My Honest Review of Stoddard Baptist Nursing Home…read more
I am sharing this review based on my personal experience with Stoddard Baptist Nursing Home because I believe families deserve to know what they may encounter when choosing a facility for their loved ones.
During my family member's stay, I witnessed several situations that were extremely concerning to me. At the front desk, I observed staff spending time on FaceTime while responsible for the front area. I also observed nursing staff remaining at the nursing station while call bells were ringing. On occasions when I checked on the situation, I witnessed call bells being silenced without staff immediately going to check on the resident.
I was also deeply concerned by the length of time some residents appeared to remain in soiled conditions. I witnessed residents being left in urine and feces for what appeared to be extended periods. When concerns were raised, some CNA interactions were, in my experience, disrespectful and unprofessional. Asking questions about a loved one should not result in a family member feeling dismissed or spoken to disrespectfully.
I also had concerns about other departments. In my experience, the dietary service was disappointing, including the quality of the food and the cleanliness of the kitchen. I found the housekeeping department to be poorly supplied and inconsistent in maintaining the environment. I also had negative experiences with the laundry department. Linens sometimes had visible stains, and there were occasions when washcloths and towels were not readily available.
Leadership was another concern for me. I rarely saw the CEO in the building, while there appeared to be frequent requests for donations. From my perspective, I believe the priority should be making sure the residents currently living in the facility have the care, cleanliness, supplies, food, and attention they need.
I also want to be clear that, based on my experience, I felt the facility operated better before the current administrator took over. Since that change in leadership, I personally feel that the quality and overall operation of the building have declined.
Ultimately, I made the difficult decision to move my family member to another nursing facility. Since leaving Stoddard Baptist, my family member has been doing significantly better, which has only reinforced my decision.
I am sharing this because choosing a nursing home is a major decision, and families should ask questions, visit more than once, observe how residents are treated, and pay attention to cleanliness, staffing, communication, food service, and overall responsiveness.
Based on my personal experience, I would not recommend Stoddard Baptist Nursing Home to families considering a facility for their loved ones. Please do your research and visit the facility yourself before making such an important decision.