Only because NEGATIVE 4 Stars was unavailable. First off, my father has been a resident for over 6 years. So, let's just say, I have some history with this nightmare of a place. Several years back, middle of the night, he fell while leaving his bathroom and ended up breaking his hip. Lying in the middle of his floor, in the dark in the middle of the night. Amazingly makes it back to his bed 4 feet away in 4 hours he pulls his emergent cord and NOTHING! Lying in agony, screaming out all night and they finally find him when he doesn't appear for breakfast 10 hours after the fall. The "maintenance man", Don, is there, while I am there and finds that... The batteries are dead in his emergency call button. But wait, there's more... He also says.... "But that's the old model and it doesn't reach the front desk from here anyway. I said, WHAT?! Don says, he will get to it in the next couple of days!!! I come back immediately with... BULLSHIT! It will be done now or he will be moved to a room that is equipped properly. So, a couple hours goes by, we are all sitting and talking, long after hip surgery mind you and Don replaces it. He says, "Let's test it". I said, give me 5 minutes while I go to the front desk and see how this thing alerts the staff. 6 minutes, 7, 8 etc... Nuthin'. He radios down checking to see how the test went and we are sitting there without notification of any kind. He replaces that one. More reviews of this nightmare facility to follow. read more