Unfortunately, my experience at Arouse Health was extremely disappointing and resulted in a serious health issue. I joined the gym with the expectation of a clean and hygienic environment.
The cleanliness standards at Arouse Health were shockingly inadequate. The gym facilities were consistently dirty, with equipment that appeared to be rarely cleaned or maintained (Lysol containers filled with trash. Empty Sanitizer bottles, Dirty Women personal items all week in same trash bin). I witnessed sweat and grime on machines and surfaces, never wiped after for hours. The lack of proper sanitization practices was evident. This is completely unacceptable, as a gym should prioritize the health and safety of its members.
To make matters worse, the gym management displayed a COMPLETE lack of responsibility and professionalism. Instead the owner told me my "tone would change after the doctors". Blocked me QUICKLY as to avoid all responsibility. From removing any form of video or imaging evidence I already had saved. 4 doctors as of today have seen it. Lab results shown. proof of Culture Labs, ER VISIT, and the infection area exactly where i laid on the bench... attempts to address my health concerns and notify them about the MRSA AND Staph infection, they ignored my messages and blocked me on all communication channels. The owner Eddie Palmer instead had his friends Rush Write Reviews within hours of mine. He gave my personal number to be harassed and yet is hiding from me. Denial and guilty behavior. I later learned another client had MRSA and he never let others know or took precaution. This level of disregard for customer well-being is not only dangerous, but unacceptable when you've spent thousands a month for YEARS as a client. I was 6+ yrs and he did this to me. read more