My elderly father got caught up in an online scam that left his laptop full of malware. I own a…read moresoftware development company and I'm very technical. I wanted to find someone who was actually technically qualified to handle this, and I have. I had thought about going the Best Buy or Geek Squad route, but I've had mixed results with both over the years, and honestly I didn't want to make my parents drive somewhere to drop off the laptop, just to have to drive there again to get it another day. They're quite elderly and I needed someone who could just go to them. When I called KC Technologies I immediately spoke with Kael, the technician that would be helping my parents. I liked that I was speaking directly with Kael because I was able to explain the details of what had happened without a call service or some kind of dispatcher trying to recreate the information. He walked me through their process for cleaning and securing the laptop, which in my opinion was comprehensive, and assured me that they had handled this exact type of situation many times. quickly arranged a same-day, in-home visit for a very reasonable flat fee.. He went out to my parents' house in the evening, so I didn't hear anything else about this until the next day. My parents talked about Kael for days afterward. That might not sound like a big deal, but my parents are not exactly known for handing out compliments. They said he was kind, patient, easy to talk to, and that he explained everything he was doing in a way they could actually follow. He never made them feel embarrassed or foolish about how they ended up in the situation, which meant a lot. Kael also didn't just fix the one laptop he came for. When he assessed the situation, he took it upon himself to check the two other computers in the house, found malware and hidden files on those as well, cleaned everything up, and set my parents up with software to help protect them going forward. My dad offered to pay him more for checking the other computers, and he refused to accept it. Perhaps I'm getting cynical in my old age, but I'm not impressed by much these days. That said, I'm extremely impressed by this company and specifically this technician. These folks were professional, thorough, and genuinely kind. As parents get older, the internet becomes a minefield and it's really hard to find someone local who will show up at their door, treat them with respect, and actually solve the problem. KC Technologies did all of that. I'd recommend them without hesitation and would definitely use them again.

Fantastic customer service! Had our Medical practice up and…read morerunning in 40 min. after arriving on site. If you have an issue with your pc contact KC Technologies! You'll be glad you did!

As a busy student who can't afford to have her computer go on the fritz for any length of time I am…read moreso happy to have found Computer Rescue. I have used this shop in the past and the service was very quick. Just recently I was sure my computer was dead. He did too. But then I got a call from him telling me that he could revive it with my permission.Since it was finals time and I was going nuts trying to think of how I was going to replace it in a hurry and get all my work done, I said "yes,go for it." He cleaned it,saved my important work and I had it back in a couple of days time. I can't tell the stress relief that occurred! I reccommend Computer Rescue highly. Oh, and his prices are reasonable.

I wish I could give this man 0 stars. He claimed to have cleaned the inside of my laptop so that…read moreliquid damage wouldn't be detected. Not only did Asus still deny my warranty, they denied it menage of obvious marks (visible as soon as you open the bottom) the ones he said he cleaned. He then lied to me and said "there must have been more under the motherboard" NOPE the photos from Asus were all in plain sight without removing anything. He continued to lie about the work he did and claimed he "knocked off $100" which is BS because I paid $50 and there's NO WAY the work he claimed to have done would be worth $150. Granted, I'm aware the initial damage was not his fault, not mine either (it was a freak accident). But he felt the need to lie and take my money for doing practically nothing. Look at the photos and try to tell me he cleaned it even a little bit... He is a bad businessman and his customer service skills suck. Go elsewhere for computer repair. Let this guy go out of business.

Excellent service, very knowledgeable, kind and friendly staff. I've gone in now twice with issues…read moreI've been having and each time they took the time to help me right there and then and didn't charge me. Granted it was a quick check and I asked them specifically to look at one component but it still says a lot about the type of operation they run at Microtime Computers. Most recently I screwed up the installation of a graphics card and I thought I fried my PSU in the process so I brought my system in and they tested it for me. Sure enough, I killed the PSU. I asked what my options were/if they thought I killed other components and the guy told me it was possible that I did but it would be $90 to take a close look. He recommended I buy a new PSU, plug everything up and hope for the best considering I would need a new PSU regardless. If I was having troubles he told me to bring it in first thing Monday and they'd evaluate the whole situation for me. I got lucky and everything survived, system started right up with a new PSU. They could've charged me the $90 and then told me all I needed was the PSU but they didn't do that. I'll be back whenever I have an issue I can't deal with by myself.

Microtime Computers has supported our small business for over 7 years, through multiple…read morehardware/software changes and network configurations as well as untold numbers of "emergencies". They have always been incredibly responsive, extremely professional and wonderfully customer-oriented. And they are really nice guys! Steve and Max are great at explaining things in a way and language that a non-techy person like me can understand, while guiding me in making good long-term choices for my business. They find answers to problems and needs while keeping my budget in mind. Over the years I've referred at least 6 other business clients to them, all of whom are happy with their services. My employees also use them for home computer and network issues. Microtime works with me as a true partnership and I can't imagine my company without them.

Wish we had NEVER gotten involved with the Computer Doctor! We have had problem after problem with…read morethe computer we got from him-constantly losing info, calling him with problems and issues. Our printer stopped working after 1 month-after several messages to him, he told us it was a piece of junk-so why did he sell it to us? Constantly calling, and when I do get him, he gets very defensive and belligerent, acting as if issues are my fault. He hasn't returned my last two calls so we've given up calling him. He is insistent that icons are on my computer that just aren't there, and gets upset with me when I try to explain they're not. We've wasted well over $1200 on a computer, printer, and repairs. When I mention his name at Staples, I was told he was a quack. Really regret dealing with him. Do NOT recommend.

I called Ron Elkin to inquire about a possible home visit. We spoke twice on the phone as he was…read moredriving. He offered a few suggestions, just about all of which I had tried before and none of which helped at all. In the end, he told me that it did not sound as if he could help with this problem. There was no discussion of charges for the discussion. Neither did he ask me for contact information such as an address. A couple of days later, the mail brought a bill from him for his time. He added no value and did not pretend to. The transaction fails the basic business principles of being forthcoming and above board.

I was in complete distress when my computer would not start and, fortunately, I found Computer…read moreBargain at 145 Pleasant st in Dracut, MA. 978-459-0346 Upon contacting them, I had the pleasure of speaking with Don, who proved to be exceptionally professional and knowledgeable. Don assessed the situation promptly and provided a clear explanation of the steps required to diagnose and repair the problem. In less than two hours he had my computer fully restored, preventing the loss of any important files or data. Throughout the entire process I was kept informed of the progress and any findings, which gave me great confidence in the work being performed. The service was delivered with a level of care and expertise that far exceeded my expectations. The charges were reasonable and fair, reflecting the quality and timeliness of the repair. I offer a huge thank you to Don at Computer Bargain for his decisive and effective assistance. I highly recommend Don to anyone in need of computer repair or technical support. His professionalism, communication, and results make him an outstanding choice and truly the only choice.

From the owner: We can Update or Upgrade any of your pc to Windows read more

Joe was very easy to work with. I've used him several ways, buying one of his laptops and also…read moreservicing a desktop, and he was very thorough. He made sure both machines were running better than expected. He responds quick, gives great suggestions, and the price is always great! I would reccomended Joe to anyone that needs a computer or service!

I've tried to contact this place, but to no success. I'm looking for a bit of pc work and was…read morehoping a local person could help me, but sadly joe has quit the fixing business