Called late April/early May to set up inspection for my septic system. Two men came out Friday, May 6, 2022, opened tank and stated needed pumping. I explained I had set up appointment for "inspection and estimate" for $150.00 fee. After contacting the office, I was told by a gentleman that he would stop on his way home and check things out. Someone came by the next day, Saturday, 5/7/22. Verbally, stated several things that would need to be done, including moving electrical connections, which was confusing. He implied I would receive an estimate "first of the week". Young lady called Tuesday, 5/10/22, to give me information for financing. I had not received an estimate and explained that I needed that information first. After numerous calls and each time being told "he was reviewing my information and would be calling me". As of today, June 13, 2022, I am still waiting for a return call.
There is no way I could refer anyone to this company. If you are too busy to accept a job, say so and let the customer contact someone else. This is without doubt an example of the worst customer service I have experienced in 50+ years. I will say there is a polite lady who answers their phone.
I contacted another company in the area and two weeks from the first contact, my new system was permitted, installed, and inspected. read more