Best incentive to go all the way to Coeur d'Alene to shop Best Buy. Staff needs to be educated on…read moreCDC Guidelines for masks on asthmatics and the resultant liability when we cough so hard we pass out and injure ourselves from the deadly buildup of CO2 in a mask. The staff was quite belligerent about me having a mask to shop here (which I will avoid doing from now on) as well as my 24-week pregnant daughter, who was advised NOT to wear a mask as well. We will not be back.

I purchased a hole punch, that I discovered after returning home, was broken. The cashier, on…read morepurchase, informed me that there was a 14 day return period. Upon returning to the store, I was given a couple options. Option 1. Take it and hold it for an exchange. Option 2. Pay for a new one that they would order in (why do I need to pay to stock store shelves?). And option 3. Hold onto it and return it, then buy another one when it's restocked. We discussed that option 3 would work best for me, since I need it to make face shields to donate do healthcare workers on the front line. However I voiced a concern with the store manager that since it was broken out of the box, broken merchandise would not be accepted as a return some unknown number of weeks down the line. Rhonda, the store manager, was unwilling to provide a written note of acknowledgement on this issue, and proceeded to provide me with a bureaucratical re-reading of the return policy on the receipt. Which, as per staples.com, requires that the product "be returned in saleable condition with the original packaging." Being that this was damaged, that return policy did not apply, and I feel as if Rhonda was attempting to manipulate me into a sale for which no return policy or remediation would exist. Given these circumstances, I had no choice to return the product. Thank you, Rhonda, for your ability to easily deny any accountability, for providing me inaccurate information regarding the Staples return policy, and for delaying a shipment of important medical supplies.

The manager took forever to help me. Then when my order was wrong offered me no solutions to fix my…read moreorder. I went in to try to print another way and she offered no support. Just took my money and offered no service to fix my order.

Came in to ship a package and waited for over 5 minutes for an employee to notice I was waiting,…read morethen made my way toward the back to ask if anyone was working out front just as the store manager came out. Then, the store manager couldn't complete the transaction correctly. I finally left it with misspelled names and an incorrect phone number. At least the ship-to address was correct, so the package will get there. And it was inexpensive compared to USPS.

This store never gets better. They refused to accept a package claiming a symbol on the box was…read more"hazardous". It was a reused soda stream box which never had cartridges shipped in it and was previously transported by ups. The box was being reused to ship Ziply equipment. I asked if I could just cover the symbol with a label since it's not hazardous. They refused and of course they wanted to sell me a new box. Which is the exact grift they did on my last visit here when trying to return items to Amazon. Paid $36 for two boxes! For this item, I went down the road to Staples and they accepted it with no issues and were super friendly. This UPS store GRIFTS- no other store like this one in the NW since they like to claim all UPS stores operate like this. It's only them.

Workers lack basic thinking. No regard for peoples things pushing them into packages like…read moreeverything they touch is worthless.