There was water coming out from my brother's front lawn and I called Super Rooter because of the…read moregreat reviews on Yelp. Initially John was great in communicating. He was working on a job and would come at the end of the day. However, I haven't heard back from him around 5 p.m. so I called. He said the job was taking much longer than expected, he would still try to come after he finished. Since it was getting dark, I asked if he can come the following day instead. He agreed to come first thing in the morning. The next day he showed up around 8 a.m. He took a look and said he needed to get replacement parts, he would come back later. But he never came back and never gave us a call. We waited till the next day, another plumbing company happened to be working nearby and we saw their truck, we asked that company to come and they fixed the problem for us right away, so we never called John back to find out why he didn't get back to us.

We had a problem with our sump pump meaning our basement toilets were not flushing. We got an…read moreimmediate response and Super Rooter resolved the issue in less than half a day. Super friendly and no complaints about doing what is a really nasty job. and at a good price matching their initial quote. Other plumbers that we contacted could not match SuperRooter in price or efficiency I would certainly recommend these guys to anyone, they will come and resolve your issues without any hassle.

My wife and I had problems with our kitchen sink not draining properly and backing up to the point…read moreof overflowing. I called Rodger early on Thursday morning and he stated he could attend between 1230-2:30 however he would call when he could attend. True to his word he called just before 12:30 and was here within 20 minutes. We found Rodger to be very thorough, polite, professional and easy to communicate with. He knew exactly what our problem was and had it fixed and parts replaced within an hour. He was even so considerate as to ask if we had any other problems and we had a minor problem with an upstairs bathroom. He fixed the problem quickly and no charge. I would recommend this young man with any of our plumbing problems. He is good efficient and his prices and very reasonable. Thanks Rodger, great job. December 28 2023

Big thanks to Roger for helping deal with a pipe leak emergency. He was able to limit the damage…read moreand repair the damage caused from the leak. We are glad Galaxy Plumbing was able to help me. Thank you.

Phoenix Plumbing was highly recommended by a friend and the support, service and expertise provided…read morewas par excellence. Truly grateful that Phil was able to make time in his very busy schedule to accommodate my restoration schedule and alleviated such a huge amount of stress for me. A man with INTEGRITY, excellent work ethics, a passion for his trade and such a hard worker. Phil explained things ahead of time and very clearly, responded to my calls and kept me informed with the progress of the work being done. I can honestly say I won't be able to work with any other plumber. Such honest, genuine and kind customer service. I will highly recommend Phoenix Plumbing to my family and friends. Thank you so much for your excellent service Phoenix Plumbing.

AMAZING and GRATEFUL to have Phil come to the rescue! I usually just read over other people's Yelp…read morereviews, but the support and service provided by Phoenix plumbing needed a raving review. Before Phoenix came on board to complete the work,I spent nearly a month "working" with two other companies to get the work done - installation of backflow preventers, hose bibs and leakage inspection/fixes. The first company came gave me a quote, I requested them to come to site to ensure they could do the work instead of just relying on the photos and documents I sent, but they "didn't have time". They showed up and then advised they could not do the work due to the complicated piping. Kindly enough they referred me to another plumber who could do intricate plumbing work - they were nice and apologetic about it. The second gave me the run around for nearly 3 weeks before I was smart enough to figure out this guy had no intention of doing the work. He lied about "going to the city to make amendments", he lied about "the quote being sent" multiple times, and to top it off, he lied about, "visiting the site for the quote" which never came through. Can you imagine the chaos of trying to meet a City deadline, coordinate water shut-off with tenants, and have unreliable professionals? It was a disaster and I was furious! I had to contact the City and kindly beg for an extension as everything was getting pushed back. Lucky for me, Phoenix came along and restored my faith in the plumbing industry. I explained the scope of work, my terrible experience, and the quick approaching deadline - Phil apologized for the lack of professionalism I had experienced from his fellow industry mates, and reassured me he would do anything to restore my faith in the plumbing profession. I was doubtful at first, but he stuck to every word. Not only did he address all my issues, he made every effort to respond to me (instead of leaving me hanging), to move the project along as fast as possible and to find the best solutions. He was transparent with every step and accommodating in all aspects. My life saver! In fact he went above and beyond at each stage to ensure all components of the project were met and within a swift timeline. He even went out of the way to physically go the City, stand in line and submit my leakage form. The overwhelming anxiety and stress of this project was completely eradicated by Phil's assistance. My faith in this industry has be restored, at least for Phoenix Plumbing. This may all sounds too good, but if you ever need a plumbing professional, give them a call and find out for yourself how awesome this company truly is. THANK YOU PHOENIX for you amazing work!!

Great experience today with Adam. He was able to unclog my shower drain quickly and effectively!read more

Mr. Rooter Surrey overcharged clients -bad customer service…read more A technician came to my house in Surrey to replace a zone valve for my boiler. It took him about five minutes to identify the valve that needed to be replaced (we had told him it was a zone valve issue) and then he went shopping for a new valve. After he came back with a valve, it took him less than one hour to install it. Per the technician, the new valve costs about $200 and per the company, the service fee is $198 per hour, but they charged me over $600. That is not right. Mr. Rooter customer service lady said they did not have a standard for charging customers per what service they did, they charge the money depends on how long a technician is out for the task. If the technician went out a whole day, then the customer had to pay the company for a whole day. Mr. Rooter customer service lady said they should have charges me over $700. I had the same kind of valves changed before, it just costed less than $300 for replacing one valve. I know the price and service fee are up so I think $400 is fine, but over $ 600 or $700 for replacing a valve is not reasonable. (Actually the price of the zone valve just increased a little bit.) (I had used the services of Mr. Rooter for many years. It was a good company in the past, when technicians came, they had the parts with them and they knew how much they should charge, they did not need to call their boss asking what they should charge us.) Unfortunately it is not a good company anymore.

I had Poly-B water supply piping throughout my home and I wanted to deal with it on my terms before…read moreit became a problem. I contacted about eight different companies for a quote, including Rick at Tri-City Plumbing. Rick came out within a day or so and got me a detailed quote a couple of days after that. In fact, Rick was one of only three companies that actually got back to me and quoted the job. I took time to get all my quotes together and by the time I decided on Tri-City, Rick's quote had "expired". He said there would be no problem, he would honor the price and we booked a time to begin the work. The technician arrived right on time and early enough for me to review things before I left for work. These guys are plumbers, they don't cut drywall and they certainly don't patch it. I had done some extensive exploration on my own ahead of time and had things opened up enough for him to do his job. The entire project took three days to complete and at the end of each day any mess was cleaned up and I had running water. As a tradesman myself I not only notice but also appreciate quality work. No disappointments here. Pipes are run straight and parallel and are secured neatly. This was no small job and it certainly wasn't cheap, but it was a price I fully expected to pay. There were no surprises and I paid what I was quoted. A job well done.

Within a few minutes upon meeting Marc I could tell he knew his stuff and he gained my trust. We…read morecalled TriCity Plumbing as we knew we needed a little work done for our kitchen reno to fix some problem areas done by a previous owner. I explained to him that this was going to be my forever home and so I wanted to do things right--especially while the walls were open. He assessed the work and made recommendations and gave the reasons why he made those recommendations in language I understood. In the end we redid the whole home! Marc was an excellent communicator throughout the project. Kept me informed but also didn't disturb me while I was on work calls, and for areas where he needed feedback from me he ensured he used my time effectively. This is important to me because I do have many meetings throughout the day. He kept the work area tidy and his work was so precise. My husband and I really cannot say enough great things about him. Even our dog loved having him here. One of the other amazing things Marc did was we had a gas fitter run a gas line to our kitchen for a new stove. Marc noticed that the fitter made a mistake and made sure to make me aware but he did this in a very professional way that didn't call down the other contractor. This really sat well with us and that issue is now being resolved.

Contacted Paul to fix a problem with the sink, he gave us a time and was right on time. His weekend…read morerate was the most reasonable and he was quick and efficient. It was nice to see a contractor tidy up the area that they worked in and throw out the excess material they did not require. Would definitely call him back for our plumbing needs, great service at a reasonable price.

As his company name would denote, Well Done Paul! Paul was punctual and professional...very pleased…read morewith his work and pricing. Again to sum it up, Well Done Paul!