Was incumbent vendor and beat all bids for same list of equipment…read more Hands Down Was responsible and installed on schedule with no up's or extras

Accurate quote and very professional installation…read more We upgraded our 24,year old panels.

They scheduled an install appointment. Never called, never emailed, no showed. I even tried…read morecontacting them and they ghosted me. Concerned as the guy who showed up during the quote took my debit card information down on paper. Will be canceling that card. Would not recommend.

In May 2024 we met with several home security companies because of substandard service from the…read morecurrent provider. We initially met with Erik Schaff who discussed with us a detailed plan for our home. He gave us a proposal which was reasonable and well thought out. Immediately after signing our contract he had his technician install the new components in one day and we had security without any lapse in security services. We have had one minor incident which was immediately addressed and fixed by Wesley Winget their technician. Based on our experience with Erik and Wesley, I can highly recommend JPG for any home security and consulting services which you might need. Richard Juel

Marcelo is amazing. He took his time to get the job done right and help troubleshoot an issue that…read moreI caused. Never felt rushed. I would 100% recommend him to friends and family.

Marcelo is a tech wizard. He setup my entire system-- equipment rack, speakers, TV installations,…read morereceivers, outdoor cameras, video doorbells, internet network & access points, and automation.

Worked with Redline to update to a more modern security system. Reasonable price and installation…read moreby Billy was seamless and very professional. He showed up on time and programmed our new system very efficiently. Very happy with the service from Redline Alarm Company. Jeanne R.

I had issues with my alarm system. I called Redline because of the great reviews here on Yelp. This…read morewas a decision I did not regret. Tyler was professional, friendly and knew what he was doing. He came very fast. The price was reasonable. He gave me a quote on the phone and what I paid was what he quoted me. I would recommend Tyler from Redline without hesitation and will call them again if I need.

Prompt, professional, competent, personable, accommodating. In todays service environment, I…read morealways feel blessed to find a keeper. Don Stabley is a blessing! I give him 15 STARS!

This Father and Son team are great and highly recommend them. They completely redid the mess…read moreanother installer did, cleaned it up and made it simpler to us. The precious installer added items I did not need..and had problems with . Don responds in a timely manner and is Very knowledgable you cant go wrong with him at all Gerry M

If it wasn't for Jim Godfrey and AZ alarm, I would be homeless…read more To make a long story short, my dog started a fire in my kitchen when I was at the airport, The monitored smoke detector that Jim suggested saved everything, FYI , the best customer service!! Thank you!!!

I requested cameras & a new alarm system. They were able to use my existing window & door sensors…read more... (ring products) . The tech was exceptional!!!!! New motion sensors & window breaks sensors. My entire home was covered in surveillance in an hour. The system hooks into Brinks security... just like most other alarm companies. I had issues with my code ( I forgot it) so I called Eric ( sales) and he immediately had a tech call me and verify my info and was able to work out my issues . My son set off the alarm twice by accident... police were at my door in mins. & verified my identity. The second time my relatives set off my alarm accidentally... I got a call from brinks and identified myself via code words etc. This company is no joke folks. Brilliant service. Affordable... Spot on customer service. Don't call Brinks just call this company... Brinks will charge you to come to your home... This company can assist you from the phone or on site and there's no charge. 10 Stars! Eric , sales was great! Our tech outstanding!!!

Huge shout out to Ralph at Nest pro AZ. My Nest thermostat refused to connect and he not only fixed…read moreit, but walked me through what was going on with patients and great communication. He was professional helpful and genuinely kind. I'd recommend Nest pro easy without hesitation.

I am out over $1,000, my AC has been running almost 20 HOURS A DAY during July because Ralph didn't…read moreknow how to fix my AC. My AC (Less than 10 years old) was having a hard time cooling so I called Innovative Air. They said that a pipe had a leak and the refrigerant was gone. So they charged me over $1,000 to fix the leak and refill the refrigerant. After, they left I noticed it was not cooling very well again. After a few days Ralph came back out and noticed they did not fix the leak all the way and the refrigerant leaked out again. So he said he fixed it and supposedly refilled the refrigerant. But it still was not cooling! After a week of me trying to get Ralph to come back out he finally found time in his schedule to come back. He said the refrigerant was low again and supposedly he put more in. It has been almost a month since they originally came out and the system is STILL NOT COOLING! My unit has been running almost 20 HOURS A DAY because he didn't know how to fix it!!! We are dying in the heat so we received a second opinion. The new company said it is an obvious problem of not having enough refrigerant. So I called Ralph. He was EXTREMELY rude and told me he would not warranty the work, the other company didn't know what they were talking about and that I would need to pay the other company for the refrigerant that he should have put it. Ralph has been out 3 times and still hasn't fixed my system. At one point he even told me that he couldn't find the issue and suggested that I just buy a whole new AC unit!! ONLY USE THIS COMPANY IF YOU WANT TO THROW AWAY MONEY. The photos are a few days of my nest AC history and the pipe that was leaking after he "fixed" it. **Update from Ralph's reply** You are right I am not out $1,000 it was actually $1,200. You said that I lied about something, can you please explain that? It is pretty simple...you charged me $1,200 to fix the AC. After 3 visits, it is still not working! Seems like your integrity should be the one in question here. You claimed the person I got a second opinion from is wrong...so I sent the readings over to another AC company and asked if anything jumped out at them...the tech said, "those readings would indicate a low refrigerant charge" So now my 2nd and 3rd opinions are saying you didn't fill it right...do you want me to get more opinions? How many will it take to have you come back and do the job the right way?

We have been having internet issues since we moved into our new house and needed help figuring out…read morea solution. Manny came over to check out our situation and then recommended we go with a new Mesh System. He went to Best Buy got the system then came back and installed it and made some adjustments to our network and viola!! Finally have amazing internet and I LOVE the new Mesh system he chose. It has parental control options on it so I can pause the internet on my kids if I need to. Manny was such a nice guy. So happy to have found him and we will definitely be calling him in the future for any other tech challenges.

From the owner: Slow Wifi? We can help! Our technicians can diagnose the root cause and implement a solution the…read moresame day!

I had a very disappointing experience with Oculus and would not recommend their installation…read moreservices. The installer made numerous holes in my walls throughout my house, promising that the connections would be fully concealed and barely visible. Instead, he attempted to install everything using large 1-inch gray conduit running along the face of my drywall, all the way down my hallway. These conduits didn't sit flush against the wall and were clearly visible in every area of my home--exactly what I said I did not want. When I expressed how unacceptable this looked, he decided to remove everything but left all the damage behind--holes in the walls, exposed areas, and a mess throughout the house. To make matters worse, there was a week-long delay between when he first made all the holes and when he came back to finish the job, only to leave it unfinished. I was very clear from the beginning that I didn't want anything that looked tacky and would rather not install it at all if it couldn't be properly concealed. Unfortunately, that's exactly what I ended up with--unfinished work, damage to my home, and a lot of frustration.

Do not recommend. I scheduled a meeting to get a quote from…read moreSam. He agreed to the date and time then refused to show up because I didn't call him on the phone 20 minutes before the scheduled time. The other companies I scheduled with had no problem. It's 2026. People don't want to play phone tag with service providers. Sam is welcome to run his business however he sees fit, but I will not be doing business with him. Another 1 star review to his portfolio.

Customer Service is horrible. They also had an internal issue charging my card on file. They then…read moredecided they wanted to collect nearly 2 years worth of missed payments. Before I regretfully paid them they almost tried to extract more money from me to break a 3 year contract. I can not help but feel that this negligence ultimately trickles into their actual services. If I actually had a break in who knows what would have happened.

I would give them 0 stars if I could. I have been calling for over a month leaving messages they…read moreare impossible to get ahold of. Once they have you locked into a contract that's it you won't hear from them again! So frustrating! I would find a different alarm company if your looking. They don't value there existing customers. After leaving several voicemails and no call back what's the next step in getting answers ?