Thanks Sam's Motorcars I love my new car. This dealership is very friendly professional excellent…read morecustomer service very welcoming. I would definitely recommend anyone here

I put down 1400 for a Nissan Altima and the car was great. When I returned the next day to let them…read moreknow about the wheel hub they put me into a Chevy Cruz instead. Not even three days of having the car it was leaking oil and then the day after they fixed that problem my car wouldn't start. It's still sitting in my driveway with seven bad sensors and still won't start. I'm disappointed

Went to look at a specific vehicle. I did not see it at all on the lot. I was greeted by a young…read morelady. She had me fill out a credit app right away. I didn't have a co-signer and was looking for something under 10k. The manager then comes out and shakes my hand and tells me they have one SUV that I qualified for. It was a 2005 GMC Denali. 140,000 miles and a cracked windshield. I asked if there were any sedans available, I was told "no". I was also assured that if I wanted to qualify for a better car selection, I'd need a co-signer. I called a woman who works in the car industry for years. She strongly suggests that if you are trying to rebuild your credit, go to the big chain dealerships... Liberty, Ganley, Motor Cars, etc. They have programs "special financing" for those who are trying to get a reliable car without the insane miles and who don't have the best credit. Dealerships like this will just put you in cars that are on their last leg. I wanted to see what they had and was disappointed in how management specifically treats potential customers. Bottom line, people need cars and may just take a chance with dealerships like these. Be careful.

Not trustworthy! Avoid at all cost. Before the ink was dry as I was half an hour down the road all…read morethe check engine lights appeared on. I'm sure the codes were cleared momentarily to manipulate the sale. At the time of the sale, I purchased the extended warranty and Next Step was pushy about their shop doing the repairs. The car was with them for months often on because the repairs were so poorly done. The Audi dealership said upon the initial inspection after I purchased the vehicle, reported the repairs would exceed the value of the car, keep in mind this was shortly after the purchase because the check engine lights were on. The car was inspected by 2 independent mechanics after Next Steps "New Engine" installment and the overwhelming report is that the NEXT STEP should never touch a vehicle again. Bolts were missing parts were put in the wrong place, hoses weren't connected properly. The list goes on and on it was about a 10 page detailed report from each in evaluator. The independent mechanics were disgusted that NEXT STEP would take advantage of a customer because Audi prides itself on brand loyalty rather than making a quick slimy sale. Don't walk away from this place, RUN. It's more like NEXT "MISTAKE" rather than NEXT STEP.

I purchased a 2016 Mercedes' from this dealer with 59k miles. The only maintenance performed was an…read moreoil change per my request before I bought the vehicle and had it shipped to Maryland. Once in Maryland I had to change the tires as they were bald and Matt refused to replace them before purchase. Then I had the car inspected at the local Mercedes' dealer and it had a major oil leak that had to be repaired in addition to all the maintenance required at 60k miles. Next step Auto Sales does not service their vehicles before selling them. Their goal is to stick you with maintenance costs and not take any liability for the condition of their cars before selling them. The Mercedes' dealer quoted 4K worth of maintenance required after inspection. I purchased the car for 27k. Steve the dealer owner denied the oil leak even though Mercedes' listed this issue on their inspection report. Steve also refused to honor the dealer warranty that came with the vehicle purchase which includes the engine and was quoted for 90 days / 3000 miles. I would not recommend buying a car from this shade tree dealer. Customer satisfaction is not on their radar at all! They just want to get your money and leave you stuck with a poorly maintained vehicle. Very sad. Below are pictures of the air filter and cabin air filter of the Mercedes' that they claimed to have serviced before the sale. Laughable to say the least. These guys should change their dealer name to "3 steps back auto sales"! If it was not for them having the particular car I wanted with the options I was looking for I would not even have bought a car from a non factory sponsored dealer like this one. Not hard to see the difference in customer service and the vehicle condition when using a low budget shady dealer such as this one. Stay away!

This is the worst place ever to buy a car. The owner is rude and thinks he can talk to people any…read morekind of way. He is not honest about what he says and he has bad business practices. I would not refer him to my worst enemy. Save yourself some time and money and go somewhere else.

Wasem has done everything he can to put me and my family into a vehicle and he stuck to his word…read more Thank you for working with us and getting us into a nice reliable car!! Would definitely recommend to others.

From the owner: Guranteed Credit Approvals ! Can get anyone Approved! read more

Ryan, is dishonest, he stole a 100 dollar deposit, lied about the selling price, charged 400…read moredollars for the paper work, the guy is a jerk and not to be trusted, gives the human race a bad name!!!!!!!!!!!!!!!!!!!!

These people are scammers selling lemons to unsuspecting customers. Selling cars with clear…read moremechanical issues that they are aware of, and taking advantage of the naivete of their clientele. They sold me a car with no coolant, no airbags, no horn, no seatbelt pretensioners, a faulty HVAC system, and shoddy body work done. They give used car dealerships a bad name, because they are every negative thing you've ever heard about one! Liars & cheats. Joe will try his best to hide any issues from you, and the ones you do find, he'll tell you his "licensed mechanic" can get them fixed for you. All lies.

Stevie is an amazing salesman. He got us in a great car with a great price in no time at all. Would…read moredefinitely recommend shopping with him when looking for a new car

Do not purchase a vehicle from here this is the car dealership from Matilda I purchased a Acura two…read moremonths ago the first eeek I had the car the starter went a few days later the battery and two weeks after that the electrical in the car starting going bad the radio randomly starts throwing bass and then the power steering left in which they refused to fix any of this telling me to google lemon law this a scam artist of a dealer ship Rick is a total scam artist I'm warning you do not purchase your vehicle here I am stuck paying a car note with a piece of shit car I have to keep putting money in

These guys will work with you to get you into the car you deserve! Shawn and Tommy go above and…read morebeyond for you! They're very professional and knowledgeable and make sure that your needs are met! My credit isn't the greatest and I've been turned down by many. When they all said no, Byright said YES...couldn't be more pleased with my 2011 GMC Terrain. Thank you Shawn and Tommy and the rest of the staff at Byright Auto. *Edit* 9/24/2018 Shortly after writing this review my lovely 2011 GMC Terrain stalled on me while driving on the highway. A few times thereafter as well. I'm lucky to have made it home safe and sound. Called Byright and they told me they would send out a tow truck immediately. Their rating will change or stay the same pending the outcome of how this all plays out. So far I'm happy with how fast they acted.