I used to rave about Rebound but since they have lost some of their therapists I am a bit…read moreconcerned. When I had Justina Jaminet, PT, DPT I was absolutely raving about Rebound and getting the help I needed. The front desk staff always had a smile and were super helpful. Past the front desk, I had a good relationship with many of the PTs - but with the departure of some of the more seasoned PTs I noted a change in care. I have a chronic and acute series of conditions but my therapist was ready to move me out of treatment after about 6 weeks. His demeaner was kind of like a game show host. He didn't seem committed to my care but was on to his next patient, especially if it was a pretty woman. I noted that he generally started a few minutes later each session and was ending a bit earlier thus my hour session went to 50 minutes and then 45 right before he said I was being graduated. I reminded him that we had not completed any of the desired outcomes, accomplished any long lasting impacts, and when I learned from the VA that this therapist had not turned in any records, status updates or goals I was shocked as these are a therapist's bread and butter. I wrote to one of the co-owners to express my concerns and was basically told we can talk when I get another consult. This is cause for my concern. Look I like the people there but if I can't get the help I need and people seem like they are seeing me as a cash resource and not a patient I have to go elsewhere. I am hoping that with some PT personnel changes and some improvement in the medical record keeping that Rebound will regain their pre-eminent role in the local area.

5 stars all of the way ! I couldn't be happier with my therapist . Her name is Erica Vance and she…read morewas very knowledgeable and professional . She made me feel comfort and positive . I couldn't ask for more . Rebound has two locations and this one is on the south side of town next to Lowes .

They are extremely accommodating. I showed up with referral paperwork and expressed how much pain I…read morewas in. Luckily they had just one open slot and as soon as I finished my new patient forms I was seen. Usually this never happens so I'm lucky to have gotten in the same day to be evaluated. Jeff was very helpful and gentle. He asked all the right questions, because I could not explain the pain I was having on my own. I was given information and exercises to do at home to help myself recover. I'm very pleased with my first visit and am looking forward to a pain free future. I think I'll get that here.

I started here last week, this was my first time doing physical therapy and it really helped bring…read moresome relief to the pain I'd been experiencing. My physical therapist Erin listened to my concerns and was able to further explain some of the issues I have been dealing with. She manipulated a few spots and recommended some exercises to help address the others. This is also one of the few offices that says to show up 15 min early, you actually need to do it. Because there is so much paperwork. I look forward to future visits.

Their billing practices are woefully inadequate. They cannot figure out how to provide the basic…read moreminimum amount of information to receive reimbursement for an HSA or FSA account. They never provide a description of services offered and maintain you have to wait for the bills to clear your insurance first. It's maddening and time consuming for patients as it requires follow up and sometimes significant delays for reimbursement. It is beyond me that an invoice can't or doesn't allow the opportunity to include a description of services rendered. For example, was it a PT appointment, a purchase for stretchy bands, massage, etc. Ugh! The providers are skilled but the Admin side with Rev Cycle needs serious attention.

VERY VERY disappointing neighborhood business. Would NOT recommend. Booked 5 weeks post-surgical…read morep/t. Ride canceled one day (I couldn't drive due to surgery) and I scrambled to re/book. Was told $50 cancellation fee. I wasn't booking a hair or mail appt. I would have walked if I could. I canceled all my appointments and looking for a new P/T. All they care about is money.

I can't say enough good about the staff and care given at Rebound!…read moreEvery single staff member I interacted with was very kind and helpful. They take the time to get to know you and your life situation to help you in your healing process. They became cheerleaders for me when I had good news in my personal life outside of PT as well. You know they are good people when they ASK you to bring your 3yr old son in to PT so they can meet and play with him. So grateful for the staff at Rebound for helping me gain some of my life back from debilitating foot pain and a knee injury. Going to miss seeing them every week.

I could not recommend Rebound enough! They have earned a solid 5 gold stars from me. I have…read morenumerous complex issues with all parts of my body and they are the First facility to not push me into having my 11th surgery at 40 years old. They offer the only underwater treammill in the city and truly care about each body part. It did not take more than 2 sessions to feel stronger and experience less pain. Thank you, Rebound for giving me hope that I can live a high quality of life, not only participating in activities of daily life, but also get back to the other fun activities I have been unable to do for so many years. I am excited to get to hike for the first time in years this summer, without having double knee replacements, spinal surgery or elbow surgery. A special shout out to Rachael, Bizzy, Jazzi and Ethan for their knowledge and support! Here's to playing this summer- not recovering in bed from surgery!!!!

I cannot give enough stars for United PT!! Seriously AWESOME!…read more From the superb customer service from the front desk to the professionalism of their therapists. I went today for my initial consultation and was so pleased! This is not the first PT I have had to have but this will be the last and only place I go from now on!! Aggressively helping me heal without causing damage or pain, making me feel comfortable being there and encouraging me to get better, all with great bedside manner and a caring touch! Thank you UPT!!!

I wish I did not have to do this, because the therapist was excellent…read more Unfortunately, the desk and booking person needs some serious customer service training. What brought on this review is the same issue for a second time, and absolute zero customer service for second time. Basically in a nut shell, as stated for the second time in less than 5 months, I was referred to United PT, and they did not bother to contact me or set up an appointment for me. They acknowledge receiving the referrals, but just do not bother calling the patient. Then when I call or initiate the contacta month later, they tell me I need to contact the VA to get authorization. Which according to my Doctor, is BS. I was referred to them by my doctor, and if they are having an issue getting authorization they should be contacting my doctor, not telling the patient to figure the issue out. as I have stated this is the second time in 5 months my treatment has been delayed and effected by a lazy medical booker. I even asked them, so you want me to call the VA to get authorization, do you have a number for me to call "No", this seems like something your supposed to do ?? "Nope" . Obviously I will not return to this nightmare. Therapists are top notch, but the office personnel are in need of some serious customer service training.

AK F&O was recommended by another doctor and friend and we were extremely pleased with the…read moreinformative care received! We weren't able to get in to see the surgeon for a consult as quickly as we would have liked, but seeing his PA Jennifer was absolutely the next best thing! Intake was prompt, on sight x-rays and fully informed on what is most likely to come over the next several months! So far so good!

So utterly unimpressed with Dr Kirkham. He was arrogant, impatient, disbelieving and disrespectful…read more Turns out he was not only wrong but unhelpful and spoke badly about their own staff. He made my child feel like he wasn't believed, made me feel silly for utilizing a wheelchair to help my son get around when every GD inch of ground in this city is icy and rocky due to breakup. I will not go back to the Anchorage clinic. I think they farm for appointments to make money off those fortunate enough to be able to pay. Save time and money and go to OPA.

It took some time to find the right place for physical therapy, but this place is a game changer! I…read moredrove 1 hour into Anchorage every time I had an appointment to come see Joy because it was worth it. We worked on so much more than just TMJ to really bring balance and restoration to the whole body. Joy, was an integral part of the team I worked with for a year to bring me to a better place after a dental injury. The techniques I have been given have even helped me breathe better and she got me into the right shoes my body needed. Who would have ever known?! Thank you , Joy!

I was a patient at The Physical Therapy place in November and December of last year when I was…read morereferred by my general practitioner for short term physical therapy on what was tentatively diagnosed as a torn meniscus. The Physical Therapy Place came highly recommended and luckily was in network for my insurance so I called to make an appointment. Located in an office building at the corner of 42nd and Laurel in the medical / university district, my first appointment involved arriving early and filling out the necessary background paperwork. I then met with Corina Carlson, PT, DPT who gave me my strength and flexibility assessment and discussed my medical background with me. Given I had been dealing with other health issues for the year prior, let's just say there were quite a few limitations. And my strength was next to nil. That didn't dissuade Corina however. We spent part of the 45 minute session working through 3 different exercises at the end of which I was given printouts and shown how to adapt them to home use as needed. Of course each session came with "homework." Which I diligently did almost every evening. We decided on a course of coming in once a week over a period of two months at which time everything would be reassessed. However often due to my work schedule some of those weekly schedules turned into bi-weekly. Which Corina would gently tease me about. Corina has a great personality and was very easy to work with. It was obvious from our first meeting she has her patients best interest at heart. The office is rather small and only consists of 2-3 physical therapists. But the office staff was friendly and insurance was billed promptly. Appointments were fairly easy to make. All in all this was my first bout of physical therapy and I was released for home care at the end of December when my knee started to show improvement. In the event I ever need PT again, I would definitely return to The Physical Therapy Place. And would whole heartedly recommend it to others.

Very friendly personnel and knowledgeable therapists. It was easy to schedule appointments and I…read morebenefitted from the care that I received.

Great staff. Professional medical and PT personnel. looked forward to my visits - PT is not easy,…read morebut with their encouragement and support it worked. Many thanks - you will not be disappointed.

OPA UNIVERSITY LAKE--- My therapist and over all care experience was great! David was nice and…read moreknowledgeable. However, it was at check in with the receptionist at the front desk, Lisa. She was dismissive and rude. I had told her my primary insurance is Medicare. Just because I am not of age, she shook her head at me and said NO ITS NOT. And insisted that my primary was my spouses insurance. Again, I said no it's Medicare because I have ESRD and it has been since February 2023. She proceeded to dismiss what I say and insisted it's my secondary. Lisa lacked empathy and customer service. I have been through this for over 6 years with my ESRD, I have been to several clinics, I have never encountered anyone at the front desk like Lisa. I told her I would make a phone call, she immediately left her desk and did not come back. Lisa needs to do better and treat patients with empathy

They suck...insurance Doctors I had 3 compression fractures…read morevertebrae and they couldn't do anything for it ..now I'm permanently injured and disabled..