My Lincoln Corsair was sideswiped by a hit and run driver. I took it to Highway Auto Body and Dan…read moreOsborne handled every detail of the repair professionally and coordinated with my Insurance Company. The car looks better than when it was new! I highly recommend this Body Shop.

Stopped in today to have some work done on my car and was told their policy is if you've done any…read morework yourself on your car such as change the spark plugs done your own oil change or any kind of work on the car that you have touched they will not work on your car for liability reasons. They cited that their shop has been sued multiple times in the past Which makes me wonder what they have done to be sued so many times that they had to create a policy. The gentleman behind the desk and one of the mechanics suggested that I lie in the future about having done any work on my car so they are actually promoting lying and dishonest acts Which further makes me worry about and wonder about their integrity and adds Creedence to the fact that they have been sued multiple times. I would highly recommend trying somewhere else and not doing any business with this place. My father and brother were mechanics and I grew up around a garage and it is worrisome and unethical to turn down work out of fear of being sued again. There are plenty of other garages in the area. I recommend seeking out one of them.

This shop has been fixing my car for many years! Good work and always straight prices. No bs!…read more I believe the business is closed though. The phone number has been changed to an unknown number. I wish we would have been informed of this decision. They are missed

Best mechanics in westpark! Honest fair on price!…read moreWent in for minor breaks adjustment kept to their word..,no upselling.... Same with oil change and no upsell just honest about tire tread.... Car was complete when they said it would be...Patrick Mangan

Such a great experience--highly recommend! Did a great job on my Jeep (another place gave us an…read moreestimate twice as high!!!) A to Z saved us a lot of money. Highly recommend :)

DECEPTIVE PRACTICES, UNNECESSARY REPAIRS, AND OHIO CONSUMER LAW VIOLATIONS. AVOID AT ALL COSTS…read more MANAGEMENT CALLED TODAY 05/14 AFTER SET DEADLINE AND BEGUN YELLING AND ARGUING, CONVERSATION DOCUMENTED ALL VOICE AND EMAILS WILL BE UPLOADED. If I could give zero stars, I would. We brought our 2019 Subaru Crosstrek to A to Z Auto Care on March 2nd to diagnose a check engine light related to a slow camshaft response. We were told we needed two VVT solenoids replaced, which we authorized. They billed us for 2.0 hours of labor and charged nearly $900. Barely two weeks later, the exact same check engine light came back on. We brought it back, and they threw two MORE solenoids at the engine, charging us hundreds more and miraculously only billing 1.0 hour of labor for the exact same job. Within days, the check engine light came back on for a third time for the exact same system. We realized we were being scammed and took the vehicle to a real, professional mechanic. The new shop ran a proper diagnostic (see attached photos of their itemized report). They found that the VVT solenoids were NEVER the problem. The issue was simply debris built up on the magnetic ends of the Cam Position Sensors. The new mechanic cleaned the sensors, test-drove the car multiple times, and the issue is completely resolved. A to Z Auto Care sold us over $1,500 in unnecessary parts and inflated labor rather than actually diagnosing the vehicle. Furthermore, A to Z Auto Care operates in direct violation of Ohio consumer protection laws. They refuse to provide legally compliant itemized receipts detailing the brand or condition (new/used/refurbished) of the parts they install. When we explicitly asked the female manager for a proper itemized receipt with diagnostic notes, she was evasive, stalled the process, and falsely acted as if providing a legal receipt was not "standard business practice." They also failed to return our replaced parts to us or have us sign a waiver, another direct violation of Ohio law. We sent a formal demand letter requesting a refund under their own "90-Day Labor Warranty" since their labor completely failed to fix the issue. They ignored it. We are now filing formal complaints with the Ohio Attorney General and the BBB. Look at the attached photos of their non-compliant, vague receipts compared to a real mechanic's diagnostic notes. Do not trust this shop with your vehicle or your wallet.

So this morning I woke up to a silver screw jabbed in my front tire and it was going flat fast! I…read morewas in a panic driving to work thinking it would blow...I spotted this shop at the light and pulled in hoping that he plugged tires there? The gentleman "Mike Jr." was so kind to stop what he was doing and plug my tire on the spot! I can't thank him enough for his kindness and speedy service!!! I highly recommend this repair shop!!! Super nice and did a great job :0) Thank you for your kind energy! -Danielle E.

First, Pinnacle Auto Repair is in South Euclid, Ohio .. note that the website refers to a similar…read morenamed place in Orange, California. Mike is not part of that operation so any reviews from CA are not referring to the one in South Euclid. Second, I have been going to Mike at Pinnacle since before he started his own company. Both my cars (2004 Honda Accord and 2005 Chevy Classic) are in top shape. He is the reason my 2004 Honda Accord is at 255,000 and still going with great (30+) MPG. When he looks at a problem he will also look for anything else that may or is needing repair, and how soon that repair is needed .. and he gives me estimates. That may raise the visit cost but prevents problems later while on the road. He and Mike Jr are totally trustworthy and know what they are doing.

Prompt, professional service at a reasonable price. I can't recommend this place enough. Anyone…read morelooking for an honest mechanic should check this place out

Simply put, Auto & Tire Automotive Service Center is a reliable and friendly place to get your…read morebreaks repaired. Tim and Dave are honest and down to earth. I highly recommend their service. While on a trip from Chicago to New Jersey for a family wedding, the breaks on our 2013 Toyota Sienna began making a sound when used. My wife and 3 kids were already antsy about the drive, this breaks issue made them more anxious and annoyed. Not knowing the reliable service locations in the area, I put the word "breaks" in Google. We went to Meineke, a franchise name I recognized. They quoted us $600+ for new front breaks and rotors. That seemed pricey. We left and called a few other locations on the Google list. One service location we called was very busy and said they could fit us in for the following day. We couldn't wait that long as we had to be at a wedding in NJ that next day. When we called Tire & Wheel Automotive Service Center, Tim picked up, listened to our predicament and offered to help in an expedited manner. We brought the van in, showed him the Meineke quote and Tim immediately quoted us $100 less and said that they'd be able to expedite our repair due to our schedule/need. While in the waiting area, we met Dave, a low key stand up comedian, who made every effort to make our family us comfortable, including changing TV channels and making great small talk. Both Tim and Dave are so down to earth, kind, and friendly people. As an example, during the wait for the repair to be completed a guy with a mobile food business pulled up to the repair shop and sold some food to the employees. My kids went out to buy some snacks and drinks, but when they tried to pay, Tim wouldn't let them, he paid for my kids. I couldn't believe how lucky we were to meet such friendly, generous, and honorable people. Our brakes were repaired in less than 2 hours and we were on the road a little while later. The repair shop also had a way to finance the repair via a 3rd party company called Snap. We were grateful to be able to have the option to finance the cost of repair, as we didn't budget break replacements in our trip budget. The financing part took some time to go through, due to the Snap company's lack of timely customer service, Dave and Tim did everything on their end to make the transaction go through, and it finally did work. On the way back from the wedding we made sure to stop by and bring the guys some Kristy Kreme donuts as a thank you for their k service and kindness.

The manager told me the reason the price was so high was because they only install New Original…read moreManufacturer parts. Here is a photo of the "Remanufactured" aftermarket alternator they put in my car. Very dishonest of them.

I took my truck in for a brake line replacement, and they had a full schedule that day, and after…read morecalling about the delay, it spilled over into the following day as well. No big deal, it happens. I return to get my truck, and my final bill is $40 UNDER the estimate!!! Unheard of to come in less than a repair estimate. I was ecstatic about that as it was, but their work and customer service are top notch. Highly recommended for those in the Lorain area looking for a reputable mechanic.

This is going to be a long review so you can get the entire story. I have been going to Pallens…read moreAutomotive for probably 25 years or more, I ran an automotive parts store and serviced the Pallens shop and even his one son Michael worked for me. I have two vehicles, my 2012 Chevy Silverado 4x4 and my wife's 2013 Ford escape AWD. My wife's car had a check engine light and a low tire pressure light come on the dash. I've told Tom, Steven, Victor and all of the other mechanics to never put cheap or one year warranty parts on any of my vehicles and from day one I've never complained about a repair bill. Now after calling and telling Steven that the code was 051, a crank case pressure sensor. Steven called and told me to bring the car into the shop Friday at 9:30am and he'll check it out. Now every time I deal with Steven he tells me that he'll check it out and call me but that never happens and we're without a car for two to three days and when I call he tells me oh I gotta check this or I gotta check that when in reality he's blowing smoke up my butt. Well the truth came out that Friday. When my wife dropped off her car she asked when can I pick up my car, now remember Steven told me 9:30am, well it was 8:30am. My wife was to told she could pick up her car at 4:00pm. I picked up my wife at her job in Elyria at 3:55pm and drove straight to Pallens and I'm sitting in the parking lot waiting. Finally she comes out and I asked what's going on and she tells me that the young mechanic just ran out to the parking lot and pulled her car into the garage and changed the sensor. She paid the bill and we leave, driving home on broadway my wife calls me and and says that the check engine light and tire pressure light is still on. I told her to turn around and go back. She's told that Steven will get the sensor from the Ford dealership and she asked about the tire pressure sensor and was told she has to make an appointment even though they stock those sensors. This proved to me that Steven was peeing on my foot and trying to tell me that it's raining. You cannot believe anything Steven tells you. When a man's words ring empty (Stay away) I've had repair bills of $2000 sometimes more and I never complained about any one of them but when you show me that patronizing, your business means nothing that I take my money and spend it elsewhere. Thank you Stephen you save me some money you can blow smoke up somebody else else's you'll never do it to me again.

Quick service that was priced below what I expected. Had my car towed to their shop at 4 pm and it…read morewas ready by noon the next day

Care for customers... got a service, I asked them to check the service because I had an issue. He…read morestart telling me about another customer, I told them Im not interested in other customers currently. He said well then I don't care about you. In America, that's un-Ethical business.