My friend and I had an amazingly special time here creating our own perfumes in this lovely shop…read morewhere they are curating your own scents! They take down information on your preferred scents - things you like, don't like (ie floral, tropical, woodsy, spicy etc) and will come up with "mystery" ingredients for you to smell. What's amazing is when you discover things that you didn't think you liked blending so well with new ingredients (a surprise for me was pink peppercorn and blueberry!). Interestingly you learn whether your skin is absorptive basal or acidic as certain ingredients will smell differently on your skin once applied. They suggest you also dab versus rub into your skin and also go outside to see if the scent changes in the air a few minutes in. I found that my skin was absorptive which actually impacted the amounts of ingredients that they put in my unique scent. Also they will keep your formula on file so if you want to reorder or even get a lotion or a candle, you can contact them directly. This was a blast of an afternoon and I loved it! Would definitely do this again!

I cannot say enough good things about this cute store! My partner and I were drawn by the front…read moredisplay, so we walked in not knowing how amazing this place would be. Kleanspa is also here and my guy and I both got custom scents made, which we were both so proud of. Karen, who made our scents, is incredibly knowledgeable on mixing fragrances, she was great! We were blown away at how kind and amazing Jennifer and Karen were. They became our friends before we left. If you are looking for a place to shop for gifts, this is the place. It's an absolute gem!!

Best natural fragrances, different sizes, no horrible additives that make…read more you sneeze!!!!

I was taken to KLEAN Spa in Burbank as a surprise and it ended up being one of the best surprises…read moreever. I got to create my own custom perfume and the scent I made is absolutely heavenly. It's honestly one of my favorite fragrances now. The shop is so cute and relaxing, and the woman who helped us was incredibly kind and welcoming. She truly made us feel like we were her friends, not just customers. I cannot wait to go back and do it all over again. Highly recommend.

I came here about an hour before closing with my friend to browse the makeup selection. We ended up…read morefinding a couple of products we liked and spent over $100. Two of the girls working there were incredibly helpful, friendly, and made our shopping experience enjoyable. Unfortunately, our experience was overshadowed by another employee who seemed irritated that we were still shopping close to closing time. She had a very unfriendly attitude and made us feel rushed instead of welcomed. It could have been a 5-star experience, but her behavior really left a bad impression. Too bad I didn't get her name, but management will probably know who I'm referring to because her attitude definitely stands out. I hope this is addressed, because the rest of the staff was wonderful.

I live in sants monica and visited my car dealership in Burbank. Found this Sephora location in the…read moresame shopping center as Ulta- score! This location has everything, including the Rhode skincare by Hailey Bibe (my go-to Sephora location in the Culver City mall does not carry it. The salespeople are great here, especially Govani and Alexis, who checked me out herself instead of letting me stand in the long line! Thank you Alexis ! Here is my Sephora haul purchased here on Feb 21, 2026, at the BURBANK EMPIRE CENTER: Nars: afterglow liquid blush (not primed enough, may return it), and the Laguna powder bronzer Makeup Forever: Lip liners in shades of wherever walnut, daring candy, dramatic plum, sassy Rhubarb. Also, i purchased the Too Faced mascara (better than sex mascara), 2 travel-sized perfumes: The 7 Virtues Buttercream Haze, and the Klian Paris Love, Don't be shy. Also decided to buy and try the Patrick Ta Dual-ended blush brush, and lastly the Huas Labs liquid eyeliner.

Good price many different opinions check it out. Xxxxxxxxxxxxxxxxx Excellent selective service.read more

I found D'or Perfumes on Yelp and decided to stop by because of the fantastic reviews. The hype is…read morereal you guys - Joe was pleasant, knowledgeable, and offered samples based on your note(s) preferences. He carried various designer as well as some niche brands. Joe helped me sample through several bottles and I felt like he genuinely wanted me to find something I liked. He kindly offered me a sample to take home as I wanted to smell and experience the dry down. Not even 30 minutes later, my boyfriend and I turned the car around to purchase the full bottle. I am so happy with my purchase and experience at D'or Perfumes! I hope to visit Joe's other store, D'or Prestige, as I grow my perfume collection.

DO NOT DO BUSINESS WITH!!! IF I COULD GIVE 0 STARS I WOULD! Purchased 2 large bottles (Christmas…read moreGift from My Husband) after a phone consultation. Told the perfume had to "set up" for about a month before I could pick up or she could mail it to me. She sent me the invoice and I paid right away 198.00. About 3 weeks later set up another phone consult to tie down her mailing to me. She sent me a message that she was sick and had to reschedule. Since then I've sent over 30 emails, 2 Messages on Instagram, tried calling the business # and no response at all. This is horrible customer service!

If you are an aspiring perfumer or someone who wants to learn the business of perfume, you should…read morego here! You will accelerate your learning in both areas expeditiously. I have taken both the one week course and the two week course - would have saved a lot of time and money if I had taken them sooner. I highly recommend Perfumers Studio - 10 stars!

Genuinely one of the worst customer service experiences I've had. The staff's attitude was…read moredismissive and disrespectful from the moment I walked in. No acknowledgment, no urgency, no basic courtesy. It felt like I was inconveniencing them just by being a customer. If a job is that miserable, find a different one and don't take it out on the people paying your wages. Until this location fixes its culture, I'd strongly suggest ordering directly from the retailer or a different store location. Management needs to take a hard look at who's representing them on the floor.

I went in for an online return; have to ship it back which is totally ok…read more The guy working there by himself was extremely nice and spent time just chatting with me and was super polite. This is a store where customers become friends with the employees and walk by to say hi. Whether or not you like their offerings (LOVE THEIR BODY WASH), the customer experience here is honestly so charming and refreshing. Respect to you.....Jacob!?? I'm so sorry tall skinny medium length piecey front hair and general just kind guy whoever you are ur great!

Amazing! This place is a GEM!! Awesome selection!! Joe is very knowledgeable & will hook you up!!…read moreThe only spot in LA I know with Zaharoff fragrances. Thank You for taking care of me on Black Friday!

Such a great place the guy was really helpful and really nice plus they have some hard to find…read moreniche fragrances

The Service: Very friendly & helpful…read more The Store: Good location, right next to the mall entrance. Always some kind of promotion going on. My favorite location to shop. The Parking: Mall parking structure

My past few experiences shopping at this location have been hit-or-miss in terms of customer…read moreservice. One thing that I have noticed consistently during my visits is that the staff seem really stressed out and don't want to be there. Maybe it's the work culture of that particular location or perhaps corporate is pushing some over-the-top KPI goals for what they're paying. I hope things improve to that make their staff look forward to coming into work!

thank you crystal for help me, find the best and foundation, and the right primer finding the…read moreright combination, the best makeup and it's not easy with me thank you

I honestly only came to this Sephora to pick up my birthday gift and buy a new eyeliner. If it…read moreweren't for the birthday gift, I would've just ordered online since I'm a busy person and barely have time to shop in-store. I came in knowing exactly what I wanted because I've been using the same two eyeliners for years. I walked through the store twice trying to find it but couldn't. Eventually, an employee asked if I needed help and pointed me to the display, only to tell me that what was out was all they had left. Unfortunately, the eyeliner I normally use was out of stock, so I ended up buying a different one. The worst part of my visit was checking out. The cashier, Jennifer, was unfriendly from the start. When I asked to redeem my birthday gift, she told me I wasn't a Beauty Insider and then said my birthday wasn't listed on my account. After that was sorted out, she showed me the available birthday gifts. My husband asked which birthday gift she would recommend, and her response was simply, "I don't know, depends on you." As I was trying to read what each gift included, I could tell she was getting impatient. She sighed multiple times and tapped her nails on the counter while I was deciding. At other Sephora locations, employees have always been happy to briefly explain the options, so this felt like a very different experience. I also paid with gift cards, and every time one didn't immediately scan or swipe, she would mutter things like "ugh" or "oh my God." It really gave the impression that she didn't want to be there, and unfortunately that attitude made the entire checkout experience uncomfortable. Between the poor customer service and the lack of inventory, this wasn't a great experience. I'll stick to ordering online or shopping at a different Sephora in the future.