Unprofessional in every way. The driver, Michael, was hired for car service to pick me up at airport. It was conveyed to him several times, I want him to assist with bags. I already had a few bags/Carry-on', also my eight year old son, and two puppies with me. Turns out, Michael the "chauffeur" had to be told to get my bags three different times on the belt. He acted like he didn't hear or didn't understand. He actually pretended one of my suitcases was too heavy and attempted to pick it off belt but then stops and it goes to me and my son to grab. My son was then taking bags off and I was furious and said, aren't you supposed to be getting my bags? He then was like oh..I didn't know those were yours, I said well there are only 4 left and my name is on all of them, and you have my name. Before I even got my bags, when first arriving to airport, I asked Michael if he can stand near my carry-ons while waiting for bags to come on belt. I was going to take the pups to relieve themselves with my son outside on the grass. Anyway, he didn't respond and walked away. I ended up carrying everything outside with me because this guy who was waiting anyway, couldn't stand with my things. When coming back in, the dogs leashes became tangled up and Chrissy fell over the carry-ons. Most people were nice and tried to help gather things and others just laughed. I look to the side and there I see the driver, Michael. He's leaning against the wall, watching the whole spectacle develop while he chews his fingernails and not once try and help. I've never seen such a poor excuse for a man or a human. Finally, he has the bags all together and puts them in trunk, and we settle in for our hour drive back. He didn't say a word to us and I definitely had nothing to say to him... I was not going to engage in argument while he's driving my son. Finally, after the long, silent ride, he drops us at our house and begrudgingly takes out my bags. Isn't this what a driver does? This is exactly why I detest having tip already included.
Once he left, I called the owner and couldn't believe the owners response. It won't surprise me in the least if their business fails after seeing how this was all handled. The owner never apologized. She was questioning every word I said. She kept saying things like, well that doesn't sound like Michael. He's one of our best drivers. No one has ever complained before. She then tells me that this all started because the person who booked apt was rude to her on the phone. She said that he had an attitude about her getting the name misspelled 4 different times, plus not being more compassionate because she was driving in snow...even though she answered her phone. Apparently, that was her reason for the lousy service. Imagine taking a reservation and purposely being spiteful because you didn't like a tone of voice?
One last note... we had an old car and the inside was dirty. no opening doors or helping anyone out of car. This dingdong should try a new career and the owner belongs somewhere with padded walls. Completely ludicrous. Instead of apologizing, she wanted to argue and yell. I did not engage and hung up.
Spend a little more if you want to arrive n TRUE
STYLE...run very far from these jokers. This proves, you get what you pay for.
Do not ever use Arrive N Style.
*For added confirmation, read my fb review. They responded and posted video footage from airport. They thought they were saving face but only solidifying how poor the company owners truly are in this matter. They don't have any of my grievances straight and the video shows the driver standing to the side watching my young son and I load at bag belt. read more
