert were great as the installation technicians. This is our new favorite for HVAC.

This is a great local company. Responsive, provided great service, knowledgeable, and professional…read more They just installed a new furnace and A/C unit in a timely manner, great price and explained everything. Highly recommend.

Dave Daniels offered me the best price on the appropriate equipment to suit my house and budget…read more He didn't try to arm-twist me into more than I needed or wanted. He and his crew were very punctual and did excellent installation work. I highly recommend him

Excellent company with very reasonable prices and expert work done. Highly recommended…read more Gus Taci

Our Heating and Air Company went out of business so we were looking for a new one. The company that…read moretook over, Olympic, came out and claimed we needed a whole new HVAC system, which didn't seem correct. I saw the great reviews for Perdue and decided to call them for a second opinion. As we expected, are system was working great. Eric was very good. I was excited to have found our new Heating and Air Company and wanted to sign a service contract. They had a new software system, so they couldn't send it out yet. Over the next few months, I called and texted Eric's cell and the company line where I spoke to an operator. They either didn't respond or put me off. This happened 5 or 6 times. Sadly, I can't trust a company that won't return calls or send out a service contract. Back to looking for a new company. Too bad, because I liked their work.

I went to bed and the air wasn't blowing cold from the vents. The next morning I realized the…read moresystem had been running all night, which is unusual. I asked an AI and it advised turning the thermostat off to avoid damaging the compressor, so I kept it off until a technician could come out. Walter diagnosed the problem as a faulty capacitor and replaced it in about 15 minutes.

My AC suddenly stopped working yesterday. I checked the AC compressor unit outside my condo and…read morenoticed it wasn't turning on when I switched on the AC. I called BlueStar and they were able to squeeze me in within a few hours. Isaac was able to diagnose the problem quickly and got my AC running. He was very professional and explained the issue. I've been BlueStar customer for several years and will continue to be one for their great service.