Their billing practices are woefully inadequate. They cannot figure out how to provide the basic…read moreminimum amount of information to receive reimbursement for an HSA or FSA account. They never provide a description of services offered and maintain you have to wait for the bills to clear your insurance first. It's maddening and time consuming for patients as it requires follow up and sometimes significant delays for reimbursement. It is beyond me that an invoice can't or doesn't allow the opportunity to include a description of services rendered. For example, was it a PT appointment, a purchase for stretchy bands, massage, etc. Ugh! The providers are skilled but the Admin side with Rev Cycle needs serious attention.

VERY VERY disappointing neighborhood business. Would NOT recommend. Booked 5 weeks post-surgical…read morep/t. Ride canceled one day (I couldn't drive due to surgery) and I scrambled to re/book. Was told $50 cancellation fee. I wasn't booking a hair or mail appt. I would have walked if I could. I canceled all my appointments and looking for a new P/T. All they care about is money.

While vacationing in Alaska we experienced the awesome expertise of Michelle and Frontier Therapy…read moreto literally get my husband back on his feet after experiencing an episode of vertigo. Michelle was very knowledgeable about BPPV and Parkinson's. Her kindness, compassion, and patience were much appreciated as she worked with us and explained the disease process and exercises to ease his difficulties. She even helped us connect with PT back in our home state to continue the treatment!

OPA UNIVERSITY LAKE--- My therapist and over all care experience was great! David was nice and…read moreknowledgeable. However, it was at check in with the receptionist at the front desk, Lisa. She was dismissive and rude. I had told her my primary insurance is Medicare. Just because I am not of age, she shook her head at me and said NO ITS NOT. And insisted that my primary was my spouses insurance. Again, I said no it's Medicare because I have ESRD and it has been since February 2023. She proceeded to dismiss what I say and insisted it's my secondary. Lisa lacked empathy and customer service. I have been through this for over 6 years with my ESRD, I have been to several clinics, I have never encountered anyone at the front desk like Lisa. I told her I would make a phone call, she immediately left her desk and did not come back. Lisa needs to do better and treat patients with empathy

They suck...insurance Doctors I had 3 compression fractures…read morevertebrae and they couldn't do anything for it ..now I'm permanently injured and disabled..

I used to rave about Rebound but since they have lost some of their therapists I am a bit…read moreconcerned. When I had Justina Jaminet, PT, DPT I was absolutely raving about Rebound and getting the help I needed. The front desk staff always had a smile and were super helpful. Past the front desk, I had a good relationship with many of the PTs - but with the departure of some of the more seasoned PTs I noted a change in care. I have a chronic and acute series of conditions but my therapist was ready to move me out of treatment after about 6 weeks. His demeaner was kind of like a game show host. He didn't seem committed to my care but was on to his next patient, especially if it was a pretty woman. I noted that he generally started a few minutes later each session and was ending a bit earlier thus my hour session went to 50 minutes and then 45 right before he said I was being graduated. I reminded him that we had not completed any of the desired outcomes, accomplished any long lasting impacts, and when I learned from the VA that this therapist had not turned in any records, status updates or goals I was shocked as these are a therapist's bread and butter. I wrote to one of the co-owners to express my concerns and was basically told we can talk when I get another consult. This is cause for my concern. Look I like the people there but if I can't get the help I need and people seem like they are seeing me as a cash resource and not a patient I have to go elsewhere. I am hoping that with some PT personnel changes and some improvement in the medical record keeping that Rebound will regain their pre-eminent role in the local area.

5 stars all of the way ! I couldn't be happier with my therapist . Her name is Erica Vance and she…read morewas very knowledgeable and professional . She made me feel comfort and positive . I couldn't ask for more . Rebound has two locations and this one is on the south side of town next to Lowes .

I cannot give enough stars for United PT!! Seriously AWESOME!…read more From the superb customer service from the front desk to the professionalism of their therapists. I went today for my initial consultation and was so pleased! This is not the first PT I have had to have but this will be the last and only place I go from now on!! Aggressively helping me heal without causing damage or pain, making me feel comfortable being there and encouraging me to get better, all with great bedside manner and a caring touch! Thank you UPT!!!

I wish I did not have to do this, because the therapist was excellent…read more Unfortunately, the desk and booking person needs some serious customer service training. What brought on this review is the same issue for a second time, and absolute zero customer service for second time. Basically in a nut shell, as stated for the second time in less than 5 months, I was referred to United PT, and they did not bother to contact me or set up an appointment for me. They acknowledge receiving the referrals, but just do not bother calling the patient. Then when I call or initiate the contacta month later, they tell me I need to contact the VA to get authorization. Which according to my Doctor, is BS. I was referred to them by my doctor, and if they are having an issue getting authorization they should be contacting my doctor, not telling the patient to figure the issue out. as I have stated this is the second time in 5 months my treatment has been delayed and effected by a lazy medical booker. I even asked them, so you want me to call the VA to get authorization, do you have a number for me to call "No", this seems like something your supposed to do ?? "Nope" . Obviously I will not return to this nightmare. Therapists are top notch, but the office personnel are in need of some serious customer service training.

Was having knee issues for the better part of a year and then visited Dr. Keene. It only took the…read moreone session for her to figure out where the issue was, which was in the rest of my leg and causing the knee problem, and correct it. Been sprinting, lunging, and all that for months now without the issue coming back. Highly recommend.

I've been dealing with back, hip and shoulder issues for a good while now. We started with my right…read moreshoulder last week. After one session, Jordan was able to restore more mobility in one meeting than I've had in years. That's saying something as I am a DDP Yoga instructor. I was extremely impressed with her ability to see the issues in my shoulder before I even mentioned where it started to hurt. A true professional. Thank you, Jordan.

Been going here for about 6 years, Cannot imagine going anywhere else. Bryan is Awesome, he has…read moregotten me through 2 knee surgeries. Staff is friendly and billing insurance is easy. P.s. I did not forget you Cheryl, You are awesome too. :) Thank you!

Brian and staff are wonderful! His approach to physical therapy has allowed me to get back to what…read moreI love doing. I cannot ever imagine going anywhere else.

I am grateful I do my homework! Exceptional care is what you can expect from the physical therapist…read morehere at Select Physical therapy. I am a veteran and I am glad I was given the opportunity to take charge of my health improvement. The staff is professional and welcomes you with a smile, making you feel like there is hope under all the chronic pain. The staff works with you to help you help yourself.

I am not happy with Select PT. They don't tell you upfront what the costs are, they just tell you…read morethey are billing in units and can't figure it out for you then I find out my 20% is $90 (an estimate) for an evaluation for the first visit. What a ripoff! Never would I go there again, I want to know what I will be paying and not a week or a month later. It seems that almost $500 for a one hour "evaluation" is quite expensive! No wonder our insurance costs are through the roof! If businesses cannot be upfront in their billing to the individual, I wonder what they are actually billing to the insurance companies.

They are extremely accommodating. I showed up with referral paperwork and expressed how much pain I…read morewas in. Luckily they had just one open slot and as soon as I finished my new patient forms I was seen. Usually this never happens so I'm lucky to have gotten in the same day to be evaluated. Jeff was very helpful and gentle. He asked all the right questions, because I could not explain the pain I was having on my own. I was given information and exercises to do at home to help myself recover. I'm very pleased with my first visit and am looking forward to a pain free future. I think I'll get that here.

I started here last week, this was my first time doing physical therapy and it really helped bring…read moresome relief to the pain I'd been experiencing. My physical therapist Erin listened to my concerns and was able to further explain some of the issues I have been dealing with. She manipulated a few spots and recommended some exercises to help address the others. This is also one of the few offices that says to show up 15 min early, you actually need to do it. Because there is so much paperwork. I look forward to future visits.