I used this company back in July 2022 and had a horrible experience. I needed transportation to the hospital for surgery and they brought the wrong van. The only way I could get to my surgery in time was to squeeze myself into a wheelchair that was way to small and painful. When I got to the hospital I was in so much pain, we had to ask for medical assistance to get me out of the chair.
When they picked me up, they brought the right van, so there were no problems.
The owner provided me a refund and asked me to give their company a 2nd chance.
I have a scheduled MRI, so I called ASAP Transport; they came to my home with a wheelchair to make sure it was the right size, and I booked the service.
Today, 8/21/23, 1 week before my MRI, the owner of ASAP Transport called me and said he cancelled my service. He said he is refusing me service due to what happened last year. There is no way I can find another transport service 1 week before my procedure. I pleaded with him to not cancel my service, I did not understand why he would refuse me service when his company was the cause of the problem, and he asked me to give him a 2nd chance, and he hung up on me.
DO NOT USE THIS COMPANY. FIND SOMEONE ELSE. read more