This was one of the worst service experiences I have ever had. I hired this company to pump a…read more500-gallon septic tank that had only been receiving minimal use for approximately 2-3 weeks, primarily gray water and limited toilet use. I was also away from the property for an entire week during that time. Based on the actual usage, there is serious reason to question whether the tank was properly emptied at all. What is even more concerning is the complete lack of customer service afterward. I called six times today and once the night before, and every call went to an answering service. Not one call has been returned. A reputable company addresses customer concerns, especially when questions arise immediately after service. I cannot recommend this company to anyone. Extremely poor communication, questionable service, and zero accountability. Do your research before hiring them.... I would give them a -5

I highly recommend Zeb Watts! When I called, Teresa was super kind, very helpful, and knowledgeable…read morewith the questions I had. She was able to get me on the schedule for same day. Brad came out and he was awesome as well. He answered all my additional questions (I've never owned a home with a septic tank so I hammered him like an inquisitive 7 year old about things I should know about my septic system.) he answered every one of my questions and was still very nice regardless of it being cold outside and end of the day. So I absolutely recommend them for the quality of service I received from start to finish as well as for price! Thank you Zeb Watts and especially Brad. You saved the day!

They did an awesome job. They showed up almost an hour early too. There was a little confusion as…read moremy door bell had quit working as they were trying to let us know that they had arrived. Once I got a hold of my wife and she answered the door - the job went off without a hitch. Everyone was very professional and friendly. A really top notch company !!

My septic tank was full and backing up. I urgently needed someone to come out. Rogers and Grant…read moresent out a truck within 12 hours and were extremely affordable. Thank you so much!

Mr. Johnson does great work!!! He has fixed my parents septic issues 2/3x and is honest with them.read more

Requested 20 tons #57 limestone on Monday 12/20/21 and it was delivered the next day 12/21/21 at a…read moregreat price. Fast and friendly and we will definitely be repeat customers as we've got a lot of projects to get our property developed and free of washout. We will also contact this business with our septic needs.

I called this company cause previously owner recommended, was having issues with flushing i called…read morefigure its time to be service. They came out did their thing after i asked what was the problem, guy said it was half filled and the filer was dirty, toilet started flushing with no problem, couple weeks later the problem came back.. So I decided to do some YouTubeing and learn how to clean my filter, pop the top and the septic is fill to the top! So im thinking have i been scammed?. So i called and the guy says thier work isnt guarantee. And i would have to pay for their return. I wouldnt use this company if you do i would make sure they actually service your septic and don't place a bandaid over it.

Great response and excellent communication. They helped me with an emergency issue; the guys had…read moregreat communication and they fixed the problem the first time. They also told me how to save money in the future. I will definitely be doing business with them in the future.

very bad service.....but the price is the opposite.......Just took the money and did not fix…read moreanything....... but it was a lot of promises

Called all over and this company was the most communicative,…read morenicest, and quickest. They have another company they sold to but I couldn't find them on yelp so calling this company still helped get a hold of the one we used. Would recommend 10/10! Super helpful and friendly and their prices absolutely beat all the others.

We hired them to pump out the septic tank in Nov.2020 The gentleman who came tried selling us a…read morewhole new system. Stating he can get us a permit for just 2k! He stated our leach lines probably caused the initial back up and would need replaced altogether around 6-8k He only pumped out one side of the 1500 gallon tank and left. Not even 4 months later another back up, we called a 2nd company to come see what the issue is. It was a huge build up on the opposite side of the tank that wasn't pumped in November after we paid for their service. They basically took the water left the sludge. Nothing wrong with our leach lines or pipes at all. So... terrible company or at least service. Everything has been fine since, and the 2nd company fixed the mess left behind. Also they guaranteed their work and findings. I will report this company on BBB as well.

The company installed a septic system and was asked to flag it for a fence and other items. They…read morewould not do it called the customer a dead ass. Would not recommended at all.

Extremely rude!! I have used them for over 10 years…read more. Reileen the office manager so rude with an attitude... I need to give my business to someone else

Missed my appointment without a phone call. Came back the next day and did the job. I think the…read moreprice charged was high for cleaning the pipes.

Do NOT even consider this company for ANY reason! They bid on my simple project, I paid the owner a…read more$1,000 deposit, they told me they were coming 9 different times over a month and didn't show back up after wreaking my bathroom. I asked for deposit back and owner threatened to sue me, what an absolute joke.

I asked Roto-Clear to solve s hot water problem I had. They determined that the shower valve was…read morebad, some pipes needed to be replaced, and the external tankless water heater needed to be replaced. They quoted a total price of $3000 and I paid them in cash. They replaced my external tankless water heater with an internal (it should only be mounted inside a house) tanless water heater, fixed the shower valve and decided they did NOT need to do the pipes because that part would be difficult. When I asked for a refund on the pipes, suddenly they became important. I elected not to let them work on the pipes. After several times not having hot water in other parts of the house, I discovered the fact that they had installed a clearly marked Internal Only Tankless water heater outside and they did that improperly as well. When I asked for a refund, they refused. I contacted Okaloosa Gas to install the correct type of tankless water heater. When they came out to make an estimate, they immediately condemned the water heater installed by Roto-Clear as being unsafe and capped it off. The Okaloosa Gas folks installed the correct tankless water heater for $1000 less than Roto-Clear. I returned the Internal Only water heater back to the Roto-Clear office and again asked for a refund. They again refused. Both my wife and I are in our mid 70s and it is clear to me that Roto-Clear just took advantage of us. I am now forced to seek legal remedies and all the hassle that entails. I will do it because it is unfair and inappropriate for me to have to pay for Roto-Clear's negligence. Also, hopefully this might help stop this from happening to some other people. The shower valve does works great...but not $3000 great! Avoid Roto-Clear and save yourself some headaches!