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Sam's Plumbing & Heating

4.3 (4 reviews)

Services - Sam's Plumbing & Heating

Plumbing inspection

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The Cool Guys

(15 reviews)

Sunset

This is the second time I've called them in to replace my refrigerators (2 different units), so I…read morecan safely give them an honest review. I've called them in to give me a quote on my front display cooler replacement. That being my first time, I was apprehensive of the price going into 5-digit range, but Rocardo, one of the owners of Riroxs, gave me a more reasonable price than that. Straight off the bat, I knew the guy meant business. He started asking me questions, first general, then specific about the coolers and my time available to fix them. I truly expected the job to take 3-4 days. Next day I received a quote with all parts and services outlined clearly and specifically. I had a question, just to be exactly sure, and Ricardo has answers my question above my expectations. He went into details that I understood only because I am an engineering student myself. The man sure knows his stuff. Replacement was done in a single day. Ricardo and Roxanne, another engineer of Riroxs, have come in at 8 am and took out our old cooling unit within a few hours. Their preparation was total - every tool was available and every fluid/gas they had to use was in abundance. I never had reason to fear that they would stall in the middle of the job, like others have in the past. I have to admire the perseverance of the couple, since they had worked early morning to very late night. Every system was checked and rechecked. I loved their work. The two certainly worked together for a while. For a year, I hadn't had a single issue with the new cooling unit. The second time I called them in was to replace a walk-in cooler's fan and cooling unit. Ricardo has kept his standards of practice and quality. I had him take a look at the whole system, got a quote the next day. Three weeks later, we had a scheduled replacement. From early morning to midnight, Ricardo and Roxanne have worked on the cooler, taking out a very old and bulky unit, then putting in a new and improved one. Again, Ricardo has proven that he works with high quality wares. He installed and worked with precision, coordinated with his wife in harmony, and persevered with a difficult cooler unit until it was done. He even never showed that he was tired, if he ever was. Does this company deserve 5 stars instead of 4? Yes. I've never had such professional and competent work. What made them stand out, other than work? They're personable, rather than just workers. It clearly shows that you're seeing two business owners working rather than two employees.

At first I was skeptical using a smaller company as another salesman from one of the big 5…read morecompanies warned me about using smaller companies (pretty sure it was mostly based off of his sales pitch) After the big company couldn't source any equipment for me I decided to move on. After getting a couple estimates I discovered the cool guys. With a handful of good reviews I decided to roll the dice on them. Long story short I'm 100% satisfied with Ricardo and his teams work. They were professional, engaging and punctual. They also did a very clean job on the exterior of my house with the install. I also like they were able to get me a quality TRANE unit (made/assembled in USA) I would definitely recommend this company to anyone looking for an AC unit install

Sam's Plumbing & Heating - plumbing - Updated October 2026

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