Called this place with intentions that they are a honest company. My bathtub was backed up and was leaking. Plumber came to the house told me the price to snake the pipe alone and then told me the price to repair the pop and snake it. When all was said and done he ended up saying that the quote on the snaking and repairing were separate. So I got slammed with high cost. Although hearing my toilet have a leak in it he decided to repair it free of charge so in all honesty I can be thankful for that. All in all I can say that their services are fair therefore my reasoning for 3/5. read more

We scheduled an appointment and no one came. I even waiting for hours and hours after the appointment and there was zero communication. If you can't even do basic communication I doubt you can provide a service effectively. read more

Complete rip-off. They charged my 95 year old mother $919 for an HVAC service call where they installed 2 lbs of R410A refrigerant. They charged $534 for the 1st pound, $256 for the 2nd pound, and $129 for the diagnostic fee. The standard price is typically $90 to $100 per pound, installed. These people don't deserve to be in business! They have their own Complaint Resolution Department--what does that tell you? read more

ARS / Rescue Rooter - Detailed invoice (partial) - Plumbing Near Me - Cleveland, Ohio

Basement plumbing job in January 2025 incomplete and improperly completed to the point that the Euclid Building Inspector advised me to sue them in August 2025! read more

Yesterday we had Xavier technician from your company come in, he was very rude cussing any broke my stairs with your machine. My stairs that I just put in, which you can tell that it's a new work. Anyway my husband got home and the situation was worse than before. Water all over the floor at 6:00 p.m. he called in to get service and never received it. By the time I came home at 7:45 he still had not received a call back and no technician came to the house. I called in 8:30 and 9:00 and spoke to two reps who claimed their in Houston but with escalate the situation by 10:00 still no help no one came to clear the area It's 5:30 the next morning and I still have water coming up out of the drain that your technician supposedly cleared. This is the worst service I ever received from a company from my home. read more

ARS / Rescue Rooter - This is the water we had to clean up after their technician came in and "cleared the drain? We're using towels to try to clean up the water. - Plumbing Near Me - Cleveland, Ohio

I was contacted by this company in response to my request for an estimate through Lowes for an A.O. Smith 500 Professional 50,000 BTU Natural Gas Power Vent hot water heater with a price of $1349.00 on the Lowes website. I was given a time between 8AM and noon that ARS Rescue Rooter would visit and provide me with an installation quote. I received a call at 11AM stating that they couldn't arrive, and instead, if I could take and text him photos of the existing tank from various angles, including a close up of a tape measure showing the dimensions of the tank. In other words, they asked me to do their job for them to save them the trip. I did, and they quoted $3,651.25 for labor and materials for a different 67,000 BTU tank that I didn't request. The ARS Rescue Rooter rep, by text, informed me that the AO Smith tank that I selected was not compatible with my existing tank as the reason for upselling me. Home Depot provided a similar 50,000 BTU tank with an in store price of $1,349.00 for a Rheem installed for $2,487 using a contractor named APPC Plumbing, which coincidentally, I've used before and was pleased with prior service. ARS Rescrue Rooter made it more difficult and expensive to do business with them and Lowes, so I opted for Home Depot and APPC Plumbing and saved over $1,000. read more

Our water heater stopped working on Christmas Eve so I called Lowe's to find out about installation. Lowe's took my info and said the folks who handle the installation would call me back, most likely in a day or two after Christmas. Sounded reasonable to me. Less than five minutes later, Mario from ARS / Rescue Rooter Cleveland called me. He told me that he could have someone at my house that day between 12pm-3pm for an estimate. I was extremely surprised they had someone available on Christmas Eve but I had a 3.5 hour drive to family for Christmas ahead of me and I had planned to leave earlier. After consulting with my partner, we decided that we could leave later so that ARS could come and give us an estimate. After accepting the time with Mario, I got an email that said the window of time was 12pm-4pm (instead of the 12pm-3pm he told me on the phone). When 4pm rolled around, we left. No one came. No once called. And we left hours later than we had planned to and had less time with our family on Christmas with nothing to show for it. They called twice two days later leaving messages asking if we we still looking for someone to do the install. I will not be calling them back. I reached out to other contractors and found one. We will be paying a different contractor $750 to do the install. read more

called for main drain cleaning. Got on schedule for that day 10-2, they never showed up!! Called multiple times, and was told they will call well they never did. I know they had the right number because it was repeated back to me each time. So by 7pm I was told they will have to put me on schedule the next day. 8am-noon.. Still never showed up called 3 more times, no return call. They said they tried to call, the same number I gave them. I even told them if the call is not coming through forsome reason just come out I will 100% be here, well they never showed up!!!! will not call them again read more

They sent three different crew to open the drain. They ignored our request to snake from the basement toilet. The first crew could not get through a root ball under the basement. The second crew used water blasting and still did get it done. They sent a third person which snaked the drain. We paid nearly $1000.00 and they refused to guarantee their work. We are getting the same problem. STAY AWAY FROM ARS/ RESCUE ROOTER CLEVELAND, 4505 Industrial Pkwy, Cleveland, OH 44135. read more

Not a good company. the people came unprepared with the work they supposed to do. they have to go back to their office and get the equipment and still ended up charging me the time they spent getting equipment. they couldn't fix the issue at all. surprisingly, didn't even knew how to use a simple portable water pump. what a joke.. and they said they will do camera but did not do it and still charged me the fee for the camera. read more

They came out twice, charged me several hundred dollars and I STILL have issues! They told me that I was entitled to a free camera scope, but NEVER followed up and did it! read more

Ralph Cruz is beyond amazing! Skilled, so nice and extremely fair pricing. I cannot recommend enough!

I am very happy with the service from Ars who came out on a call by responding within the hour and had everything fixed at a reasonable rate. read more

These folks were professional, prompt, answered questions and cleaned up after themselves. As a disabled person these actions were greatly appreciated. They fixed things right the first time and now a days that is rare. read more

definitely not a 5 star service. did the work, cleaned my drain, but $300+ for 5 minute's work? I don't think you can call that honest. the worst part is they said I can get a camera service but nobody contacted me in 5 days, and I called, they said the camera will call me back that day, no, its a lie. I am still waiting and the T is uncovered with dirt scattered around in my yard, and rain... its worth a try if you have no better choice, but not a good choice for my experience. read more

We called this company to do a major job and Dan was with us - I'm not kidding you for over 15 hours! I have nothing but the best to say about him and the way he handled the work. He was the most professional and sincere person I have met in Cleveland - and we all enjoyed talking to him. If I ever have a problem, I will not hesitate to call him again. And my parents feel the same, which is unusual, thanks so much Dan :) read more

Despite leaving a private message with my contact information, I have yet to receive a phone call. Although to be honest I did not expect one. read more

i called ARS during the last major cold weather with the thoughts that my sump pump discharge under my deck was frozen and my sump pump was not emptying. when they arrived, i was given an estimate for $230 for "an hour of snaking". the plumber immediately brought in the discharge pipe which was frozen solid and claimed they were unable to snake anything that was frozen. he then replaced the discharge pipe under the deck (took about 15 minutes) and charged me the $230 even though the snake never left the truck. nevertheless, i paid him what he said was due and assumed my pump was back to normal until the weather warmed up and i could use the old discharge pipe. during the next 2 days, my pump came on and off every 10 seconds or so and water was pouring in the pit. i looked under my deck and the plumber had only put on a 4ft replacement pipe so all the water was running from the pipe right back into the house. i immediately called and they sent out the same plumber that day. when i explained the problem and showed him the standing water under my deck, he ran a 16ft discharge into my yard which solved the problem. i figured everything was ok until he told me his boss was going to be generous and only charge me $150 for the second visit. i absolutely refused to pay this as the second visit was only because they put on a short pipe for the first visit. i asked to speak to the boss and was not able to. unbelieveable! i will never do business with this company again. read more