We have been working with the Floating Piano Factory for over six years, calling them every six…read moremonths. We have always had the best experience, but I wanted to give a shout out to Justice, who went above and beyond with her service. The middle pedal on our upright Steinway was not really working (it hadn't since we could remember). Justice offered to come a second time a few days later with some special tools to fix the pedal, even though this had not been budgeted or planned. Justice was also super sweet with our teenage daughter, who was genuinely interested in watching Justice work on her piano to understand how it is done. Justice not only was fine with it, but she also patiently explain to our daughter about every step of the process. That musical connection and "intellectual" exchange made my daughter's day. Thank you!

Justice did a perfect job. Polite, on time, and effective. Careful and thorough. Thank you!read more

I have owned my Steinway B for almost 40 years, purchased after a complete rebuild. I have had a…read morenumber of different techs work on the piano over the years, some better than others. After a recent move, I wanted to find somebody relatively local to service my piano and, after doing some research, found Jake. All I can say is that the reviews about him are extremely accurate! Communication was excellent, he is punctual, and he will give you a pretty accurate estimate on the pricing prior to booking the appointment. The piano sounded great after the initial tuning, and he also replaced some clips on the Dampp-Chaser that were damaged during the move, as well as replacing the pads and liner. I had some regulation work done on the piano about 20 years ago and was never very happy with the piano action after that work. I mentioned this to Jake and he told me that the regulation was currently not in spec. He spent some time asking me what I disliked about the action, and he felt like there were many things that could be done to improve the playability. We scheduled a few additional appointments, and I couldn't be happier with the results! I think it actually plays and sounds even better than when I first purchased it many years ago, so if you are looking for somebody to service your piano, Jake has my highest recommendation!

Professional and knowledgable piano tuner. Came to my home with his mask on & asked me if i wanted…read morehim to take off his shoes (as is our custom). I said yes& he took them off... Very nice and gave me the price before he started tuning. Spent about 2 hours as the piano had not been tuned in 20 years. I would definitely recommend him and will use him again. Thank you Jake!

Came here honestly cause my friend wanted to buy a e-piano for the apartment. The place is very…read morespacious and welcoming. It is very clean and have many different models available. I like how the salesman is very friendly and give good information when discussing with him but he basically left us to try out the piano for a long time without disturbing. I like that they are not pushy and the information you need is clearly stated on the little card. I highly recommend anyone to come by to visit if they are considering buying a piano.

I am just very grateful for a very professional team from the sales team (Richard and Dmitri), the…read moreadmin team, through to their assigned movers. They allowed me space to test various pianos, answered my questions, assisted in coi etc paperwork. Within 5 days, I had my wonderful piano (yamaha n1x). Special thanks to the movers that had to deal with a glitch at our building. I came back to Yamaha as I had previously worked with Richard. It wonderful to still have a dealership in the city (NYC). They still continued to answer questions after the sale. Very professional. Thank you!

Dave is the absolute best- highly skilled, always punctual and very friendly and personable! I…read morepurchased a piano on Craigslist and was fortunate enough to reach out to him when searching for a piano tuner. Dave not only provided an honest assessment but was also able to repair and tune the piano. He now comes twice a year to tune which makes a world of difference with the sound. Plus, getting the opportunity to listen to Dave play while he is tuning the piano is simply amazing- he is a truly gifted pianist.

Dave is a terrific piano tuner. He's been tuning for us for five years. Knowledgeable, efficient,…read moreand friendly, he leaves our piano singing every time. Highest recommendation!

He is unmistakably a highly skilled piano technician. The…read morepiano was totally transformed after he tuned. I couldn't believe it's the same piano. I'm so pleased with a result.

My piano was pretty much a disaster. Michael did a brilliant job of restoring non-working keys,…read moretuning a long out of tune instrument, cleaning the whole inside, fixing the soft pedal which hasn't worked for years. I had almost given up hope on this piano which has served me well over the years but had so much wear and tear. Michael was punctual, completely professional, thorough, and charged me a very very reasonable price. I highly recommend the services of Integral Pianos--I feel like a have a brand new instrument.

They were great. Had to call back a couple of times but honestly that's a minor complaint. They…read morereally are a great company who really knows their stuff. Use them.

Decent piano tuners who aren't trying to rip you off. More expensive than other cities but…read morereasonable by New York standards. They show up on time, and scheduling is easy. Still have to pay by check. Tuning is not the absolute best I have ever had (those were the Steinway tuners), but it is good for my purposes (hobby playing, not professional), and certainly there are many worse tuners out there. Was referred to them by a friend who has a rented a piano from them for several years with no issue. Have never tried their moving services. Had 2 tunings with them so far and plan to continue using them.

Scott did excellent work and is a joy to be around. He helped me find my beloved piano! Highly…read morerecommend!

In all my years of training as a classical pianist, Scot Lockhart is by far the most…read moreunprofessional, unprincipled, and dishonest piano tuner I have ever encountered. Mr. Lockhart has zero integrity - he did not complete the job he was payed for, refuses to address the situation, and has thus cheated me out of $180. IF YOU VALUE YOUR HARD-EARNED MONEY, DO NOT EMPLOY THIS INDIVIDUAL. I emailed Scot a week before our meeting to schedule a tuning plus what is advertised on his website as the "upright maintenance package," which includes regulation of the action. One week later, Scot said he would arrive a little after noon. On that day, I emailed him at 12:30 wondering if he was still coming, and he finally showed up at 1:30-2:00. He then asked me what I wanted him to do with the action of my piano. I replied that, as I had stated in my email, I will be performing for GroupMuse and that I would like my piano performance-ready with the action regulated (i.e. equal key depth, smooth key motion, etc., you know, regulation) and the strings tuned. He then began explaining to me, as if I've never played piano before, that the keys on my quite new Wurlitzer console would always be hard to press down. I said I'm not concerned with the weight of the keys, but that I want the action regulated with the full upright maintenance package as I had hired him to do. The maintenance package, as advertised, includes "restore keys to original depth, regulate lost motion and key play, align hammers to strings, adjust pedals/new felt, clean keys, lubricate flanges." HE DID NONE OF THESE THINGS. He told me that he "didn't bring the right tool" with which to regulate my piano, but said that he could "work on the hammers." Wait...what? That is not what I asked for. I also have a muffling pedal that needed fixed, but he had to HAVE ME HELP HIM in order to fix it. But ok, no big deal, I just want it fixed so I can practice at all hours. He then proceeded to tune my piano and said that it was going to be $30 extra because I needed two tunings on the same visit (which is advertised on his website as a "double tuning"). Ok, that's fine, as long as my piano is performance-ready, I have no problem with that. He eventually finished and left: no regulation, no clean keys, no lubricated flanges, no maintenance. Later that day, while playing on my newly tuned piano, I realized that *one* of the keys was horribly out of tune, like it was playing two notes a semi-tone apart. In addition, there was now a clicking key. I then sent Mr. Lockhart a polite email, complimenting him on what tuning he had done, but asking him if he could finish the job I had payed $180 for and tune the key that he had missed and to repair the clicking key (which I offered to pay extra for). Mr. Lockhart repeatedly declined, saying that he had "done a lot" and "suggested" that I play the piano for a month or so and have him back for another tuning. Sir, didn't I just pay for a DOUBLE tuning? So, I payed $180, received an incomplete tuning, didn't get the full services we agreed upon, and am left with two unplayable keys that were playable before Mr. Lockhart worked on my piano, and he refuses to correct the situation. Save your money for a professional who values integrity and who takes pride in his work. DO NOT HIRE MR. LOCKHART, because he wants to get payed for doing as little as possible and to take advantage of people who he thinks don't know any better. BEWARE.

Inquired to have an upright piano moved one mile. The contract they is confusing and filled with…read morecontradictions. Here is an example: "Unless a greater valuation is stated herein, the depositor or owner declares that the value in case of loss or damage arising out of storage, transportation, packing, unpacking, clearing or handling of the goods and the liability of the company for any cause for which it may be storage, transportation, packing, unpacking, clearing or handling of the goods and liability of the company for any cause for which it may be liable for each or any piece or package and the contents thereof does not exceed and is limited to the standard/minimum amount set by the comp any and based on the size of the instrument." I asked them to add the value of the piano to the contract and they refused. At one point they didn't want me to call so we had to go back and forth over text. Who does business that way??? To have the piano covered for its full value they asked me to pay $150 extra for insurance. How can a piano moving company not have their own liability insurance that covers the total cost of a piano??? Eventually I got tired of texting and went with someone else. Bottom line, train the people answering the phone so they understand the business, can make decisions and don't have to go back and forth to "the boss" and make the customers wait all day over text to get basic agreements settled. Very unprofessional.

I needed to move a grand piano from Westchester to Queens. I contacted this company and was given…read morean estimate which seemed reasonable. There is also an extra 3% surchage if you use a credit card. There were no long, twisting stairwells to navigate (which I believe increases the cost), so a relatively straight-forward move. The company was very responsive via email with answers to my questions (usually within a day) and we booked a date. It snowed the day before the move, but the movers showed up on time, were very professional, and the move went very smoothly. I did not notice any issues upon delivery. I have a Dampp Chaser system attached to the bottom of the piano to help regulate the humidity around the sound board. About 1 week after delivery, I noticed that one of the bars from the Dampp Chaser was on the floor hanging from its power cable. It turns out that two clamps that hold the bar in place were broken, and the bar eventually fell (I think from general vibrations from playing the piano). I suppose maybe this could have been from just general wear, but the timing with the move was just a little odd, and it was two clips, not just one. I contacted the company via email (using the same e-mail address that I had used previously) with photos of the problem and received absolutely no reponse. Eventually, it was a pretty simple, inexpensive repair, but I was a little disappointed in their lack of response (which is why I took off a star), and just wonder what would have happened if we were dealing with a bigger problem. I'm not going to pass judgement, I was otherwise happy with the move, but you can read about the interaction and decide for yourself how important this is if you chose to use this company. Update: So the company did reach to me, took responsibility for the damage, and offered to make it right. At this point, I did not take them up on their offer since it turned out to be a relative easy and inexpensive repair, but I just wanted to acknowledge their follow-up.