To be avoided at all costs. I phoned around to get a quote for servicing my Honda Civic, and AC…read moreWestern Road were the cheapest by almost £70. Then you find out why. As far as I'm aware, the actual service was carried out fine, but I got a phone call after the car had been in a couple of hours from one of the 'mechanics'. He informed me there was a problem with the rear brakes, which 'may' be able to get fixed under warranty, but otherwise it would cost me £245+VAT. He was 'surprised' the the pads would be slightly seized onto the discs, as was I since I informed him my mpg figures had never been better, at which point he laughed nervously. The guy just didn't seem sincere and it didn't add up, so I told him to leave it since I suspected that they would do the work, not even bother contacting Honda and I would be left with the bill even though there was clearly nothing wrong with the car. I drive coaches all over Scotland and know a thing or two about vehicles, only put my car in there to get serviced so I could get a honda stamp on the service book, but they appeared to be trying to play me like a fool. I phoned a friend to ask for advice, and amazingly, he had put his car into the same dealership (but different franchise) in Western Road 2 years previously. The toyota garage (which is right next door) phoned HIM telling him there was a problem with, surprise surprise, HIS REAR BRAKES! He said they were fine, and took his car to another garage to get them checked out, who said they were fine. 2 years later, his car is driving on the same 'problem discs', as AC Western Road put it. When I got my car back, surprise surprise, it wasn't even mentioned on the advisory note! They managed to put down about the 'streaky window wipers' but couldn't think to mention the 'serious problem with the rear brakes', as this guy had put it to me. The reason for this is because if I had taken the car to another garage in order to get this problem fixed, they would have told me the rear brakes were fine and I would have had a paper record of Arnold Clark Western Road Kilmarnock trying to defraud me out of £245+VAT. The brakes are working perfectly. Believe nothing these shysters tell you. I'll never be taking any car to any branch of Arnold Clark from now on.

i would like to thank the staff at western rd kilmarock for the way they handled my car when i came…read morein for a recall on wednesday the 1rst nov, for an airbag. the girl at reception was first class and couldnt have been more nice. my car was taken in right away and the job completed to satisfaction and the vallet was first class, thanks to all,,,,,james reid stranraer

Car dealers always seem to suffer from the "Arthur Daley" syndrome so it was with some trepidation…read morethat I chose to go down that road (if you excuse the pun) when looking for another car. After meeting several dealers who added to my used car dealer's paranoia, I finally decided to give it one more go with Stephen Hannah Cars. Right from the initial phone call to inquire about a car through to the final sale I could not be more impressed with the professional and trustworthy service I received. My contact, John Miller, was honest throughout the engagement and sought to give me the best deal and car for my budget. In the end I drove away with car that exceeded my expectations. I could not recommend these guys enough. Just tell them Bob sent you....

my husband and i bought a car from this dealer on 19/12/12 and when driving it home the engine and…read morecar temp dropped and the Engine managemeny light came on. An independent inspection showed that the head gasket would need replaced. this car is under warranty yet they are refusing to sort it,they hung up on my husband when he phoned to let them know that we had a few problems,they do not return phone calls, letters or email. i would AVOID this dealer at all costs,they are really nice until you hand the money over then they dont want to know

Please stay clear of this company . They sold my son a car and when I called to raise the issue…read more just over a week later I was informed that I would have to pay for a mechanic to look it over ..when I questioned this I was shouted at by one of the brothers ...I have had his car repaired at by a reputable mechanic who informed me that the car should not have passed its MOT ....beware of this dodgy outfit they take your money then verbally abuse you if you dare report an issue ..spend your money elsewhere .