So glad I found Matt. He is the guy to call for all appliances. Very knowledgeable, very experienced on all brands. Brought all the tool needed to de-ice my Samsung freezer in no time at all. Problem was fixed and happier for it. He even has tons of parts in his van, so I went ahead and let him change out a bad switch for my Whirlpool oven! As reviewed, he's very responsible with scheduling and letting you know exactly when he will arrive. I've got his number saved for any future appliance issues. Overall great family man you can trust. read more

He skipped lunch to help me out. Came immediately and charged $40 less than the other guy just for showing up. Saved me from a trip to the laundry mat and hours of my time. Didn't have to wait three days for servie. If I could give him more stars I would. Very efficient. Knowledgeable and just an all-out nice guy. read more

To make this concise and to the point I will list the major factors influencing my review. 1. He communicated well regarding the date and time he would arrive. 2. He actually arrived when he said he would. 3. He clearly explained the problem with my washing machine and even pointed out the item needing repair. 4. He completed the work and his price was reasonable. In addition he provided straight forward answers to my questions about appliances I may purchase in the future. I asked about the brands he has found to be the most reliable. He recommended that I avoid appliances with extraneous features as they are more likely to encounter mechanical issues. He also provided insights into well known brands whose quality has gone down in recent years. I am very satisfied and will call Arrow for future appliance repair issues. Cindy read more

Our refrigerator had an issue--not major, but one we felt should be resolved sooner or later before it became a bigger issue. It was well past any sort of warranty coverage and when we called any "licensed" Fridgidaire repair people or Sears-style companies, the fee to come out and even look at it was extraordinarily high. We found Arrow, called, and got a far more reasonable quote on coming out. We were able to book him that week, a day or two later he was out based on our schedule's availability, and he clearly diagnosed the issue. He explained what was going on and how it had likely happened, described what he needed to do to fix it before doing so, and had the entire issue resolved in less than an hour. Total cost was cheaper than any of the quotes we got from other companies just to come out--and they were all closer to our home than it looks like his is based on his business address! Payment was easy and prompt, Matt (owner/operator) was friendly and efficient. If any of my other appliances go on the fritz or have an issue, he'll be the first one I call. read more

Arrow is AMAZING!!!! We are so blessed to have found Arrow!!! This is the most honest and thorough company. Matt is amazing! He repaired my dryer, repaired my refrigerator, yes everything started breaking one after the other, he explained the oven was more expensive to repair than replace and even helped me by suggesting a better brand and it's what I purchased. He never overcharged me and his pricing was more than fair! If you need an appliance repair, Arrow is who you need to call! Thank you Arrow!!! read more

Matt answered my call after hours and was able to schedule me the very next day! He had the original equipment (OE) parts in his truck, not Amazon/after market parts! Working for an automotive repair shop has taught me the importance of OE parts and the fact that he uses only that means everything! He was able to fix it right there! Arrow Appliance is my new "go to" for appliance repair!! read more

Arrow listened to my needs and concerns and was at my house promptly to take care of my appliances I have three different types of refrigerators and he quickly moved through and fixed each one. He is an expert in his field! read more