I very rarely do reviews. Good or bad. After the experience we have had the last two weeks I could not let this go without warning people about our experience. Me & my wife were married in COVID and are finally having an actual wedding now at Avanti Mansion in Buffalo this Friday. We live in Allegany NY and have a small business ourselves in town. So we decided instead of having our dads, brother, nephews and 2 sons go to Tuxedo Junction or Men's Warehouse in Buffalo we would try a small business here locally. Armond's in Olean. Google stars were 4.7 out of 5 so I didn't hesitate. This was where I made the biggest and most stressful mistake I could have. Those of you who have had a wedding know how stressful things can get as it approaches. Craig at Armond's has made our lives hell the last two weeks. When we went here a few months ago to have everyone suited we were told the adult tux rentals would be $235 plus tax which was reasonable and that my 3 and 6 year old who are ring bearers would be $120 or he could see if there was a special where you get one free. We were also informed my 13 year old nephew might even be able to do the $120 rental. We went ahead and everyone got measurements. My family is all coming up from Buffalo which is over 2 hours round trip. After my brother brought his kids all the way down for measurements Craig called a few days later to tell him he lost my one nephews measurements. He asked that my brother take him to Men's warehouse and get measurements there and call to tell him what they are. My brother went ahead and did that. The day the suits came in I started by taking my 3 year old to try his on first. After arriving it was clear Craig didn't want to take the time to let him try the whole suit on. He only tried the jacket on and I immediately noticed it wasn't going to work he was swimming in the sleeves. I demanded he try the whole thing on. The shirt couldn't be buttoned around his neck and he was also swimming in the sleeves, and the pants were way too short. He also didn't fit in the shoes. When Craig could see this wasn't going to work his tone immediately changed. His demeanor grew cold and ignorant. I told him we need everyone to have a suit that fits and that's why we did measurements. He stated he would order him a new jacket but as far as the shoes that was best he had and the shirt he would have to wear the bands around his elbow area to hike it up. I told him at that point I would just buy him a Kohls shirt and shoes but the pants were too short. He stated his person who does alterations was out of town currently but that if I have someone I can do it at my expense and have the fabric cut even though it's a rental. I was then told that if I paid cash once my other son came to get his that he would give me a "deal" and I could pay $470 for the two which would be $235 each but no tax. I said I'm super confused I thought you said the kids were $120 worst case and that you were trying to get one for free? He said the place he gets them couldn't do it so everyone is adult size. I left and went home and told my wife everything. We then brought Bentley our older son in for the same experience. His was at least doable even though it didn't fit the way it should have. I informed both our dads and my brother and nephews to get there ASAP because so far things have not gone well. My brother's jacket was too big. My father in law couldn't button his shirt and my dad couldn't button his shirt and had to get new pants, and order a new jacket. At this point I argued with Craig. I told him since everything looked sloppy I'm debating getting my kids something else at Kohls or Amazon. He stated I will never find something this close to the wedding and regardless I had to pay the price because he already received product. I told Craig how unprofessional he has been and how can he expect me to pay double for something I was told only cost $120 each? He said I don't remember telling you that. I then asked about how he also made my brother go somewhere else for measurements he began to tell me it was a lie and he would never send someone somewhere else for measurements. When I attempted to call my brother right then and there from the store he said okay so I had him go for one person's measurements did it ruin his day or something? I can honestly say as a small business owner myself I am totally appalled by this whole experience. I then had my mother in law pick up my 3 year old son's new jacket that was ordered and he is completely swimming in it. My mother in law is not running around days before our wedding and trying to do alterations to the suits because it's clear he either cannot measure people and needs to retire or this is just how he's ran this business for a long time. My brother picked his new jacket up today and instead of the 16 in sleeves he's had they brought the sleeves up to 14.5 inches and Craig had to spend 45 min fi read more

The first day we went after 2:30 and the store was closed. Said they were open at 2:30 but they were not. We went actually at 2:40. They still weren't open. Called the guy. He was very nice on the phone and said oh give me a big discount. Sorry sorry sorry so we made an appointment for Friday at 3 o'clock. Well guess what it's Friday at 3 o'clock and we waited till 10 after three the guy never showed up. I know it keeps getting good reviews, but you must have to know the guy. It's too bad. I do not recommend this place at all. read more

I have never written a review about a business before but I feel so compelled to do so after my horrible experience with Armond's. My fiancé and I went here to get suits for our upcoming wedding and we were appalled with the customer service we received. The owner was demeaning, arrogant, unhelpful, and downright rude. We left the store completely confused to be honest. It wasn't until a week later we received two (near harassing) calls from him later that I kindly told him we would be using another vendor for our suits (and I attempted to let him know why) and actually hung up on me! I'm truly quite astounded and disappointed that he has a store front in downtown Olean. We're shocked he's still in business. I would highly encourage anyone looking to buy or rent a suit, do yourself a favor and look elsewhere. read more

What a great experience we had at Armonds! Craig is amazing. He really knows fashion!! My son needed a tux for prom, but for just a few dollars more, we were able to buy him an amazing suit that will grow with him for years to come. Thank you Craig! He looked great!! read more

The owner of this establishment should be ashamed of himself. He acted as if he would be totally accommodating, that by having him do suits for my brother's wedding we would all be taken care of and as soon as he was given payment for the suits he couldn't be bothered to fix any of the numerous mistakes he had made, nor take any credit for such mistakes after the fact. He was beyond rude to the bride the day before her wedding when she calmly explained that her groom's pants were way too short, (as the groom had already told him days in advance), and he responded by being confrontational, saying he was the expert as if no one else's opinion mattered, (the pants were so short that the groom's ankles were showing when he walked...and I couldn't help but notice that our so-called expert wore his own pants too short as well). He would not let her get a word in without interrupting her, and then proceeded to insult her husband-to-be and said "he'll just have to suck it up and get over it". When I jumped in to show my shock at his rudeness, he yelled louder at me, told me it was none of my business and to get out of his store. I have never in my life experienced such rudeness and such a lack of customer service. Beyond that, the bride continually tried to calm him down, reminding him that everyone in the situation was adults and should be spoken to as such, (why would this need to be brought to someone's attention constantly? - They are completely irrational). I wouldn't ever recommend his services to anyone, not even my worst enemy. On top of the pants, my father's shirt didn't fit around the neck to the point that the button was a full inch from even coming close to buttoning, (after our so-called expert had measured him himself), and there was lotion and a half-pack of gum in the pocket of his suit-coat. This is the most unprofessional establishment I have ever been privy to doing business with. People should be warned if they want to avoid stress on their wedding day or any other big event, when the cash passes hands, the sweet-talking ends. read more