We needed our roof to be replaced because of damage to it from a recent hailstorm. Erik, the head of the company, spent about two hours here during the initial inspection. That visit entailed (1) viewing the interior and exterior of the home and discussing with me past and present problem areas as a result of ice dams, water leaks and gutter issues, (2) using a drone to take photos of the roof, and (3) going up on the roof to do a close-up inspection which included taking additional photos and measuring the roof pitch in a low slope section. Afterwards, Erik offered several recommendations to help address prior issues that I had in the low-slope section and other problem areas. Erik and Eloisa, the Estimating Coordinator, worked up an extensive and detailed estimate right then and there, then Erik went over it with me with the help of the drone and other photos he had just taken so that I could visualize the plan. From an apples-to-apples perspective, Mattsson's cost estimate was competitive w/ other estimates I received; however, I felt the plan for the roof that Erik presented was more comprehensive and would provide better long-term protection. I felt very comfortable proceeding with Mattsson for that reason, and because Erik demonstrated a high level of knowledge and expertise, as well as exceptional organizational and communication skills during that initial visit.
The scope of the work, which included replacement of four skylights as well as the entire roof, took about 2.5 days to implement. (Gutter replacement took another 0.5 days and this was done separately by a gutter installation contractor.) Besides Erik and Eloisa, the Mattsson team included Craig (Production Manager), Mike (Field Supervisor) and Rudy (Controller and Site Supervisor). There was always a site manager onsite when work was ongoing who was responsible for overseeing overall progress and ensuring that safety procedures were followed. Having a designated site manager on the job also facilitated communication between the workers and other personnel when additional materials needed to be brought onsite, and this was done in a timely fashion. When I had questions, these were always responded to promptly via text or phone. In addition, throughout the course of the work, I received real-time updates, which often included drone and other photos, to keep me apprised of the work progress. The cleanup was also very good. My roof was about 2,500 sq ft and a good part of it had a second layer of shingles, so a lot of materials came off my roof. After the cleanup, I walked around the perimeter with a five-gallon bucket in which to place materials that were not picked up and removed. I was anticipating that the bucket would be at least half full of debris, but after I completed my walk, I barely had an inch of debris in the bucket. Very clean indeed!
In addition to the above, Erik was very helpful in reviewing my home insurance company's roof replacement estimate and providing information to me and my claims adjuster to support my claim. I also received an extensive collection of photos and videos of the job after it was completed, which will no doubt be useful in the future should I need to remember or document what was done. Moreover, throughout the process, every member of the Mattsson team demonstrated exceptional professionalism, courtesy, and pride in their work. Based on my experience, I would wholeheartedly recommend Mattsson Roofing to anyone considering or needing roof repair or replacement. read more