1. Maple Heights Senior Living

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Washington, DC, DC

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Maple Heights Senior Living

1.0 (2 reviews)
Open • Open 24 hours

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2 years ago

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Knollwood - Salvia and dirt inside Bed plastic rails attached to the depth of bed

Knollwood

2.0(6 reviews)
2.0 mi•Chevy Chase

Knollwood is a dump,,,,we had our family member scheduled to be transferred from Sibley to…read moreKnollwood and was placed in a room that smelled of urine all over the bathroom floor and the walls were filthy dirty, the visitors chairs had embedded stains and small bugs everywhere. The entire bed, handles headboard, mattress had salvia embedded into the plastic We witnessed a patient in a wheelchair with bloody toes on both feet with a pair of dirty booties. He indicated that the nurse would not give him batteries for his hearing aid or stop the bleeding. Most importantly on the day of his arrival in order to receive care the social worker had our family to attest that Knollwood was his primary residence in order to receive payments from and to Medicare and Blue Cross. As of today it's been 5 months since leaving Knollwood continues to submit invoices for services to Medicare and Blue Cross Blue Shield and Knollwood continues to bill and is receiving payments. Knollwood presents itself as a prestigious rehabilitation facility but in fact patients that should be in memory care and acute long term care are put on the same floor as those who are short term rehabilitation care. How are they getting away with billing insurance companies and sending payments, both to a nonprofit and for profit company which all of Knollwood intake documents are specifically for Military Families Members While in Knollwood our family kept their outside doctors and upon leaving we were given a slip for his doctors to sign. We learned on the day we were leaving noticed that from our outside doctor evaluation reports were put on-transferred onto Knollwood treating doctors medical history and recorded as if Knollwood was the doctor treating our love one. As a caregiver having had to endure overwhelming pressure and with the staff of unqualified doctors and nurses, some that couldn't understand English did not give and correct dosages of medication and could not interpret the diagnosis therefore his medication prescribed was not given throughout the 21 days such that we received calls each morning to tell us that they were trying to kill him and because the three types of medications were to keep him alive. At the hands of Knollwood was something like a SYFI movie. The staffing communications were a joke and the conditions were horrific which caused a tremendous amount of anxiety.

The staff is kind. The residents are lively, witty, and fun! I worked here on an assignment as a…read morebartender and I had quite the time!

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Knollwood - Salvia and dirt beneath the plastic bed frame

Salvia and dirt beneath the plastic bed frame

Knollwood - Side rails shows Heavy Salvia and what appears to be mold deep into the actual bed

Side rails shows Heavy Salvia and what appears to be mold deep into the actual bed

Knollwood - Dirt and saliva inside of the patients bed

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Dirt and saliva inside of the patients bed

Maple Heights Senior Living - assistedliving - Updated October 2026

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