We regret to say our experience with Arnold's Gymnastics was deeply disappointing. Over time it has become clear that the poor communication, unwelcoming staff behavior, and lack of transparency are not isolated incidents, but part of a larger, systemic problem.
From the outset, the environment felt cold and uninviting. Staff seemed disinterested, dismissive, and failed to engage us with any warmth or professionalism, even as parents trying to support our daughter. We persisted only because our daughter absolutely loved gymnastics and didn't want to quit something she enjoyed. But that goodwill was met with procedural indifference, not encouragement or partnership.
What's worse: when her class placement was changed without warning, we were never given direct feedback or explanation. We had no idea when she was being evaluated for promotion or told where she fell short. We had to dig for answers ourselves. Then the response we received was defensive, shifting blame onto us for not "following up" on decisions we were never informed about.
We're not alone. Other reviewers have also called out the lack of responsiveness and poor care. In Google reviews, we found multiple complaints about management ignoring parent concerns, failing to return calls, and leaving students feeling lost and unheard.
That's not the kind of basic care one expects when entrusting a child to a gym. The fact that these criticisms appear publicly suggests we are far from alone in this frustration.
If you want a gymnastics program where staff proactively communicate, partner with families, and foster a genuinely welcoming atmosphere, this gym is not it. We will not be returning, and we truly hope other families heed this warning before committing. read more
