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    Arolla Piano Co.

    5.0 (52 reviews)
    Closed 9:00 am - 9:00 pm

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    4 months ago

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    11 months ago

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    6 years ago

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    4 years ago

    I highly recommend Arolla piano. My piano sounds great and the technician was professional and informative.

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    5 years ago

    Business owner information

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    Isaac W.

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    6 years ago

    Trevon from Arolla Piano Co. provided excellent service tuning my Yamaha Upright piano. I would definitely hire him again!

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    4 years ago

    Very professional service. The website is easy to use, and the tuners I've met have been terrific.

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    4 years ago

    Professional, excellent work, great communication. Highly recommend. Piano sounds amazing will continue to use!

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    4 years ago

    Great experience. Julie came to tune our old piano which had not been tuned in over a year. It sounds great now. Will use again!

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    5 years ago

    I just hire them to hear them play amazingly on my piano when they are finished! Truly they are all super nice and professional and SKILLED.

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    7 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Arolla Piano Co.

    Review Highlights - Arolla Piano Co.

    Isaac then went to the trouble to suggest some other pianos that were reasonably priced and for sale.

    Mentioned in 16 reviews

    Read more highlights

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    Piano Care of New York

    Piano Care of New York

    (16 reviews)

    Astoria

    I have owned my Steinway B for almost 40 years, purchased after a complete rebuild. I have had a…read morenumber of different techs work on the piano over the years, some better than others. After a recent move, I wanted to find somebody relatively local to service my piano and, after doing some research, found Jake. All I can say is that the reviews about him are extremely accurate! Communication was excellent, he is punctual, and he will give you a pretty accurate estimate on the pricing prior to booking the appointment. The piano sounded great after the initial tuning, and he also replaced some clips on the Dampp-Chaser that were damaged during the move, as well as replacing the pads and liner. I had some regulation work done on the piano about 20 years ago and was never very happy with the piano action after that work. I mentioned this to Jake and he told me that the regulation was currently not in spec. He spent some time asking me what I disliked about the action, and he felt like there were many things that could be done to improve the playability. We scheduled a few additional appointments, and I couldn't be happier with the results! I think it actually plays and sounds even better than when I first purchased it many years ago, so if you are looking for somebody to service your piano, Jake has my highest recommendation!

    I called Jake on short notice for a piano tuning. He was professional, knowledgeable, and truly…read moreexceeded my expectations. Highly recommend.

    Prosper Pianos

    Prosper Pianos

    (5 reviews)

    Bedford Stuyvesant

    What a perfect piano purchase experience. I accompanied my friend to buy a piano. She found Prosper…read morePianos and now she is a proud owner of a magnificent piano. Isaac was so helpful in helping her find her dream piano.

    I can't imagine a better experience than buying a piano from Isaac at Prosper Pianos. I reached out…read moreon a whim after seeing a post about the business. Though we've wanted a piano for years, we had looked only casually before being struck by Isaac's philosophy: taking pianos and touching them up or even restoring them to sell to people across a wide range of budgets and skill levels. When I reached out, Isaac responded promptly, and we had a long conversation assessing what we were looking for in a piano. When we went to his shop, he explained the origin of the pianos he had and what made each different. He graciously let us try everything from a Baldwin spinet to a beautiful late-1800s Steinway (which he knew was NOT in our price range!). We ultimately settled on a warm Charles Walter upright, made by a smaller American company we hadn't been familiar with but that - - besides making great pianos - - has business values we appreciate as a bonus. The piano movers Isaac works with are excellent: they arrived promptly and carefully navigated the piano up several steps through a narrow entrance, in and out within fifteen minutes. Now we're beyond excited to have this beautiful piano sitting in our living room and highly recommend Isaac and Prosper Pianos.

    Magic Piano Movers - Yamaha grand Piano moving from upper Manhattan to Jackson Heights NY in Queens.

    Magic Piano Movers

    (76 reviews)

    Forest Hills

    I needed to move a grand piano from Westchester to Queens. I contacted this company and was given…read morean estimate which seemed reasonable. There is also an extra 3% surchage if you use a credit card. There were no long, twisting stairwells to navigate (which I believe increases the cost), so a relatively straight-forward move. The company was very responsive via email with answers to my questions (usually within a day) and we booked a date. It snowed the day before the move, but the movers showed up on time, were very professional, and the move went very smoothly. I did not notice any issues upon delivery. I have a Dampp Chaser system attached to the bottom of the piano to help regulate the humidity around the sound board. About 1 week after delivery, I noticed that one of the bars from the Dampp Chaser was on the floor hanging from its power cable. It turns out that two clamps that hold the bar in place were broken, and the bar eventually fell (I think from general vibrations from playing the piano). I suppose maybe this could have been from just general wear, but the timing with the move was just a little odd, and it was two clips, not just one. I contacted the company via email (using the same e-mail address that I had used previously) with photos of the problem and received absolutely no reponse. Eventually, it was a pretty simple, inexpensive repair, but I was a little disappointed in their lack of response (which is why I took off a star), and just wonder what would have happened if we were dealing with a bigger problem. I'm not going to pass judgement, I was otherwise happy with the move, but you can read about the interaction and decide for yourself how important this is if you chose to use this company. Update: So the company did reach to me, took responsibility for the damage, and offered to make it right. At this point, I did not take them up on their offer since it turned out to be a relative easy and inexpensive repair, but I just wanted to acknowledge their follow-up.

    The "magic" in the name is absolutely true! They managed to maneuver a Steinway studio upright…read more(approx. 600 lb) around a hairpin turn as they carried it down the stairs, turned it within a narrow hall as they headed toward the door, and eased it down some more stairs to reach their truck. It was astonishing. The three gentlemen who did the move could not have been more courteous and patient, as were the folks who I spoke with on the phone as I set up the appointment. Five stars isn't enough!!!

    Arolla Piano Co. - pianoservices - Updated May 2026

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