I had a pair of insulated leather hiking shoes with Cordura wearing at the top of the back of the…read moreshoes. I asked Jay to add leather over this frayed Cordura and to recondition the leather. He did an outstanding job. They are in "better than new" condition!

Ever since I moved away from my home town, I've been looking (mostly fruitlessly) for a place to…read moreget my shoes repaired, because I wear down the heels very quickly, and then they don't support my orthotics properly, and then I'm faced with being in pain all the time or buying a new pair. So now I have piles of shoes with worn-down heels under my bed. Apparently, shoe repair is a dying art, because none of the places that Yelp led me to were in business (except for one guy, who made the shoes look better, but didn't actually level up the heels like I needed). So when I was driving past Jay's and noticed it, I did a double-take: "a shoe repair place? That's actually OPEN?" I was kind of hesitant until I pushed on the door and it actually opened. Oh, joy of joys! I have since taken Jay several pairs of shoes, a pair of boots, and just to mix things up, I've also taken him a jacket and some bags with zipper issues. He always does a terrific job. Now, I can walk without pain, and I'm not blowing my wad on new shoes every three months. Thanks, Jay. You're a good guy.

I stopped in to see if he could resole my boots. I had two pairs of boots that needed resoled and…read morethe sevice was outstanding. He asked if I could wait two weeks as he wasn't certain he had the correct materials. Turns out he pulled off both pairs in two weeks and the service requested was completed with a high degree of quality. The value of having it done local is much better than shipping the boots back to the manufacture for warranty repair as well. I wear my boots everyday and walk a lot so it was important to me that the service requested was done correctly and quickly. He was able to accomplish the job on both.

BUYING NEW SHOES IS FOR SUCKERS…read more Why on Earth would anyone throw out a pair of old shoes because the soles had worn when the Village Cobbler can fix them for you for dirt cheap, and possibly even improve them? I brought in a pair of Merrill hiking boots I use for work. I love these boots. They're comfortable, lightweight and have a Gore-Tex liner in them. I have had them for years, and the soles where run down so thin that everywhere I walked you'd swear I was walking on banana peels. Village Cobbler was able to removed the stock soles and installed for me -- get this -- rocket power boot soles that allow me to fly around like Iron Man. Ok, they don't sell rocket powered boot soles, unfortunately, but I did get Vibram soles installed for $50. Not a bad deal, right? More importantly, they look and feel great. I was so impressed with the work that I immediately dropped off another pair of boots for another re-sole job. I plan to drop off a third when there finished as well. So, for now I will scratch the rocket boots and stick with the Vibrams.... At least until my FAA license for rocket boots gets approved, and I can afford to pay off the loan on my coffin.

Fun, personable professional...can make just about AnyThing attractive and functional again!read more

Wow, Tony went above and beyond during one of our storms of the century 50+ inches of snow and…read morewaterproof my boots too. This is Service above and beyond all. I totally recommend him for all your footwear needs. I'm gonna go back and shop as soon as I get 6 feet of snow shoveled.

Thomas is very friendly and provides honest and good service. I take my shoes and bags there for…read morerepairs. His work is timely and good, fair pricing as well.

Nice stand alone building. Good location. Easy parking. Older proprietor experienced in all types…read moreof leather repair. My husband liked him. Brought in a leather belt to have it shortened. Owner explained how he would alter the belt. Gave a fair price and requested a 50% deposit. He probably gets people who dropoff then never pick up their items. Will be ready for pickup in two business days. Happy to have someone of this skill set in the neighborhood. We need these local craftsman. Don't retire.

I received quality repairs and fast service. They seem to have good knowledge of how to fix my…read moreissues at a reasonable price.

To fix shoulder strap on purse. Had to shorten strap to smaller length according to my height. Very…read morecomfortable to talk to. Reasonable. Shop in a good location. Very informative about area. Would go back if needed

I had a pair of boots that had a dent in the top of one that made it somewhat uncomfortable to…read morewear. I stopped in on my lunch hour to drop the boot off and Rob graciously fixed the boot right then and there within 10 mins and gave both boots a good brushing and waterproofing for the upcoming winter months. Excellent price, great work, and great customer service!

World-class customer service. This guy does not miss. Only orthopedic certified shoe technician in…read moreRochester. 65+ years family business. Need I say more? - Matt K.