These people are a joke. I had my leg amputated and when I was released from the hospital on a…read moreFriday they had ordered painkillers to be delivered. I didn't get the painkillers until the following Wednesday. I don't know if you ever had a body part amputated but it hurts, it comes with a lot of pain. These people don't care. I had to suffer with pain for Y days.

My oncology team referred me to Northern after a mail order specialty drug house owned by a health…read moreinsurer failed to ship a needed drug for three weeks. So glad I was referred to Northern Pharmacy. I have the option to have the med delivered or simply drive down for pick up. I went to the Northway Theater there when I was young. Most importantly? Customer service. Two members of the Rx team are quick to call regarding refills! In other words, no Robo calls. And, the pharmacists are willing to discuss matters face to face. In this gilded age of impersonal service, Northern is a jewel. Bottom line? Independent druggists are popping up everywhere and they're competitive with the big guys. To that end, Northern Pharmacy is worth every consideration.

When they delivered O2 products to our home in December 2021, I intercepted the delivery as they…read morewere parking in our driveway. When the driver opened the door, he had a tablet set up in the middle of the dashboard above the steering wheel live-streaming an NFL game. I just can't believe they let this person operate one of their vehicles. They must be desperate. Now that we are no longer in need of the equipment, we have called numerous times in an attempt to have it picked up. They refuse to do so, but continue to bill my credit card on a monthly basis for the product/service. THAT IS FRAUD, plain and simple. Perhaps the worst company I've ever dealt with. DO NOT trust these people with your medial care.

Management is a joke how this company is run. The lack of respect and professionalism is appalling…read more What kind of medical company lets their patient, an 82 year old man dependent on 4 liters of oxygen, wait 14 hours to deliver him a replacement Home Unit Oxygen Machine? I spoke with 4 different representatives of Roberts Home Medical Equipment yesterday throughout the day beginning at 10:00 am - 8:30 pm. Everyone of them told me the same thing, that they were sending an email to dispatch and I should hear back from them shortly. During the 3rd call at 4:30pm the representative told me that  dispatch informed them the driver should be arriving in one hour. By 8:30 pm we still haven't heard from the driver. I call once again, fumingly mad ass hell. I am normally a very  patience and calm person. For me to swear and become this upset is out of character. I explained to the after hours representative that my father has been using the portable oxygen tanks all day and those have been running out. Clearly he wouldn't have enough to make it through the night. I informed them that if something medically wrong  happened to my father due to the negligence of their work ethic I would be placing the blame on them.   After waiting for another 2 1/2 hours we receive a phone call from the driver saying they will be arriving at midnight with the delivery. I understand that inconveniences happen in life, but if your running a professional medical company and can't have the simplicity to perform the task of responsibility to the fullest then find another profession and close your business doors. This was a really shitty experience. Companies like this should be called out!

I can't get a hold of this business. I installed a chair lift at my mother's home several years ago…read moreand it needs to be repaired. Every time I call the phone number it goes to a fax tone. I sent an email to the company almost a week ago and I have heard nothing back from them. This isn't any way to run a business when you can't call them and you don't get an email response. I'm almost wondering if they are no longer in business. This is garbage and crappy and I would never, ever use a business that can't even respond to an email much less set up their phone number for a phone call to be received.

If I could give them zero stars I would. They ordered a part for me almost 2 weeks ago and I have…read morebeen trying to get in touch with them, they do not answer the phone nor do they return calls. This company is TERRIBLE

I dropped in here the other day in search of individually packaged large surgical dressing pads…read more It's been very difficult for me to find and I didn't want to order them from Amazon, as there is a risk of the pads not being sterile. I am currently recovering from surgery so getting around is a bit difficult right now. This pharmacy is conveniently located on the first floor of the Johns Hopkins medical facility in White Marsh. In addition to having medical prescriptions and assistive devices, they also have a decent assortment of snacks and beverages. While they staff couldn't help me with what I needed, they still gave me their undivided attention and provided excellent customer service!

I love this pharmacy! Underneath the doctors office,down the hall from x-rays and radiology, this…read morepharmacy carries a little bit of everything HBC. With sick little ones it's nice to be able to go to one place and get everything you need, wish more places were like here. Though they're closed on the weekends. the customer service,friendly atmosphere and small town home feeling welcome are worth the wait for two days for my family's meds

Every time I come in for my prescriptions most of the employees are very kind! The ladies that work…read morethe registers at the front of the store and in the liquor department are very nice!

Drug City has been on our list for a while now but without the Key Bridge, getting there is a…read morelittle tougher. We came for the liquor store, but stayed for lunch at their soda fountain/lunch counter in the back of the store. They have a good selection of whiskey with very good prices. There was minimal price markup between Drug City and if we were to buy direct from a NYC distillery we really like. I really enjoyed my chicken dumpling daily soup special at the soda fountain, but the star of the show was my chocolate peanut butter milkshake. The food in there is simple lunch fare but you cannot beat the prices. they have a long list of seasonings you can add to your potato chips that I want to come back and try more of. Note that purchases from anywhere in the store (not just the liquor section) count towards their rewards program.

Excellent customer service and support with my supply needs. Very knowledgeable about my supplies…read moreand they deliver!

Denied my medicare benefit of mastectomy bras for me after a letter from JHH oncology layibng out…read morethe facts

I was referred by Kaiser as they only have 2 places in Maryland for patients to get *mastectomy…read moreproducts*. I'd like to say I got my prothesis here and I was happy with the size and styling. They only had 2 different bras to order in my size. It came and I guess I forgot what it has looked like 6 weeks ago. The bra was one of these bras that looks like it is from the 1960s. It has a seam across the breast. To me this looks like a bra that they would give to a prisoner, not what someone who is not incareratted would like. It is ugly, adequate (most likely) and probably cheap. But the bras they had there were not the kind of bras that mastectomy patients want. I am sending the bra back, I didn't even try it on as I didn't like the styling. My other bra that I ordered was on backorder for the last 7 weeks, so I have not seen that. I also wanted to mention that his is mostly a mail order place, so they don't have much in stock. And the location of this store was down about 20 stairs with no disability access. And since I was coming after months of chemo, I still had fatigue caused by the chemo, It was pretty hard to get up the steps. There is no elevator. Not good for a company that services people who may be disabled.

The gentleman who helped us was patient and kind and explained everything. The prices were fair…read moreand they had a "showroom" that held many options to be able to check out possibilities. His belief is simple: we don't work with healthy people, we work with the sick and hurt and older people and we need to accommodate them. Opened 7 days a week and easy to get to. Purchased a transport wheelchair that had to be light enough for my mother to be able to put it in the car. Absolutely got it right!

I was very satisfied with my experience renting a mobility scooter from JK Medical Supplies. I…read morerecommend them if you are looking for such a rental in the extended D.C. area. I rented mine directly from the shop on Edsall Rd., but if you plan ahead, they will deliver the scooter to you and they offer a 24/7 service to help with issues that arise. I did not have any issues, so I cannot directly confirm how that works. My family decided at the last minute that one of our adults would be better off with a mobility scooter because her health issues make any walking tour a strain. The first place I called did not answer and wanted me to leave a message. I didn't have time to wait around for a callback, so I kept trying. I feel so lucky that the second call I made was to JK Medical Supplies! They were so helpful and so nice and knowledgeable. They even gave us ideas about activities in the area that we could do. The scooter they rented to us is a Vive 3-wheel. They made sure that it was the right size for our needs and gave us a demo of how to operate and transport the scooter. The scooter was in excellent condition and it worked well for us. In addition to concrete scootering, we took it on a day hike trail in the Shenandoah Valley. We checked with the visitor center for scooter-friendly hikes. The trails there are smooth enough, but we had to turn around when we got to the uneven rocky area with the obvious horse (ahem) trail. As far as the scooter itself, I would say the 3-wheel is excellent for touring in D.C. and flat, civilized areas, but if you want more adventure with the rocks and the horses, you'll definitely want to ask them for a more rugged 4-wheel with higher clearance and more lateral stability. I spent some time talking to them about their business and they claim that they are often called by a hotel concierge to remedy a delivery issue from less reliable rental companies (I thought about that company that didn't even answer the phone). They sound very dedicated to customer service. I did not need anything above and beyond, like middle-of-the-night service or delivery, but I did see firsthand how customer-friendly they are. It is very hard to find good customer service, but JK Medical shines in that regard. They also claim to personally research each product the sell/rent. They have a lot more than scooters. Our family member had a big smile on her face and laughed at being able to leave the rest of us in the dust, for once. It was a big contrast to what we usually deal with: a grumpy, droopy, sad face. Thank you JK Medical for making our visit to Virginia and D.C. a lot less strenuous and a lot more fun for our family!