Would not recommend this business when it comes to your safety with the drivers they have on staff…read more It was very untasteful to witness this vehicle hug the back of another cars bumper at a high rate of speed.. the one to the left of it to be exact. Had there been people in that vehicle they would have all been in danger with that person behind the wheel. Do better, you're literally driving a huge billboard!

On 10/19/2024, we flew from Aruba to Charlotte on American Airlines. Our plane arrived late and we…read moremissed our connection to MDT where we were going to get a ride home with Unique. In Charlotte we messaged Unique, and without missing a beat, Tracy helped us navigate all of the changes. She arranged for a clean comfortable car to meet us for a rescheduled connection in Philadelphia. Seamless. Incredibly kind, professional team. So very thankful for the best possible outcome after a very long day. 10/10 highly recommended.

Unfortunately, our experience with Premier Limousine was disappointing…read more I originally contacted them about transportation for a group cruise and initially estimated 12 passengers. Before making the reservation, I specifically updated them that our group had grown to 18 people and asked for additional information regarding their 23-passenger minibus. Based on the information provided, we discussed the price with our entire group, everyone agreed, and we moved forward with the online booking and paid a deposit. After the reservation was made, we were contacted and advised that although the minibus seats 23 passengers, it has very limited luggage storage and no underbelly storage. We were told that with 18 passengers, we should limit everyone to one suitcase each and that additional luggage could create a problem. We later asked specifically about carry-on bags, backpacks, garment bags, etc. and were then told that carry-on-sized suitcases would not fit in the overhead storage and that suitcases could not be kept in the passenger compartment due to safety regulations. At that point, the alternative presented to us was upgrading to a small motorcoach, which increased our round-trip cost from $2,433.60 to $3,384. My issue is not that there are luggage limitations on a minibus. I completely understand that different vehicles have different storage capacities and that safety requirements need to be followed. My disappointment is that this information was not communicated before we booked. We had already specifically disclosed that we had 18 passengers traveling to a cruise and had asked about the minibus before making the reservation. Luggage is obviously a significant consideration for 18 people traveling on a cruise, and knowing these limitations beforehand would have absolutely affected our decision. To their credit, they did bring the issue to our attention before the trip and confirmed that they would provide a full refund of our deposit if we chose to cancel. After discussing it with our group, that is ultimately what we decided to do because we did not want to risk luggage not fitting on the morning of our cruise. I appreciate that they notified us well in advance and agreed to refund our deposit, but the entire situation could have been avoided with more thorough communication before the booking was made. When someone specifically provides a passenger count and asks questions about a vehicle before committing to a reservation, important limitations like luggage capacity should be clearly explained at that time. Unfortunately, the experience left us disappointed and looking elsewhere for our transportation.

Premier 1 Limo Service is our go-to car service when we take international flights…read more Trip to Washington Dulles International Airport: Tom, our driver, was excellent and personable. He also accommodated our overpacked luggage. Trip from Washington Dulles International Airport: Ruby was our pleasant, personable, and outstanding driver. My husband and I were starving after our long flights from Rotterdam to Dublin and then to Dulles International. Ruby kindly took us to Gettysburg Royal Farms to try their world-famous chicken before returning to Harrisburg. We also appreciated the cold water for our ride to and from the airport.

We used them for a back and forth to Phila airport. First driver was Chris, one of the owners…read more Bethe was the second driver. They both arrived in like-new vehicles. Clean and comfortable. Both professionally dressed drivers were on time, handled luggage without being asked, and offered water. Probably the best two limo drivers we have had. Safe and patient driving, no calls or texts. In spite of not rushing, we arrived at both destinations sooner than I expected. We think their pricing is fair and competitive; arrangements were handled very smoothly.

Our professionally dressed driver arrived early in a spotless black Lincoln SUV. Very friendly but…read morenot excessively chatty man drove with safety first and avoided answering his phone. He handled the luggage in and out, and offered bottled water. As good a car service as we have used, and better than most.

We have several transport options in Central PA. Star Express is one of the best. They are…read moreprofessional...have impeccable vehicles...on time & reasonably priced.

Our experience with Star Limo was ok. The company was hired to drive us to State College and back…read more On the way home there were maintenance issues with car. We had to pull over to check on the vehicle and for the drive to make a call to the owner who informed him to keep on driving and he could not come pick us up. Thankfully we made it back (the car was jerking and could not exceed a certain speed). After the ride we were still charged the additional hour and a half (although we were traveling well under the speed limit due to the car's issues. When called they offered to credit us $30. Please make sure you read the fine print carefully and ask how old the vehicles are (ours was old). For the price, it should be better service. I would not suggest using them, I would choose an alternate company in the area.

We have used Vital Express Limo three times now. Each time, we had a very good experience. The cars…read moreare clean. Drivers have been on time or early. In fact, the most recent trip involved a 3:30 am pickup. We were very grateful that this service was available at such an early hour. The drivers are mindful of the tine frame needed to get to the airport and drive relatively quickly. What I especially appreciate is how smoothly the drivers have gotten us there. They are courteous, pleasant, and very professional. We recommend Vital Express Limo to anyone who would enjoy a smooth ride, professional and courteous service in a luxurious setting.

Good reliable on time service…read more Clean vehicle. Professional driver.

I needed to coordinate a ride for my elderly mother to go to a medical appointment, from Montgomery…read moreCounty to Philadelphia. The ride was easy to book online but if you need to change the reservation, you have to call a number and it's a guy picking up who doesn't answer the phone with the name of the company or anything, and he's also very abrupt. The driver was 15 minutes late picking up my mom - no notification - which made her frantic with anxiety and I had to stop her from driving herself. Pluses were that he was apparently a good driver and they made it in time but still: unnecessary agita in terms of booking and the lack of communication about being delayed.

Booked for a local concert at the met, and also for a concert in Brooklyn…read more Will book again. On time. Excellent driver.

Ryan is punctual, professional and provides great customer service. Definitely our "go to" limo…read moreservice.

Ryan is an excellent driver and he made our trip a pleasant and enjoyable experience. The stretch…read morelimo was great!

If I could give this supposed company no stars I would. I used them in 2018 when doing a lot of…read moretraveling for work at first it was okay and reliable, although I never believed the car quality/type they advertised to be correct. They were never the newest cars advertised, but they were clean, correct, and on time with respectable drivers. John then sold me an unlimited package for the year for as many trips as I and immediate family members needed to and from the airport, and of course I would need to pay up front. I was traveling at least every other weekend so the option seemed very appropriate to me considering the cost of one ride. The first few rides worked out great and then it started going south. I got picked up one day by a driver with a beat up, dirty clunker that talked a lot of smack about John and the company, and he also had his elderly lady friend in the passenger seat. If it wasn't for fear of being late for my flight i needed to take for my job, I would have told him to get bent and found another ride. I reported it to John and never saw him again. Next I started getting picked up by another guy he subcontracted out. This guy nearly made me late for a flight because he was more worried about his personal phone calls on one occasion. On a second occasion he was so late getting to my house that I left and drove on my own down to BWI and nearly missed my flight again trying to get my car parked. Fast forward to another occasion where I came home on a late flight, landing after midnight, and turn on my phone to a text message that the driver was involved in an accident and hit a deer and John would reimburse me for a taxi for me to come home. I was not happy. No taxis were available and I had to book another car service at 1am and get charged extra fees for getting a driver out of bed. John refused to pay for the ride because it was another car service and not a taxi. The final straw was a ride I had scheduled for my mom and I (remember the immediate family member part). We were flying out together but coming back separately so having the ride package would have worked out. Our driver never showed up and John stopped answering his phone. It cost us extra time, money, and anxiety to remedy due to John. John Arace stopped returning any phone calls or messages. I tried to turn him in and get some of my money back. All I have learned is what a scammer he is. It's a shame so many of us received the same run around story and had our money stolen by this criminal for services he never provided.

John Arace is a Fraud! Do not trust this man. I paid for 2 nights worth of service in advance as…read moreThat was required. They never showed up and make all the excuses in the world as to why they cannot pay up. This man lies all over the place. He tried playing the " I have lost my family, my business, and due to health issues, I cannot even get a new job". This man is in need of a jail cell. Robbing people of their money. do not trust them. He cannot even return a phone call.