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    Artisan Gardens

    5.0 (1 review)

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    2 years ago

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    Rohsler's Allendale Nursery

    Rohsler's Allendale Nursery

    3.4
    (46 reviews)
    $$

    Little nursery that I learned about at a fall fair. There are plants for sale on the front and side…read moreof the business, with some indoor plants inside as well as season decoration. I came here because I heard about the pumpkin ride. The ride is a short maybe 5 minute ride through the back of the nursery building. They take you to a small area that has goats and chicken. This is ideally for little kids. There is not much to do or see, but it's cute. The maze is short so that the kids can enjoy. They let us take home a little pumpkin. When we got back to the main nursery area they also provided a tiny cup of apple cider. With so many other big farms in the area I don't think I'll be returning for any fall activities here.

    As someone who has spent thousands of dollars at Roshler's over the past 18 months, it's deeply…read moredisappointing to feel compelled to write this. Until recently, I would have confidently recommended this nursery to friends and family for their stellar selection and knowledgeable, kind staff. Unfortunately, a recent encounter with an employee named Robin has cast a shadow over what had otherwise been a positive relationship with this business. While browsing the last remaining blue star salvias, three in total, I noticed one was lush and in full bloom, while the other two barely filled a third of their pots. I asked at the register if I could purchase the two weaker plants for the price of one, and the helpful cashier was waiting on a manager, Thomas or Jackson, to weigh in. While they were busy assisting other customers, Robin inserted herself into the conversation. What followed was not only unprofessional but, quite frankly, troubling. When I calmly explained my request and pointed out the state of the plants, Robin looked me up and down, fixating on my shirt which had the word PRIDE on it, then did the same to my partner, who was wearing a similar shirt. She made direct eye contact with me and, without any explanation or effort to problem-solve, almost shouted, "NO." No discussion. No courtesy. No professionalism. Just a flat-out, emphatic dismissal that felt unmistakably personal. A kind associate even suggested checking if there were more plants in the back, but Robin swiftly shut that down too, only relenting after repeated requests, and even then returning suspiciously quickly with a dismissive, "No, there are none." I want to be clear: every other employee I've encountered at Roshler's has been helpful, warm, and accommodating. Robin is, unfortunately, the complete opposite, a glaring exception who displayed none of the customer-focused service this nursery is known for. Whether this interaction was driven by bias or simply by poor temperament, it was unacceptable. It left me feeling unwelcome in a place I had considered a reliable and local favorite. Based on this experience, and despite the convenience of its location, I will be taking my business elsewhere and encouraging others in my network to do the same until Roshler's ensures all customers are treated with respect and dignity.

    Metropolitan Plant & Flower Exchange

    Metropolitan Plant & Flower Exchange

    3.0
    (62 reviews)
    $$$

    I'm extremely disappointed with the quality of both the product and the customer service at…read moreMetropolitan Flower Exchange in Paramus. I picked up two dozen long-stem red roses for Valentine's Day for my wife and spent nearly $200. In less than two days, the roses began to wilt. For flowers at this price point, that is completely unacceptable. I called and spoke with a manager to address the issue and was told that I would need to bring the flowers back to the store myself in order to have them swapped out. When I explained that this exact situation has happened before--and that on a previous occasion the store delivered replacement flowers and picked up the old ones--I was bluntly told there was "no way" to do that. So not only am I stuck with roses that likely won't last a week, but I was also offered no flexibility, no accountability, and no real customer service. The response felt dismissive and indifferent, especially considering the amount of money spent and the occasion. I've shopped here in the past for houseplants, outdoor plants, and flowers, but this experience has completely changed my view of this business. Based on the quality and how this was handled, I now understand why this location has a 3-star rating. I will not be shopping here again.

    I needed 2 large arrangements for a church event and it was beautiful. Anna did such a wonderful…read morejob. She really listened to what I wanted and the look I was trying to accomplish. Will definitely come back.

    Artisan Gardens - gardeners - Updated July 2026

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