Text Response: Our house was LONG overdue for a deep cleaning. So Siobhan had her work cut out for her! That being said, I could not have been happier with the work that she completed. Siobhan conquered the huge task not only in a timely manner but with impeccable efficiency! Our house is so clean and refreshed that I have already booked my August cleaning and hopefully the task will not be so big going forward! read more

Kathleen always makes sure that the bathrooms are clean, rooms and windows are dusted. She mops and vacuums with a smile asks for feedback and is a warm and caring person. What more could you ask for? read more

After our $600+ deep clean for our tiny house- they didn't clean our tub, our bathroom floor, most of the floors in our home, or pretty much anything (except for the fridge- the fridge was clean and organized) We called, showed them the photos and they wanted to come and reclean. This was fine with me until the customer service person started asking accusatory questions of why we weren't home when they came in the first place- as if that's standard when a cleaning service comes to manage their work. I have 2 babies and it quite literally wouldn't be possible for them to clean around my 1 year old causing chaos and my 4 month old. After being told for them to come back and reclean I would need to be home to supervise the cleaners (along with somehow wrangling 2 very young children) I was so stressed I told them not to come. They told me because it was on the schedule they would be coming anyway, against my wishes. Having to tell a company they are not welcome on your property and begging them to not show up unwelcome is a very odd experience. The entire experience was bizarre and frustrating. They've offered a partial refund, and to hire a competitor to do the job. The catch is, no competitor charges nearly as much for this service for such a small home. So they would still walk away with hundreds of dollars in profit for the time and energy of ours they wasted. When you pay this much you want a luxury service and at least average customer service and it's not what you get. Edit: Per the inaccurate response- I've added an additional screenshot after we said don't come. They said to me on the phone "why wasn't your husband there he said he was going to be there. If no one was there who let them in?" They then did request that I be home for the reclean- so not sure why the lying is necessary. They don't get a gold star for how long they were here when they didn't clean our one and only bathroom, the floors, most of the kitchen or many of the surfaces. God only knows what they were doing for all that time. read more

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Nicole was very nice, it was helpful that she sent an exact arrival time. We were home during the cleaning doing some painting , it was not intrusive at all. Nicole worked quietly and efficientlyIt was great to be able to work on our painting project and have a clean house at the same time Definitely appreciated her time read more

Excellent communication was clear, friendly, and professional. fully equipped, and ready to work. If you're looking for a cleaning company that's reliable, thorough, and genuinely cares about their clients, I highly recommend Home Plus Cleaning Company. read more

This company is an absolute nightmare to work with. We are so traumatized by the experience we will never hire a cleaning crew again. Basically none of what was promised to be cleaned was cleaned. We paid $600 for the "top to bottom" clean and we are honestly a little disturbed that 3 employees were in our house for almost 4 hours and it was basically the same as it was when we left it aside from the fridge being organized. The owner, as you can see from other reviews, doesn't care about trust and faith in her company being violated. Regardless of it not being in their policy to issue refunds, she knows when her employees didn't do their job AT ALL and that it is bad business to double down and upset your customers even more when they feel they have been ripped off. This company as a whole is grossly incompetent and I'm surprised they are even staying in business. Read the other one star reviews. This is a common theme with their customers. You will not get what you're paying for and the owner does not care about the amount of time and money you will waste getting them in your house. If you don't have time for them to come multiple times to do the job right or hire out a different company, you will not be refunded when your house is still dirty. Shame on you HomePlus Cleaning. read more

Wow! Riley was thorough and very pleasant. Our home looks terrific, what a great way to start the weekend!

Pleasant staff who definitely try to do a good job. Ned to be reminded of areas to be cleaned but they have an excellent warranty.

Update 2: Please see owners response confirming everything I stated about unethical, honorless crooks. Compete failure to honor their warranty. They get to choose what is clean, not you. This is in complete opposition to their legally binding express warranty. She also failed to address the fact the failed to honor their military discount which they use as marketing tool. A company that uses veterans to portray themselves as caring in order to garner more business and then fail to honor their advertised discount for veterans is disgusting. Especially as a business who also advertises themselves as veteran owned. Unethical, honorless, crooks. Served with a smile of course. Yay! Also let it be know the business failed to response to the Better Business Bureau (BBB) formal complaint after being contacted by the BBB multiple times expressly demonstrating they have no rebuttal to my complaints. Update: Unethical, honorless, crooks. First, they failed to inform me of their discount for veterans and then after I found it on their website, after I had already paid, they refused to honor the discount for a Marine Corps veteran of over 9 years who is 100% permanent and totally disabled. A discount they use as a marketing tool to manipulate people who either are veterans or who actually care about vets in order to enrich themselves. Disgusting. Second, they refused to honor their commitment to quality. Both the CSR and operations manager misrepresented their own express quality warranty. The CSR argued with me that they get to choose who does the third cleaning and when I pushed back stating verbiage from their own website she hung up on me. Here is what the website says: "Our Promise Of Excellence If you're not satisfied with our service we will come back and clean it within 48 hours, and if you're still unhappy we will pay a professional competitor of your choosing to re-clean that week!" This is from the ops manager Chelsey: "We understand that there have been concerns with the quality of our services. In an effort to rectify the situation, we provided a follow-up cleaning at no charge to address the missed areas. We felt this follow-up clean met all quality standards based on feedback received from our Team Member directly and based on quality photos received after the clean." So in other words if you are not happy with the poor job they did, see photos taken after second cleaning, your opinion doesn't count. They get to tell you what is acceptable. And if you challenge the lies and misrepresentations of their own policies they get upset and refuse further interactions. So as a disabled vet who can't clean my place to the level I want I am left with $538 less money and a condo that is still not clean. First cleaning involved two cleaners for supposedly 4 hours. My 1300 sq/ft condo is kept clean so should be an easy job. The stove top was not cleaned as there was obvious buildup on it, there was still crumbs and such on the kitchen floor under the cabinets and in front of the refrigerator, carpet runners in hallway clearly had not been moved as there was still debris under them and the wood flooring had not been cleaned at all. I requested a second cleaning as this was unacceptable. After the second cleaning, which I was told everything had to be redone, the floors still had not been cleaned. A simple wet paper towel wiped on the floor in a closet showed as much. $438 for a "top to bottom deep clean" and a $100 tip and still the house was not clean. For all the statements about guarantees of quality mean all of nothing when it is not actually executed each and every time. Two shots at it and still failed to execute a basic cleaning. read more

This was our second cleaning with HomePlus Cleaning and we are so happy with the quality of work that each of their professionals have given to our home. They have all been kind and professional. I really appreciated their hard work, attention to detail, and cheerful attitudes. We will be using them again and highly recommend them. read more

I got the top to bottom house clean and it was worth every penny! Gretchen did a fantastic job and I love the way the whole house turned out. She was very nice which was a bonus!! read more

HomePlus Cleaning - My dining room after the clean - Office Cleaning Near Me - Tyngsboro, Massachusetts

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I had a horrible experience with HomePlus Cleaning. At 9 months pregnant I hired them to do a deep clean of my home. Everyone I spoke to was sweet and wonderful, including the girls who came to clean my home. We went over the list of things they would be cleaning as part of my package which was priced at over $700. I felt comfortable leaving them to finish up as I had a doctor's apt and wouldn't be returning till they were finished. I left them both a very generous tip, assuming the job would be done well. When I returned a couple of hours later, I was horrified. Most of the things that we had agreed upon being cleaned as part of the "deep clean" had not even been *touched*. And what had been cleaned had been done terribly - very obvious streaks on the mirrors and floors, for example. I was so upset. I spent the next several hours re-cleaning and crying as I was in so much pain and so uncomfortable, ready to go into labor at any moment. All I had wanted was to come home from the hospital to a clean home that I didn't need to worry about for a couple weeks. To say nothing of the fact that $700 is a *lot* of money to my husband and I and we were about to have a baby. I contacted the company and per their guarantee they offered to come back and clean. I get that this is what they would normally offer in normal circumstances, but I asked them to consider that these were not normal circumstances. I didn't have time to have them come back as I was expecting to go into labor any day. They then offered to come back after the baby was born. I honestly don't know any mom dealing with a newborn who wants a bunch of strangers invading her home and her personal space immediately after having given birth while she is trying to rest and recuperate - not to mention caring for a newborn. They would need to go into every room, they would be loud, and they would be in my home for several hours. And worst of all, I could not understand how I could possibly trust them to actually clean well what they were supposed to clean the first time. If you aren't willing to do it right the first time, how/why should I give you another chance? I have spent decades in customer service and I had numerous circumstances where I had to make exceptions on policy to do what is right for the customer. Even after speaking with the owner of this company (Brielle) she refused to help me and insisted that she would not budge from her own policy. I provided her with images from after her crew had left and she agreed that they completely dropped the ball and did not do what I had paid for. She offered to reimburse me for $100 (significantly less than the tip I left for the crew) and again, over and over insisted that *all* they would be willing to do is come again to clean. Ultimately, I was forced to file a complaint with the BBB and another with my credit card company. It would seem this company has made other customers happy and ultimately, I wish them the best. However, before using them I would highly recommend you consult the BBB site (I am *not* the only person who has had this exact issue with them) and/or be prepared to have them come back and clean again - if you should have the availability to do so - otherwise you will be out a lot of money and still have a dirty home. read more

I love working with this company because of their attention to detail and thoughtfulness. Over the past several months, they have always been on time, perform a high level service, and are easy to communicate with. There are definitely cheaper services, but for me it was important to work with a company that was fully insured and that paid a living wage. The business also proactively seeks feedback to ensure the service is working for you. read more

Great people, excellent service. It's great to see a business that puts so much effort into addressing your needs - I spent a half hour on the phone setting up a deep clean and curating the exact focus areas in my home that I wanted to be cleaned. Very happy! read more

HomePlus Cleaning is the best. The two gals arrived promptly, in fact just before their start time, and did an AMAZING job on both levels of my home. I was amazed that they even made my four clear pendant ball light fixtures hanging over the kitchen island look brand new -- sparkling clean. I've been using HomePlus cleaning for more than a year now and will continue to hire them for both general and deep cleaning services! Five stars! read more

This company sold me a three hour cleaning package, same-day cleaning, when I called them the day my mother died to come clean my house because my family was coming for the funeral. They sent a young woman who spent 3 hours cleaning a 4 x 7 bathroom and a small kitchen. Never touched the guest room, dining room, living room, or my bedroom. Charged me $340 which I had agreed to but I assumed they were going to surface clean (dust and vacuum) my whole apartment (1000 sq ft). I feel cheated at a time when I was very vulnerable. I reached out to them very nicely but all they offered was to send somebody back to re-clean what they had already cleaned, which makes absolutely no sense to me. read more

The house smelled amazing. The counters and floors looked great, they did a thorough job, really getting everywhere in our living room. They were also so lovely with my two pups, and even folded their dog blankets i their bed. read more

3 hour interim cleaning. Easy dealing with this company. To me the value is good. Some oversights. Nothing major. I can catch them up. I will be scheduling a deep clean in December. read more

House was immaculate when we got home - Melany did a fantastic job - A+! We highly recommend this company. We have them clean our house thoroughly once/month and are very happy with their excellent communication and service - very professional. read more

Best part about this company is the reliability. The work is consistent, they show up regularly and on time, and Heather does an amazing thorough job. Highly recommend! read more

Scheduled cleaning kept being changed. When the schedule day got approached you would get the call from them saying it has to be rescheduled due to some reasons. The two ladies did a basic deep cleaning for us in a very slowly pace, letting some areas undone. I said I was hoping to have two person to come so that it doesn't need five hours to do the job because my kid needs to sleep and they said they understood the situation and would try to have two but cannot guaranteed, which I understood. I did not know that now it became the reasons for the rescheduling from their reply. For example, the most recent rescheduling was two days before the scheduled day I was told that it had to be rescheduled because workers took on vacation, and they did apologize that they did not realize this when they initially scheduled for us. Also, during the cleaning just one redo and the girls said okay for that. I did not asked them to redo this or that as I did not have much time staying in the house just to check. I was out for about our two hours and then I had to cook and feed my kid. read more

My 4 yr old gr.daughter loves how Desiree "organizes my room". She actually wanted to hand write a thank you note last week. The house has never been so clean; despite the clutter of combining two households. Desiree is friendly, thorough, great with my big dog, & excels at her job. The "organizing of the 4 yr olds stuffies; provides the added bonus of her trying to "keep my room still neat" aka keep her room clean; a real win for us!! Strongly recommend this company! read more

HomePlus Cleaning - Example of how she takes the time to "organize all my stuffies"; in my 4 yr old gr.daughters room. - Office Cleaning Near Me - Tyngsboro, Massachusetts

New to the area and after careful research contacted HomePlus Cleaning for a quote. I was very happy with detailed, transparent and professional approach to intake and quoting process. Itemized and personalized pricing. They price their services based on your needs, so that you don't end up having to pay a fixed rate for things you don't want done and you can add service items "a la carte" so to speak. Tiffany and Teela were absolutely amazing. Friendly, professional, timely, and detail oriented. COVID-19 precautions were maintained at all times throughout the visit. Deep clean was just that - very deep and very clean. We have pets and Tiffany went above and beyond to make sure they were safe and all the right doors were open/closed at all the right times. HomePlus Cleaning, Tiffany, and Teela have rightfully earned a happy and loyal customer in me. Highly recommend! read more

Both Isaiah and Eva did a fantastic job. My husband and I were very pleased.

I chose HomePlus Cleaning due to the great reviews on Yelp and other sites. Fantastic company! I needed a top to bottom (with a few specialty requests) cleaning of a space that had not been cleaned in over a year. I received a quick response to my intial inquiry, pricing for the services needed and a firm booking within a day. Confirmations were sent outlining the services I'd receive, payment information and all charges. The entire process was smooth and easy. The house was cleaned beyond my expectation. I highly recommend HomePlus Cleaning and will use them again. read more

I had my home cleaned for the first time today by Teela and could not be happier. She made great use of her time and the place looks and smells great. I have never had a regular cleaner and now I am hooked. Also the company itself is super organized down to the questions asked when first booking to the check list done at the home. Very impressed read more

I found HomePlus here and tried them because of the reviews. I reinforce all the positive reviews. They've been helping us for a few months now and we're very pleased. First, the cleaning is #Thorough - we like our person, both how she cleans, her work ethic and she is a super sweet person. Always cheery, smiles, works hard, sociable but does not let that take her off pace or distract her. The Owners are very responsive and On It! Their pricing is reasonable, payments are easy. They randomly inspect. I came home one morning and someone was walking around checking up on the work that was being done. They run a great business, hire great people and have a process and structure I've not experienced before which delivers consistent, confident results. read more

I would HIGHLY recommend HomePlus Cleaning ! They just did a Top to Bottom Cleaning of my home which was in DESPERATE need of a cleaning. They did an AMAZING job, I'm speechless on how wonderful they are ! Cleaned areas I wasn't expecting ! I plan on using them for a once a month cleaning and would have no hesitation on recommending their services ! Top notch ! read more

Jasmine and Rose completed a deep clean of our home today. We are so delighted with the job they did. Our house sparkles, and it smells great. This was our first time using HomePlus Cleaning. We are now going to be regular customers. read more

Deanna did a great job! She did a thorough cleaning of each room. Impressed, especially since I had to skip a week this month!

Jasmine recently cleaned our house for the first time. We were very pleased with her thoroughness and attention to detail. Have been using HomePlus Cleaning for a few years and highly recommend them!! All of the staff are top notch and we could not be happier. read more

Great local cleaning company. Very professional. Excellent customer service. We usually have Teela as our cleaner and she is fabulous. Pleasant and professional and very thorough. We are lucky to have her help! Highly recommended. read more

so this is going to be a long message initially I called and the quote I was given was $205 for 3 hours I thought it was a little pricey however I reconsidered because I thought well you know what there's a quarantine going on this a pandemic and small businesses are being hit the hardest so I immediately called back spoke to a young lady named Christine who was extremely helpful extremely nice and explained to me that the business was I think she said minority or I think I looked it up and I kind of figured that out but nonetheless everything was fine the cleaner came the next day I was not home so I let her in with my automatic dial pad system while I was out came at exactly 12 the phone wrong 16 minutes later and I had to let her back in okay not a problem I got to my house around 1 p.m. and she was still doing the dishes oh I forgot to mention I asked for my dishes to be cleaned my kitchen to be cleaned in the living room to be cleaned papers together and organized and the floors taken care of okay when I came in the house the young woman was cleaning the dishes and I might say that I have quite a lot of dishes 3 hours is up I get to the kitchen there is absolutely nothing done besides the dishes and mind you she didn't even use soap on my dishes she washed dirty dishes with water I found my soap in my bathroom because I guess I forgot to put it back but don't they have cleaning supplies? Moving forward none of my pots were washed the living room was never cleaned when is 3 hours was up I asked her hey what's going to happen at this point because it's been 3 hours and you only wash dishes she explained to me that the person on her phone or the person at her job the manager explain to her that she should just finish the kitchen so I explained to her since she was washing my stove hey don't worry about the stove can you just make sure that you you know do something to the floors so that's exactly what she did she mop the floors however all of the trash that was made she never took it out the trash is literally sitting in the same place and I have pictures and receipts to show you also I called the company because I have three or four friends who were extremely excited and wanted to be part of helping and supporting a small business I later felt uncomfortable about recommending them so I did not but I called the company and explain why I would not be I explained everything to Christine the way that I'm explaining it to you you would think that an owner would call send an email try to come to some kind of resolution nothing never called not an email or anything so this is going to be a long message initially I called and the quote I was given was 200 and $5 foot 3 hours I thought it was a little pricey however I reconsidered because I thought well you know what is a quarantine going on this at pandemic and small businesses are being hit the hardest so I immediately called back spoke to a young lady named Christine who was extremely helpful extremely nice and explain to me is that other business was I think she said minority or I think I looked it up and kind of figured that out but nonetheless everything was fine D cleaner came the next day I was not home so I let her in with my automatic dial pad system while I was out she came at exactly 12 o'clock to phone wrong 16 minutes later and I have to let her back in okay not a problem I got to my house around 1 p.m. and she was still doing the dishes I forgot to mention I asked for my dishes to be cleaned my kitchen to be cleaned in the living room to be cleaned up papers together and organized and the floors taking care of OK when I came in the house to get a woman was cleaning the dishes and I might say that I have quite a lot of dishes 3 hours is up I get to the kitchen there is absolutely nothing done besides the dishes and mind you she didn't even use soap on my dishes she washed dirty dishes with water I found my soap in my bathroom because I guess I forgot to put it back but don't they have cleaning supplies? Moving forward none of my Pots were washed the living room was never clean when thes tim up I asked her hey what's going to happen at this point because its been 3 hours and you've only wash dishes she explained to me that the person on her phone or the person at her job the manager explain to her that she should just finished the kitchen so I explained to her since she was washing my stove hey don't worry about the stove can you just make sure that you you know do something to the floors so that's exactly what she did she mop the floors however all of the trash that was made she never took it out the trash is literally sitting in the same place and I have pictures and receipts to show you also I called the company because I have three or four friends who were extremely excited and wanted to be part of helping and supporting a small business I later felt uncomfortable about recommending them so I did not but I called the company and explain why I wo read more

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Got back to me right away. We set a date for her to come out to give me a quote and I never heard from her again. Didn't show up and didn't call. I would not use this service just for that reason. If you can't show up for a quote, how can I trust you to show up and actually clean?! read more

Flexible, responsive, and beautiful work. We scheduled a last minute deep clean of a new house we were moving into and had to change the time several times around our closing. Brielle was incredibly accommodating in finding another crew to potentially work the weekend on an off shift, then did not hesitate to reschedule again when we needed to move the appointment back to another day. Her employees, Katie and Colette, did beautiful work and were very thorough. They went above and beyond to make the home feel like ours, after the sellers had left it less than ideal (with limited time, too!). They conversed with us and we're open to modifying what we needed to prioritize. It was such a nice feeling to move into! Their price to boot was incredibly reasonable, especially appreciated by first time homeowners. We would absolutely recommend them and will use them again! read more

They did a good job for the most part. The floors were washed but not clean. They even came back for another shot and my white sox were filthy after walking on the floor. The bottom of the stove on the outside was not cleaned. The price was very high. read more

Home plus cleaning cleaned my apartment before I moved. They were able to come on short notice. The cleaner came in , and went right to work. She was fast , thorough , and very nice. I almost wanted to move back in after she had finished! She cleaned every nook & and cranny, and was really fast. The owners are very nice , and professional. I recommend this veteran owned company for any job , large or small! Thank you Home Plus!! read more

Katie & Rachel came to do a deep clean on our house, the day before our due date! They were right on time, super friendly, very thorough and even came with a checklist to make sure they got everything. I would use them again & recommend to friends! read more

We were looking for a cleaning service to clean our rental home when we moved out last week. We searched Yelp for home cleaning services that work in our area. We contacted about a dozen companies. Brielle from HomePlus Cleaning was one of the first of a handful who responded. She answered all our questions very promptly by e-mail, and was the only one who took the time to come out to the house to give us a tailored quote. That way, we knew exactly what to expect. HomePlus Cleaning send us at least 3 e-mail reminders leading up to our appointment. The team was there on time on the day of the appointment, and finished all of the agreed-upon work in just a little over the estimated time. They did an awesome job! They did not miss a spot, and the landlord was suitably impressed. We can definitely recommend Brielle and her team. They get an A+ for their professionalism and thoroughness! read more

The good- The parts that were cleaned were done well. The bad- Price is a bit steep ($500 for a moveout cleaning?)- didn't even include carpet shampoo. Parts were left uncleaned, and there was stuff left adhered to the kitchen counter. Also left the door unlocked and the windows open, when they stated they would lock up. Management didn't provide the cleaners with my number- how would they contact me if they were late or if they had questions? Brielle offered for them to come back, but that's too late when I'm moving out. Would not recommend, for the price or the job completed. read more