While this location is clean, organized and has an extensive selection it is Hope's excellent…read morecustomer service that deserves recognition. She courteously greets every guest and consistently has a pleasant demeanor. It also bears noting that she promptly assists whenever there are questions or issues and she does so ensuring that every Hobby Lobby customer feels valued. Thus, the five stars are for Hope as she exemplifies customer service excellence.

This experience was disappointing enough that I felt compelled to share it…read more On a Saturday evening around 6:50 p.m., I stopped by Hobby Lobby with my 4-year-old daughter and my elderly mother-in-law. We were preparing for an upcoming funeral, and I needed help with an expensive gold frame I had purchased from Hobby Lobby. One of the corners had separated, and I wanted to know whether the framing department could repair or reinforce it. Because the frame was large and heavy, I left it in my trunk until I confirmed that someone could help. My mother-in-law waited nearby so she could rest while my daughter accompanied me to the framing counter. I approached the employee working in the framing department and asked if he could assist me. His first response was, "I'm off in six minutes - what do you need?" The tone immediately caught me off guard. As I began explaining that the corner of the frame had broken apart and needed reinforcement, he interrupted me and said, "Stop. Just hurry up and tell me what you need." I was surprised because I was simply trying to explain the issue so he could determine whether it was something the framing department could fix. I told him the frame was needed for a funeral and asked if it could be repaired. Instead of addressing my question, he asked why my husband couldn't fix it. I explained that my husband is currently deployed, so he wasn't available to help, and that while I would try to repair it myself if necessary, I also work full-time. His response was simply, "So do I." At that point, it was clear that helping me was not a priority. What made the interaction even more upsetting was that my 4-year-old daughter asked afterward, "Mommy, why was that man so mean? Why didn't he want to help us?" Hearing that from my child was heartbreaking. I told her that maybe he was having a difficult day because I wanted her to understand that we should still try to show kindness to others. I shared my experience with the manager, who told me that this employee often tells others how important it is to be friendly with customers. Unfortunately, that was not reflected in the interaction we experienced. Thankfully, we went to Ace Hardware afterward, where an employee immediately took the time to help us. He recommended reinforcing the frame with small metal corner brackets, nails, and gold spray paint. His advice worked perfectly, and we were able to save the frame in time for the funeral. This review isn't about expecting perfection. Everyone has stressful days. It's about the importance of treating people with basic courtesy and respect, especially when they may already be going through a difficult time. A little kindness can make all the difference. Unfortunately, that was missing from our experience at Hobby Lobby.

*This is for the Vacaville location*…read more I was so excited to hear a new anime store was opening in Vacaville! I was absolutely floored by the quality and quantity of merchandise in the store. The atmosphere was open and inviting, and left plenty of room for people to browse. There was a variety of merchandise (key chains, figures, stickers, mystery boxes, and more) from a number of well known and lesser known anime. I purchased a lot of items and felt they were very reasonably priced. The staff were extremely happy and pleasant to be around. This isn't your cheap, rip-off merchandise you see at hobbie and toy stores in the mall. This is quality merchandise, name-brand and brand new.

Fantastic shop! I…read morelove that they don't let scalpers win here. Hard limits in place, and seals broken upon purchase to deny scalpers any opportunity. If any shop wants to survive long term this is how you make your base happy!

A place to spend money on my nerdiness. Woohoo!…read more Ok. So this little gem is hidden deep in concord right behind the Costco. I drove right past it at first. (Was going to take a picture of the outside but it was pouring rain.) Walking inside was pretty surprising. They had a hefty amount of figures. A great selection of gundam model kits. A crazy selection of little keychains. And much much more. Spoke to a gentleman who I believe was the owner and they had even more stuff in the back that you could purchase. (Paint for the gundams, real specific stuff that would prolly just take up space in their small shop.) You can order online through their website which is also amazing. Prices are GREAT. No huge inflation of prices for their products. Was able to find the kit we were looking for and at an AMAZING price. Will definitely be back here!

Long time customer here ! Incredibly friendly staff who go above and beyond to help their…read morecustomers. My go to place to buy all my scale figures. Small location but this is their warehouse. They also own Anime Store Near Me in Walnut Creek which is a fantastic store !

the gentleman that was there was nice clean store awesome lapras figure displayed. didnt have what…read morei wanted but nice store. no graded pokemon cards.

Great store! Very cozy, employees were polite and I loved the atmosphere! This place was on my way…read morehome from work and I recently picked up Pokémon as a new little hobby of mine, so I went to came and checked this place out. Great experience. Picked up a few packs(At a very reasonable price) and pulled this guy! Definitely will be coming back.

A nice independent toy store with a great selection of (of course) games, puzzles, educational…read moretoys, model horses, dolls, Lego, Nerf, and many more. They also have picnic games (ladderball, croquet, volleyball...) As far as the game some cells you'll find the classic adult game suches several types of backgammon chess as well as cards and poker chips and even party bingo. For kids all the old fashioned favorites are there such as Candyland and Cutes and Ladders. There's definitely something here for everyone whether you're an actual kid or an adult who likes to to play some fun games.

Selection service and value best kids shoppe everyone was so nice as I came to give my sister a…read moregift. The man even wrapped it and gave it a card. My sister loved her gift.

About a year ago, I walked into this store out of curiosity while they were hosting an event. It…read morewas packed with tables full of people playing different tabletop games I didn't recognize. Immediately, a staff member greeted me and introduced me to a group of people, encouraging me to exchange information with them. I was a bit too shy to join in that night, but I really appreciated the effort. You gotta love a place that goes that far to make a "noob" feel included. During a more recent visit without all the tables of people, it's still a cozy store with a warm and inviting environment. Upon walking in, I could tell the staff genuinely enjoyed being there. As I was browsing, a staff member told me about their puzzle trade. For a few bucks, you can trade the old puzzles you own with a selection of their used puzzles. I'll definitely be making the most of this deal. This is an Oakland gem that I can't recommend enough. If you're looking for a kind and welcoming community, this is a great one. I'll definitely be returning.

Games store with tons of selection and lots of options from group/party games to strategy to…read moreclassics to two person options. There are even some puzzles. I liked seeing part of a shelf that highlighted local California games. Seems like a great community spot as the Friday night had some sort of Magic the Gathering tournament and they were open pretty late. There are around 5-6 folding tables of seating across the store. We spent some time browsing but no staff members approached us. It was a little stuffy inside but better away from the used games in the back. The used games in the back shelves were organized alphabetically -- but it was unclear if they were to play or for purchase The chalkboard has some weekly information of their events

My son and I stopped by this store because they had One Piece cards in stock. There is plenty of…read moreparking and the store is not far from the freeway. The service was friendly and they answered all my questions. I'll definitely be back.

If you like board games, you do not want to miss checking out this store. I was so happy to find…read moreTian Xia, a relatively new game that I had been looking for. The store was packed today, likely with people shopping for last minute holiday gifts, and this store is perfect for that. The staff were quite friendly and welcoming. They also offered a free gift wrapping service this time, which we happily took advantage of :)

What a pleasure doing business with Jeff Brody. Good (not…read moregreat) price given for the coin and gold we brought in. He took his time to make sure everything was correct and gave us a check at the end! we shall return!!

Wonderful introduction to the world of coins for my 8-year old grandson! Jeff was patient and…read moreinformative and took lots of time to show us around and educate us. Jeff discussed the collection books of Lincoln Heads and Mercury Dimes that grandpa had, then let my grandson pick out a few coins. Fun!

What you can expect from this store is always a warm welcome, a staff that genuinely tries to…read moreconnect, and some of the best deals you'll find from a card store. Huge variety and great selection, I consistently stop by on my way to work just to kill time because there so many different things to go searching through and the environment is always so welcoming and friendly. If you're ever in the Martinez or east Bay Area, and even if you're not, the store is more than worth the stop/trip!

My kids loved this place!…read more Earlier this year my kids started their Pokemon card journey and when we found this place, they were so excited! The staff there was kind and helpful, i loved that they had table available where my kids could sit down and open card packs we purchased. My son has been asking to go back, he even invited all his Pokemon loving friends there, so we will be back soon!

One day I was driving around the street, my child and I saw a huge pikachu outside of its store…read more That's how we knew this store. From that day on, we visited here every other time. My child loves pokemon card. So, we have been visited to several pokemon card stores (and collectibles stores as well) in bay area. We love this store the most. It's clean and the price is acceptable.

The minute I stepped in I was super overwhelmed with how many cool toys, collectibles, hot wheels,…read moreetc...that there were to look at. The main reason my husband and I came here was to look at hot wheels and they have a ton to look through. We ended up buying a Honda accord hot wheel since my husband used to own a similar car--so we knew we had to get it along with a cool scion xb transformer car since I own a scion. We were on a hunt for a white toyota 4Runner, but didn't have any luck--but it was still cool to look through all the hot wheels that were on display along with other nostalgic toy figures and more throughout the store. Prices were fair and since we are collectors we didn't mind supporting this cool business. If in the area, I wouldn't mind dropping in again.