Eugene was fast to respond and was able to fix a broken window on my car same day and at the best…read moreprice.

Quick and painless windshield replacement. The quality of work was good and they were pleasant from…read morebeginning to end.

Five requests went out. I got two good responses but the location of Klak and his previous reviews…read moremade the decision easy. His quote was very reasonable so we set up a home appointment. Usuf was on time and well equipped for the job. After removing the windshield he realized he had the wrong replacement. In 2014 there were two Rogue models and he had the other one. He replaced the old one temporarily and rescheduled for the next morning. This time things went smoothly and he got the job done. It looks great and the price was more than reasonable. We shared some good conversations and he shared his training and experience. He definitely has the know and the tools. Highly recommend!!!

Thank you. Best value, best price, very professional and would highly recommend his service over…read moreany other place out there as you will just pay more, you will have to go to get it fixed. KLAK is the way to go.

Lucky Dog customer service was awesome. We just got our windshield replaced so no feedback yet on…read moreworkmanship and value. They do guarantee the work as long as we own the car so that's good reassurance

Two things ultimately lead me to a negative review, and I assure you, both are avoidable. 1) Did I…read moreget what I paid for. 2) Did the business make the situation right after the problem was brought to their attention. In this matter, the transaction should have been simple, I needed my windshield replaced. That means, I come in, you replace the windshield correctly and hopefully, I don't see you for a long while. None of that happened. Things did not start off well, but I will blame my insurance agent for 90% of the issue. I told them where I wanted to take my care, but they continued to push Safelite. They scheduled my service with Safelite and told me that the business I chose could have the claim transferred. When I came to Lucky Dog, they called the 3rd party State Farm uses and their computers were down and they advised they planned to be back online in less than 90 minutes. That meant Lucky Dog wasn't going to start service for 90 minutes despite me having an appointment. Not wanting to wait, I suggested they verify coverage with my agent despite already showing them my insurance card that denoted a $0 deductible. I felt challenged, like I wasn't being honest and what bothered me most is they told me service would take up to 3 hours. So why not start service and if there is any issue with payment, we work it out in the end. They refused to do so, so my service was delayed about an hour. Ok, not my business and I felt if Joe was being that thorough on payment, his people would be that thorough on installation. Service was complete and I left. I also noted I was not offered either of the two items they advertised with windshield replacement. It was a $25 refund or new wiper blades. Since I Just replaced the blades, I was going to request the $25 cash, but it wasn't offered. 2 days later, the rain began that lead to record flooding. I was driving and noticed I couldn't see. It was scary and dangerous, because visibility is the foundation for safe driving. I looked down and the wipers that are automated were in the auto mode. I turned them from auto to on and they began to work. Once home, I called Lucky Dog and scheduled to come back to have the system looked at. When I arrived there the following week, I asked for Joe, the owner, he was on the east cost according to staff. I also noticed a bubble where the windshield sensor was and I pointed that out to the tech. He drove the car, confirmed the auto wipers were not working and went to work. After about 90 minutes, he told me the system had been fixed and apologized the work wasn't done correctly the first time. Again, no offer for blade replacement or cash rebate was made. In the end, the work was not done correctly the first time. A serious safety issue was the result of it and none of the offers that came with service were offered and I had to take nearly 3 hours of my personal in pursuit or having them do what they failed to do on my original appointment. Lucky Dog got full payment, but did not provide the service or support I expected. And rather than take another 2 hours to drive back and talk to Joe, I felt my time would be better served leaving a detailed review. Mistakes happen, but as I say, the measure of a business is what they do when this transpires. I am not at all impressed with Lucky Dog and how this all shook out.

They did an excellent job replacing the front windshield of my Honda Element. Fast & efficient!…read moreElaine and her crew were outstanding. Five Stars

Just wanted to give a shout out to Aaron for his wonderful customer service. When I initially…read morecalled to make an appointment for a windshield replacement, I was very pleased with how accommodating and professional Aaron was. He made it super simple for me and I appreciate that. On the day of the install, I had decided to wait in the waiting room. There were other customers who called and each time Aaron picked up the phone, he had the same high level of professionalism with every person and their inquiries. It was a pleasure to have been working with him. Also, the team who did the install was also great at the install. Overall, I am very pleased with Aaron and the team and will continue to do future business here.

Setting up the appointment was fast and easy. The appointment was available the next day. The…read moreservice was fast and easy. The windshield looks nice and new! Thank you.

Nathan provided outstanding customer service. He reached out on the day of my appointment, keeping…read moreme informed of his arrival time. He was punctual, friendly, and thorough in answering my questions. To top it off, he left my car's interior even cleaner than before. Having never needed a windshield replacement due to a crack, I was impressed by how seamless the process was--from my initial call to State Farm, to Lynx, to Caliber Collision. Every representative I interacted with was efficient and helpful, making the entire experience hassle-free. Best of all, my insurance deductible covered the cost.

Nicest staff members and work was done timely and professionally…read more They provided high quality of services just as they have been rated by others.

In a word...Excellent! Had a chip in the windshield. Found…read moreout my insurance would not cover it because it would be more expensive than my deductible. The competition scheduled me, then missed my appt. This family operated biz was recommended to me by my colleagues. They set expectations and exceeded them! I was able to get it done the same day for less than the competitor. No question! No hassle! Hands down, the BEST! Thank you, Eastlake Auto Glass!

Routinely closes before posted hours. One of the installs was faulty, but they did replace it free…read moreof charge. Went there a full 20 min before closing to get a rock chip assessed but lights were off and doors locked. Employee sitting in idling car outside presumably waiting until posted closing time to vacate the premises didn't bother to say anything to me as I walked around the property looking for service. Covid is over guys, why don't you do your jobs.

WONDERFUL people to work with. They got me in and out within an hour and a half. Tabitha and the…read moreother girls ALL have great customer service. I would recommend this location in Auburn to everyone. If my family ever needs a new windshield, I defiantly will have them go here.