If I could give a, 0, I would. This firm was hired to put tile in a bathroom and to complete a…read morebacksplash in my kitchen. It has been a few years, but I could not recall the name of the company and I just found their card. I had chosen nearly white tile for the bathroom. The tile was placed when I was at work and I came home to find that the tile, already install, was an ugly grey. They claimed you never know what will come out of the quarry!. Then I came home to find the backsplash was horrible. the tile was crooked and some edges actually stuck out from the wall. The owner became angry when I told him it would have to be redone. They took the tile off, gouged into the plaster wall under it. The company who brought them in agreed the jobs they did were horrible.

Jeff, who is the owner, felt it was ok to leave a nasty message on my voicemail after I called him…read moreout on some pretty bad behavior regarding how poorly the job was being handled by him and his crew. It was almost like he could not take the truth, but whatever the problem, he didn't handled it well and I wouldn't hire him EVER!!!

This business did our whole entire house and now we are having to fix at least 14 tiles due to poor…read moreworkmanship! On top of this the customer service is horrible and has been nonexistent. Have called gone into the store and still have not received any help for their poor workmanship. Avoid this place at all cost. We are also having to rip out their bathroom tile work because how Unprofessional and horrible work they do. This business will just take your money and leave you with a pain in the side. Please, again avoid this place at all cost. See pictures of the worst craftsmanship and tile work I've ever seen.

After waiting 72 hours I'm able to write a review which will not come across as slamming this…read morecompany online. An acquaintance of ours recently had tile floors installed in their home over the summer. The pictures looked great and this company was recommended. We contacted the owner and set up or consultation for the plans we had for our home. We agreed and placed a deposit. It took one week, and our main floor and guest bath were all tiled. We were happy and excited to have the other parts of the house, bedrooms and master bath tiled. We saved our money and called for part two. The one item we added was tiling of our master bath- to include removal of the vanity and adding tile for a feature wall behind the vanity. We paid 50% in December and scheduled install for spring break in March. After verifying workers would show on Monday the week before, we moved all 4 bedrooms into the garage and began camping in the living room. Monday morning arrives and the workers do not show. They cancel for the day because they behind on another project. Day two goes great and we are excited at the progress. Day 3- the bathroom tile installer called in for the day. Day 4 all the floors are done and are being grouted. They dug holes in our brand new installed landscaping in our front yard. After addressing them to not so this, new plastic barriers and new landscaping that's less than a month old, they literally dug a second hole in our front yard breaking the plastic again. Day 4 also-The bathroom has very little progress.... Day 5- the installer comes with their child. We tell the owner we can not take anymore time off work and can not be there Monday to finish up as we can see it will not be finished. Day 6- kid is back on site working with installer cutting tile and installing fyi... we are communicating with owner that the full feature wall needs to be done- what we paid for- and the installer did not want to do. He felt the new vanity would cover it. IT DOES NOT MATTER!! if I want to change my design to two pedestal sinks the tile should be installed professionally and we PAID for it! But sadly, the worker left that day, saying he was done. Grouted over newly laid tile with no spacers and begrudgingly... and it looks horrible. We paid our contract but refused to have them back in our house. We hoped they would do the right thing... an unfinished, unprofessional job.... They did not, they actually blew our phones up to get the check cashed and verified at our bank the next day... We sent photos, we communicated, we weren't bad customers... we we're screwed over and exploited for not being "those" customers

These guys carried Tile that was discontinued. I was beside myself because I needed to extend some…read moretile in my home and didn't wanna have to retail the entire flooring. They were super easy to deal with very friendly, very accommodating and validated. The color was a good match. So happy with the outcome as the tile is finished now and I'll post a picture, but you cannot tell where the old stuff ends on the new stuff starts. Highly recommend contacting Kennedy if you're looking for discontinued Tile, they have a great and easy website to use to figure if they have it or not.

I love this place. We had tile installed 5 years ago and wanted to add the same tile to all…read morebedrooms. We could NOT find the tile anywhere and the original company did not have it anymore. The only place we could find it was Kennedy Tile and Flooring. These guys are great to deal with, got me the tile in VERY reasonable time periods (kept ordering more, then more...and then more again) and even loaded my truck for me, sometimes with a forklift. Fast, friendly, professional, experienced and most of all...resourceful.

AZ Flooring Direct did a great job on my flooring job in Phoenix AZ. We had wood-look tile laid…read morethroughout our entire house. Jim at the Thunderbird store was great and really helped us pick some good options for flooring and grout. He explained all about the tile, and how the install process would work. They were able to schedule us within a couple weeks, and were flexible when we needed to push out a day. The crew was GREAT...they were on-time or even a bit early every day. They cleaned up after themselves every day, and they were super nice to myself and my wife. The flooring turned out great. We've been living with it for about two weeks now and absolutely love it and would definitely recommend AZ Flooring Direct to anyone looking for flooring or tile work.

Had a bad experience here. Contacted the owner for help. He NEVER followed up as he said he would…read more I wouldn't work with them again. They have a terrible customer follow up. I never received an itemized receipt and it appears that everything they sell since they stock very little is considered "special order" so is non returnable Find another tile place They say they are a percentage off. But they're a percentage off of their made up prices so not really a deal!

We worked with Erick he came highly recommended from other friends who have used his services in…read moretheir homes. Erick does work with his own flooring vendor. The flooring vendor was great to work with they had good options. The workers who completed the work in our home were kind and efficient. They had our floors done in about 3 days. It was great. We are very happy with our floors and how everything turned out. I would highly recommend.

Eric and his amazing crew replaced all flooring in our 6000+ sf home in June 2025. Eric did a…read moregreat job of measuring what we needed to order which included wood and 3 different carpets. His crew, especially Aaron, were on-time every day, polite, and they worked super hard to get the install done before our company arrived!!! Extra kudos to Aaron for the extra time he had to spend hunting down a roll of special carpet that was misidentified by the broker. We've recommended ESP Floor Covering to many of our friends!!!

We used Cranmore flooring for our 3 bedrooms needing new carpet as well as our loft getting some…read morenew vinyl. I first checked on Facebook for recommendations and their company was highly recommended. I had put in for a consult and within minutes I got an e-mail to set us up for a measurement. We then went into the office and picked out carpet first. We put in our order back in June. After ordering that, we found some vinyl we liked and ordered it mid-July while awaiting the carpet. The carpet was taking forever to be delivered, with multiple delays. We actually received our vinyl before the carpet was ever delivered. Finally, come beginning of August we reached out to Cranmore again, as we had not heard about the carpet and it had already been almost 2 months since we initially ordered it. We heard back from the company, that they would make it right. They gave us a discount and upgraded us to a better carpet that they had in stock since they weren't able to tell us when ours would be delivered. The end result was the vinyl, and carpet looks amazing, and we are very happy with it. We understand things happen out of their control, but in the end they made it right.

This company recommended to me for our shower project by the great company that did our kitchen,…read moreand I'm extremely disappointed!! They used a series of independent contractors (no employees) to complete our work which was shotty to say the least. All grout lines are inconsistent, edging is off on many places, and floor sloping is not right. Tiffany never called to check in and Art never answers or returns a call (only texts), and they didn't even bother to come see the completed work either. Had they bothered to come look at completed product they would've see a yard full of tile fragments/trash and white spray from tile saw all over the yard since they didn't tarp. They left all the boxes from tile sitting in side yard, their lunch drinks and trash on our bathroom counters, and drips of grout/mortar stuff everywhere. And finally they threw a bag of leftover grout over the wall since they didn't want to bother opening the gate. So I spent hours cleaning up and will have to wait for a ton of rain for my yard to ever look okay again. I have to paint the walls around the project from them needing to hire a drywall expert and deal with a final result that, being very generous is okay. I would never recommend them to anyone and would actually highly recommend using anyone else.

Ron and crew were great! Very professional and got the job done!…read more My husband,Andrew , and I are very pleased! We would recommend Splinters highly! The floor that they refinished is beautiful! Thank you Splinters Hardwood floors!

I had Ron and team refinish my wood floor. Top notch service all around ! I will use them again…read moreif needed in the future.

I bought rugs here twice since they opened. The first time I bought from them, I was very impressed…read morewith their customer service. The second time I bought from them, I was expecting the same level of service and I didn't get that whatsoever. The prices are pretty fair but they lost a star because the employee was lazy and didn't want to take my order and told me to come back the next day because she didn't have access to look up prices, which I found out she was lying the following day. They also never called me when my carpet was ready either. I had to call them. Overall, they have a good selection compared to the big change stores. Check them out if you're in the neighborhood.

Not sure what Cost Plus 20 means, maybe it is just a name the company went with to create an idea…read morethey were a discount contractor. Went it to this Floor Store looking for a price on a small job involving replacing flooring in two rooms in my home. Did not find prices very competitive. Sort of got the idea this business is more of a big remodeling contractor. Not really interested in what I call small jobs.