I'm honestly baffled by reading these reviews and wondering how people had such drastically different experiences than we did. I've done wine tours before, and this was the most unprofessional and poorly organized tour I've ever had. Are there two Toms employed here, and we got the bad one? Was Tom possessed by an evil spirit just before our tour? Should I pray for him and for exorcism? Did he wake up the morning of our tour and think, "You know what, fuck this, I don't like this job anymore." We will never know.
More and more of my lady friends are married and with kids, and time off is harder to come by with age/responsibilities, so we don't get together often and wanted to make it special. We decided to book a winery tour ($100 each) and a 5-course vineyard dinner with a private chef ($200 pp). My friend booked this company based on the great reviews and it also happened to be the cheapest (never again). There would be a 20% gratuity added to the dinner, which was fine. We were all looking forward to it.
As we arrived to our Airbnb on the day of the dinner, we received a call from Tom. He told us that the chef had recently had a heart attack, so he instead wanted to offer us a dinner at a barrel tasting event for members of that winery (he "didn't know" when we asked which winery) where we could make our own tacos. Never an apology.... apologies or accountability don't seem to be his thing. He also never offered a discount, and when we asked, he called back to say it would be $115 per person with gratuity. Although we felt badly for what happened, doesn't he have a backup? Hadn't servers been hired and food already purchased, if this was the day of? After discussing, we told Tom that we were looking forward to a nice, private dinner, and making our own tacos wasn't quite the same. We are mostly from Los Angeles too (so we know we didn't need to pay $138 for good tacos at a mystery winery) and many of us were already in wine clubs with free events like this. Instead of refunding us $1,200, Tom dragged it out for as long as he could.... He called the next morning to say that he was trying to get a chef for that night instead. He told my friend that he still wanted to find a way to make it happen because he "still wanted the gratuity." Classy. At lunch time that day, he still said he was "working on" that night's dinner, so we told him we were making reservations elsewhere and would like a refund. His reply was "That's going to hurt."
Throughout this ordeal, we were still nice and professional about the whole thing, mostly because we had to deal with this guy as our winery tour driver the whole next day. The tour was an absolute disaster.
- He had oversold his van, forcing 4 people to squeeze into the back seat without enough space.
- He hadn't cleaned out the back, so there wasn't enough space for our purchases.
- Although the website mentioned that the tour offered being able to play our own music in the van, he refused to let us do so because he needed the auxiliary cable for directions. Um. If you give this same tour to the same wineries every weekend, you need directions?
- My friend had asked that we visit smaller, boutique wineries, but he took us to the large, commonly known ones without making reservations. He also only took us to 3 wineries because he "wanted to go home," and the tour was cut short and over by 3:30. With how much he expressed wanting to make as much money as he could, we think he was trying to pocket as much as he could without having to pay another round of tasting fees.
- When we asked him to take photos of our group, his response was "I don't want to take a lot of photos, I want to go home."
- On two different occasions, we overheard him complaining about us to other drivers, during the winery visits. "I have 6 ladies and 2 couples, it's been a long day," was one of the statements we heard.
- At the second winery, Tom set a table with a wrapped sandwich with a number on it for each setting. We had pre-ordered them, and some people had allergies. We asked which sandwich was which, if he had the list of orders, or at least had a menu. He didn't seem to care at all and gave us an attitude of "just eat what's in front of you." A few of us had to Google the menu and open the sandwiches, trading after we figured out what was what, and he had ordered the wrong sandwiches for some. No apology or offer to make it right or to pick up another sandwich; he just walked away.
It was absolutely shocking how rude, apathetic, and unprofessional this guy was. Throughout the day, other drivers chatted with us, ran over to offer to take photos of our group, and didn't seem like they hated their tour groups or saw them as dollar signs... we looked longingly at those groups and wished we could join them instead.
I still can't believe what a bad experience this was, and I hope Tom strongly considers changing professions because it's obvious he doesn't like this one or his clients. read more