My husband was here last year for short term rehab. I cannot imagine a worse place. The short-term rehab patients are kept in the dementia ward, which is a horrible environment for vulnerable but mentally competent patients. My husband complained about his roommate keeping him awake at night.
My first conversation with the director of the unit set the environment. My husband has been in short term rehab a few times, and he is always anxious about when he is going to be able to come home, and I asked the director about a discharge date. Her response to me was that she knew that I didn't want to pay for an extended stay and that he would not be kept longer than the period of time that Medicare would pay for. I had not mentioned a word about not wanting to pay for an extended stay. Her nastiness and arrogance was extremely off putting.
The morning after his first night's stay, I called the facility to find out how my husband was and what he was doing. I was told by the person who answered the phone that she was busy and couldn't watch him every minute. When I complained to her about her attitude, she put a supervisor on speaker phone who told me that her employee was correct and that they couldn't watch people. When I complained to the director, she said that the person I talked to was probably overwhelmed by the number of questions. I'd asked two: how my husband was and what he was doing.
When I visited a few days later, I found my husband in a wheel chair that did not have the big wheels that people use for mobility. DC law requires that a person be kept in the least restrictive environment, and that chair definitely does not qualify as the least restrictive environment for an ambulatory person. I complained to an attendant behind a desk, and he told me in no uncertain terms that my husband would be kept in that chair. I wheeled my husband back to his room, fuming and determined to call the authorities in the morning. This attendant must have checked my husband's records and seen that I was a lawyer, because he shortly came into my husband's room with a normal wheel chair and stated that we could do the best for my husband by working together.
My husband really hated the place, and we picked a day for me to bring him home. I informed the director that I'd be taking him home on that date. I showed up in the evening to pick my husband up, and was expected to sign a form stating that I was taking my husband out against medical advice. I said that I'd be glad to after I read the form stating what that medical advice was. The person handling the form said that she didn't have access to the medical advice. Of course, I didn't sign the form.
As bad as my husband and I were treated by this staff, it did not come close to the treatment his roommate's family received. On the evening that I picked up my husband, his roommate's daughter was there also - crying. She'd shown up to deliver clean clothes to her father only to find that he was near death. Nobody in the facility had bothered to call her to let her know. read more