Unfortunately I am not able to rate my experience as 5 stars. Initially I thought I had found the…read moreperfect company (I got the "we'll fix your gate latch" treatment and they loved the family dog in the sales meeting...). That has all subsided and it has been a very poor experience. I have never written a negative review of any business prior to using Ranger Pools, but I feel compelled to inform others of my experience. The issue arose when I noticed a leak in my pump, of which I could tell they left a piece off the equipment when servicing it. What followed was 2-3 weeks of frustration in them not addressing the issue (after they took the piece off). They either responded with a quick note about they will fix it tomorrow or no response at all. My frustrations really escalated when they made regularly weekly visits and did not fix it - they would send out the "everything's good" type of weekly status report. The only way I could get them to address my concern was writing a Yelp review. A few minutes after that went up they sent an email asking what I wanted. I said I know you haven't been servicing my pool to my expectations for at least the last month, please fix my leak and give me the last month's charges back and in return I would remove the Yelp review. They fixed the pump finally, but to this point there is no refund. As unorganized as they are, I'm just watching for the next month's recurring charge, even though I cancelled them long ago. I hired a new company to come out and I got even more shock. Despite the most recent weekly report from Ranger showing cyanuric acid levels as 30-50 ppm which they labelled "ideal," the new company found the level to be 300 ppm! For those that don't know, this is a chemical that slows down the reaction of chlorine so it doesn't evaporate too quickly. When you get a level over 100 ppm you essentially lock up the chlorine from working at all. And you can't get it out of your water, overtime fresh water will dilute it but at levels as high as I have I am left with the likely option of having my water pumped out and having to start fresh. This is because bacteria and algae will be certain and there are some health concerns in having that high of level of acid. Of course, with North Texas water restrictions I may have some hoops to jump through and some extended loss of use. To verify the new company had a correct reading, I took it to Leslie's and unfortunately they came up with a similar result and prognosis. The pool will need to be drained. I've tried to reach Brandon and the tech numerous times throughout this to reach a resolution and correspondence is limited and they take no responsibility. How in the world did it go from "ideal" to disaster in a 7 to 10 day period? Or did this happen in a 10 day period (Leslie's staff tells me you'd almost have to try to do that in that short of period)? Did the tech lack the knowledge to do the readings or did he just skip over parts of the service? These are all things I am wondering. One thing is for sure, they are very careless with my property. It was common to find pool items strung across the yard and landscaping, computer boxes on the equipment left open, leaves remaining in pump baskets and the gate was always left unlatched for the dog to escape if we didn't notice it first. Brandon's response to what happened and the possible resolution, written 10/1/14: "Jay We call it old water and it happens to every pool after a period of time. It's normal and unavoidable." My pool just turned 3 years old. I am not an expert but I don't think it is normal to have to drain the water every three years due to chemical imbalance. And it hardly explains why it went from "ideal" to emergency situation in a short amount of time. But maybe that is "unavoidable" for Ranger pools too. A little customer service, accepting a little responsibility and offering some form of refund or ways to correct the problem would have resolved this. But their customer service is non-existent. I'd encourage all to keep looking - don't buy into the friendly sales pitch...

I just bought a house with a pool, with zero knowledge on how to maintain one. Brandon, from…read moreRanger Pools, came by and in a very short time got my pool whipped back into shape. If you need pool service, these are your guys. Fast, extremely friendly and affordable.

Best pool cleaning service in town. Pete provides high customer service and is honest to his…read morecustomers. He goes above and beyond and really cares about doing the right thing. I talked to three other pool cleaning service companies and he understood my needs and provided customized package. I highly recommend Guarding Pool.

We have been working with Pete since we bought our house in 2012. He is been amazing, even calling…read moreus back after house when all the water in our pool had drained! He'll actually spend the time and teach you how to maintain your pool. We went from knowing nothing about pool maintenance to regularly backwashing our pool and it's never looked better. Amazing customer service, so friendly and honest. Couldn't recommend him even more!

We have worked with several companies In the past but Miller's service exceeds them all. We use…read morethem weekly and Martin also did a complete pool remodel. I cannot say enough about Him and his team. I highly recommend Miller's pool service.

After 30+ years of managing my pool - cleaning, backflushing, chemicals, leaves, I decided to try…read moreMiller's Pool Service. They came highly recommended from a trusted friend. What was I doing managing my own pool. The monthly price is so close to the amount that I paid for chemicals - it's almost a wash. The friendly help, good advice and professionalism from the owner, Martin Miller is just invaluable. I highly recommend Miller's for your pool. You will thank me!

Spoke with Keith with Primo Pools about an issue with the pool. He walked me through trying a…read morecouple of things to do myself and lo and behold, the problem is now resolved. He educated me on the how the valves work and how to rebuild them. Very professional and knowledgeable. Highly recommend.

This is a family run company Dad Keith and son Kassidy. Keith is the bonafide secretary these days…read more Has 40 years experience. Kassidy has now taken over the boots on the ground operation. These are 100 percent good people who will give you great service at a reasonable cost.

Always responsive and reliable. My pool stays crystal clear all season long with their weekly…read moremaintenance program. I even got a text on a Sunday that guided me through a concern that turned out to be not a big deal. Kelly and his crew have had and will have my pool maintenance business for years and years.

Kelly's Pool Care provided great service on this visit & all previous ones. Any pool needs give…read morethem a call. Great at communicating & take care of any pool concerns that you might have. Give them a call. They can do it.

Effective professional service. Great attention to detail and very knowledgeable. Luxe Lagoon did…read morean immaculate job of opening our pool this summer! Top-notch company and well-qualified associates!

I have had a very poor experience with Steve and Luxe Lagoon so far (we're still in the middle of…read moreit!). We were promised our job would "take 2, at most 3 weeks", but we're going into week 10 with no end in sight. Our pool and backyard were completely trashed for 7+ weeks. Every week we'd hear "we'll be there tomorrow", and every week there was a new excuse why he couldn't be here. Stevie admitted that our project wasn't his priority. He asked for 75% of the money upfront and in good faith, we paid him (our mistake). I asked for my money back, but Stevie has refused. At this point, I'll dispute charges with my credit card company to try to recoup some of the lost money. We've tried to give Stevie the benefit of the doubt for weeks, but we have simply run out of patience. I'll update this post if there's any remediation/progress.

We called Doug in a panic when our pool was filled with algae and was green. Doug came out same day…read morefor a quote and Blake started working on the pool the same day! Blake worked on the pool for two day and it looks brand new again! They truly went above and beyond and I am so thankful for them! They were thorough, professional and very knowledgeable! Also, very fair pricing. Thank you Doug and Blake!

Hired Pool Care Specialists in December of 2024. While I appreciated getting pictures after each…read morevisit I was very dissatisfied with the cleaning result. It literally looked no different after their weekly visits. Moving on to another company with better results!

I have used North Dallas Pool service for nearly 30 years. Eric has more experience than any other…read morepool company that I have worked with. The knowledge base and experience without the sales pressure to sell new and unnecessary equipment. I highly recommend them.

We busted a water line to the pool when digging a hole to install a bird condo. When I called ndps,…read morethey showed up and had the parts to repair the leak. I highly recommend Eric and his crew.