I've been with guys since they opened as a small teeny, cubbyhole…read more They are always respectful and friendly, supporting COVID safety, and care more about your needs than making a sale-- if a product would meet my needs, they have told me point blank even if it cost them a good sale. Their advice has served me in good stead over the years which I appreciate. I trust them for my computer and technology needs entirely, and am glad to keep my money local and support these good employees.

I had my phone screen replaced at this location less than three weeks ago, and the screen has…read morealready completely failed. I did not drop the phone, expose it to moisture, or misuse it in any way. I simply took it out of my pocket and the display was suddenly unusable--green and black discoloration with severe lines across the screen. For context, the phone was in a protective case and had a screen protector installed at the time. Despite these protections and normal, careful use, the replacement screen still catastrophically failed. A screen replacement should last significantly longer than a few weeks. This kind of failure strongly suggests low-quality parts and/or poor workmanship. I now have a non-functional device after paying for a repair that was supposed to fix the problem, not create a new one. The inconvenience, cost, and time wasted dealing with this issue are unacceptable. I would strongly caution others against using this business if they expect a reliable, durable repair or any reasonable standard of quality control.

I took my laptop to Morgan to be cleaned out a couple months after a soda spill. The laptop made it…read moreout almost perfectly fine, with it's only issue being that it would not turn on unless it was connected to power. After I paid $40 and received my laptop back, it had extensive damage to the screen (see attached pictures). This was not there before I gave it to Morgan. Now my laptop will not even FUNCTION without being connected to power. It automatically shuts off when it is unplugged. When I tried to discuss it with Morgan, he did not apologize or offer compensation/refund of any kind. He also asked for my password when it wasn't needed to clean out the inside of my laptop, so not sure what that was about. Filing a complaint with the better business bureau.

The gentleman who took care of my computer, did a full and thorough cleaning and fixed my…read moreoverworked fan issue. He was kind, efficient and reasonably priced. Since it is an in-home business it feels better to give back to a local professional than a corporation. Definitely will go back.

These guys are a local shop that are more than happy to help with whatever your needs are. I came…read morein with some heavy toothed watercolor paper and needed a print right then and there. Was there for maybe 15-20 minutes after they did some test printing, they didn't even charge me! Granted, it was only Grayscale text but it was 11x14. They seem like a tight knit family that loves what they do. They had excellent customer service and provided top notch production. Thank you, Printcraft! I will return!

Big jobs with huge potential for more big jobs. That's what Printers want. Heck, that's what all…read morebusinesses want. That's why I was worried when I called Printcraft Printing and spoke to Ryan. I'd heard the change in tone from, "we're really glad to called with that big job" to, "we don't know when well be able to get to your small, tiny, microscopic job" in the past. Not so with Ryan at Printcraft Printing. He was glad I called, became engaged (and actually cared) about my project and how important it was to me that it be done right. He made suggestions as to how to make it better. He delivered it ahead of schedule. Of course, I gave it to him late and he still delivered it ahead of schedule. If Printcraft Printing is this great with my small job, just think how fantastic they are with bigger assignments. I will use them again. And again.

The manager took forever to help me. Then when my order was wrong offered me no solutions to fix my…read moreorder. I went in to try to print another way and she offered no support. Just took my money and offered no service to fix my order.

Came in to ship a package and waited for over 5 minutes for an employee to notice I was waiting,…read morethen made my way toward the back to ask if anyone was working out front just as the store manager came out. Then, the store manager couldn't complete the transaction correctly. I finally left it with misspelled names and an incorrect phone number. At least the ship-to address was correct, so the package will get there. And it was inexpensive compared to USPS.

Rude and disrespectful towards me. I went in for simple questions didn't want to help me figure my…read moreproblem with my phone.

I've used these guys for decades. They are knowledgeable, very trustworthy to the point of loosing…read moresales on products that weren't what I needed, and always found them polite. I do know their prices are a bit higher than online, as a reviewer complained. But this is a wider matter of supply chains providing products to larger companies versus locally owned stores. I've seen same thing in other businesses, where a lot of times products might not even be available for a smaller shop with the demand on national volumes of online markets. ​

A bit annoyed. I brought my PC in because it wasn't turning on, stating that I had tested the RAM…read moresticks and GPU, and had tried installing a new PSU but that hadn't worked either. I thought then that the motherboard or the CPU was probably the issue and stated as much when I gave him it. 100 dollars and a week later he calls me saying that he also believes it to be the motherboard or CPU but can't test which specifically since they don't have testbeds for AMD CPU's. This seems absurd to me given AMD is ~30% of commercial CPUs. He then tried to upsell me by asking if I wanted to get a "real" intel CPU/motherboard combo. I feel that I have essentially paid 100 dollars to be told something I already knew.

Brian fixed my iPhone and I appreciate his thoroughness and easy communication. He was flexible…read morewith making appointments and obviously knew how to fix technology

This store never gets better. They refused to accept a package claiming a symbol on the box was…read more"hazardous". It was a reused soda stream box which never had cartridges shipped in it and was previously transported by ups. The box was being reused to ship Ziply equipment. I asked if I could just cover the symbol with a label since it's not hazardous. They refused and of course they wanted to sell me a new box. Which is the exact grift they did on my last visit here when trying to return items to Amazon. Paid $36 for two boxes! For this item, I went down the road to Staples and they accepted it with no issues and were super friendly. This UPS store GRIFTS- no other store like this one in the NW since they like to claim all UPS stores operate like this. It's only them.

Workers lack basic thinking. No regard for peoples things pushing them into packages like…read moreeverything they touch is worthless.

I am very impressed with Trevor and the team at The Computer Chip! They were very professional,…read moreanticipating my needs and fast and friendly. I highly recommend them for any work you need done.

Trevor was very friendly and helpful, got to the problems quickly and timely. Professional…read moreenvironment, reasonably priced. I definitely suggest Chip and company.