Techs very knowledgeable and thorough pest control treatment of our home. Found a couple areas they…read moretook special treatment.

If there's one thing Middle Georgia has taught me, it's that the bugs here are relentless…read moreespecially spiders (my absolute nightmare). When we bought our home, the builder included a one-year termite warranty with Northwest Exterminating, which we extended and added pest control to. Customer service has been excellent. Our service associate is professional, reliable, and very thorough. I also appreciate that they use pet and family friendly treatments since we have a dog. That said... I'm not convinced the pest control is working. In my previous home which I battled with spiders. Once I hired a pest control company, they didn't completely disappear but when I saw them they were not alive. With Northwest, even after treatments, I'm still seeing more activity than expected. I keep bug spray in multiple rooms, which shouldn't feel necessary. The only thing that seems consistently effective are the sticky traps, they definitely catch bugs. I understand some environments have more pests than others, but I'd expect to at least see some results after treatment. Right now, it's hard to tell if the service isn't as effective or if these Middle Georgia spiders are just built different. We're sticking with them for now and hoping next season brings fewer uninvited guests.

Their techs are super sweet and friendly. The office staff is a completely different story and they…read moreare why I canceled my service in addition to us still seeing problems with ants and such. There are lots of stray animals and we found 2 dead mice in the backyard. They sent Mr James out (I think that was his name) and I was sold just by the way he spoke to me. He didn't try to get me by scaring me into business. He assured me there wasn't activity inside and what we could do just in case. When the tech came he did the same and I loved it! A week later there was one a LOT closer, so of course I freaked. In addition, there were still ants all over the porch, in doorways, and a few in the bedrooms. I called the tech, who was super helpful to get me scheduled who then got me to office staff. She was rude, kept cutting me off and I tried brushing it off thinking maybe she had a hard day. Well, 3 weeks later I tried to call back for ants, and because of her attitude when trying to reschedule service, I just canceled altogether. I'm not going to allow anyone to make me feel like I'm an inconvenience to be a paying customer especially when what I'm requesting is within my contract.

Great Service. Great Staff. The guy who came out was very knowledgeable and friendly. This company…read moreis the only one we use for our extermination needs.Thanks for taking care of us. Betts family.

Today Ernest came for our scheduled service. He was a wonderful young man who was professional,…read moreknowledgeable and personable. Ernest, thank you for a great experience. Thank you also for being so patient while our dog was moved to allow access to our home and back yard.

#Orkin I am really trying to be patient with this company but I'm finding it increasingly more…read moredifficult each time I try to get answers and I'm ignored. Well over a year ago we called Orkin to address an issue we had. IMMEDIATELY upon arrival we we sold a $1500+ plan to treat what we were told was termites. Putting our trust in this company, we moved forward and paid for the $1500 treatment. The treatment required several revisits before the job was complete. Not long afterwards we were notified that in order to continue to be protected we would be required to pay an additional $250+ for yearly inspections, which we reluctantly did. VERY SOON AFTER we paid for yearly inspections we began to notice the VERY SAME activity in the VERY SAME spot that was initially said to have had termites. We called #Orkin and asked for a followup inspection. It took a few days but a technician was dispatched. He did not have any answers other than saying he needed a sample of the bugs, which appear to be beetles, the SAME bugs that were present at the onset. He advised us that the bugs would be sent to the lab and treatment would be determined from there. Well ... three weeks later and after not hearing anything back we called again. The SAME technician was dispatched and he said and did the EXACT SAME THING. He took samples of the bugs and AGAIN advised us that the bugs would be sent to the lab and treatment would be determined from there. Three MORE weeks go by and we call AGAIN, this time a supervisor was dispatched and guess what??? He advised us that the bugs would be sent to the lab and treatment would be determined from there. In addition he says that the bugs appear to be beetles and this will require a completely different treatment. I'm pretty confident that they sold us a termite treatment that we never needed and now they have left us to our own devices as we have yet to hear about the samples taken by the supervisor over two weeks ago. I've been doing some research on this company and I'm becoming more alarmed about what I'm seeing. I would NEVER RECOMMEND #ORKIN.

The people at Active are very consistent in doing the work they promised they would do. If we see a…read moreproblem and need additional service they always come out and take care of the situation at no additional cost to us.

This branch has been recently revamped, and the professionalism exudes from the leadership down to…read morethe technicians. The staff seem to be quite knowledgeable in their fields and the prices cannot be beat for the services provided. Thanks guys!

This is a one man shop who drives a beat up truck and weaves in and out of traffic cutting people…read moreoff. If you call to report an employee driving erratically, you get him and he cusses you out. not a professional at all.

Bucks Quality Termite & Pest Control Company provides an awesome service,…read more with professionalism and accuracy. They provide Quality service with affordable prices. Pricing that was literally hundreds less then local competitors. Jim, thank you for providing me with Peace of Mind !!!

This company as a whole is great. Joe is the BOMB, extremely professional and knowledgeable. The…read moremanager was also great. My only problem was with Kim (the front desk lady) She was extremely rude. This is a 5-star company with a lackluster receptionist.

Worst customer service ever. Never returned my calls, never returned my text messages, and after a…read moremonth they decided not to do the job they originally committed to. My advice - choose a different pest control company and save yourself the stress and anxiety.

I recently added a review on the company that was high lighting the negative. The Regional Manager…read moreOmar and I had a heart to heart conversation on how we can make our business, client relationship work. I expressed my concerns and he listened, he informed me to speak directly to him and he made sure he communicated every step of the way with me. The technicians he sent out were very courteous, and they completed their work efficiently. Omar has been extremely helpful and friendly to us especially during this grieving period for my family with the loss of my dad. I would definitely recommend this company to others. The company was going through some unexpected employment issues that hindered the company from keeping scheduled visits, now the techs they have are very good.