I always receive my bill a few days before it is due. So initially I had my bill emailed to me thinking that would be better. No it was not. I then decided to go back to receiving paper mail. Evidently Arizona Water company changed their system and instead of informing customers ahead of time they did not. I did not receive a letter explaining why my payment was refunded to me. I then call to see if I owed anything and the automated system stated I had a zero balance. So imagine my surprise when I receive a letter stating their system changed and I would need to start an online account to update my information. I figured that would be easy enough. However, it is not easy. Their stupid updated system glitches. It is impossible to fill out any information due to the continuous blinking on their site. It is a very stressful situation. So I called the new phone number that was listed on the letter. I was given the total of my bill which I paid more than what was due. So check this out. I receive another bill stating that I have a past due balance which is due now. I decided to call them. I was quite surprised when a person answered. Normally I get their names, but this lady would not let me get a word in edge-wise when I was trying to ask her questions regarding my bill. This company needs to focus on customer service because they are not even close to helping their customers. read more

Horrible customer service. No one answers the phone. Only one important thing and it's definitely not us.

Customer service is horrible because regardless how many times you call during normal business hours nobody ever answers the phone. I tried the local branch and the corporate office in Phoenix and the phone just rings after making the selection I need. read more

The water company on southern in Apache junction.I called them and told them I was moving and to turn off service and I got another months bill.so I called them again they said they didn't turn it off but put me on vacation mode.i talked with supervisor he said he would take care of it then I got another same thing he said he would take care of it. then I got another bill with notice that they were going to turn it off if I didn't pay so I didn't pay and after paying 3 months of service they sent me a final bill. I ended up paying for 3 months of service so it didn't affect my credit score of over 800. There valve they replace years ago had always been leaking I've been paying for that for many years. what can I do about it nothing but let everyone know and be aware thank you. read more

Arizona Water Company - My old property at 2774 w 13 th ave in Apache junction - Utilities Near Me - Apache Junction, Arizona

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Terrible customer service at the Apache Junction office..I recently switched banks and so I updated the Sure Pay info with them like I have done in the past. The lady I spoke with wrote the account number incorrectly. A few weeks later I received a letter threating to shut water off because of no payment. Short story, I had to call at least Three times to before finally they corrected it and had one lady hang up on me. The water qualify is terrible as well..Very, very, very hard water, but if you live in the East Valley you no other opitions read more

I live in Casa Grande,,,,I was out of town on vacation for 13 days and forgot to pay my water bill prior to leaving. When I returned on the 16 my water had been shut of becasue to quote the CSR at AZ Water, they shut my water of because they were sending out my next months bill, and the previous months bill hadn't been paid yet. I have lived in 4 states here in the US and never EVER has my water been shut of for being weeks late. This is the most ridiculous BS I have ever experienced from a Utility company. And seems predatory and like a, very unfair business practice. But who can you complain to, and who else can we get water here from. So this is the BS we are subjected to here in this city. I know I am not the only citizen here who has experienced this, so if anyone would like to see how we can all figure out a way to protest this or file whatever we need to legally to stop this, please by all means, lets figure out collectively as a city what we can do! read more

I usually get texts telling when my next bill was due and have been doing this for as long as I've been here since 2010. Today, I get a text saying payment is due and I like to pay ahead of time so that way I don't have to worry about it. It usually goes through and I get an e-mail saying it's been processed. All well and good. So I paid it today and it told me ''payment failed''. I had just lost my job and I had enough money to cover for this month. So I waited, thinking, there was a glitch or something. Got the same message. So tried calling the office. They are horrible at phone calls. lol No one called me back and every time I called, I was either first or last in the que. I accidentally called the office in Buckeye and I have no idea how I did that. lol Anyway. They answered their calls right away and got me more help than the one in CG. Long story short, how come the office in Buckeye can get me my account, but the one in CG, where I live, tells me, I don't have an account when I do? Then they tell me they needed proof from my dad, who had the account before, but had died. In the beginning, they needed a freakin' death cert and I had showed it to me. I don't know if it's their system or what, but how am I suppose to call my deceased father and tell him he needs to speak to the office? lol :) Anyway. Finally, got my problem solved. Updated systems does wonders, folks! lol But the ladies were that were working there were nice. read more

This company has the most rude customer service reps possible. It is a total joke of a business. I called to set up my water bill on direct deposit, for my first ever bill with them, and needed an account number to reference. I am on my properties lease, and so is my spouse. I asked for the account number & she says "Nope can't help you" Excuse me? I am ON THE LEASE FOR THIS PROPERTY AND PAY ALL UTLITIES. I think you need more training? Last time I checked when two people are on a lease, one person can pay the rent, and one person can pay utilities. So you can't help? If I would've known this was Arizona Water Company before we signed this lease, I wouldn't of signed up for this. The 1 star reviews TRULY reflect this business. On top of the water quality being gross. Typical Apache Junctions finest! read more

I'm tired of every month getting disconnect threats because the government ran water company is to out dated or dysfunctional to have easy pay options. Like an idiot company they don't want your money,, then the pathetic payment type they take they want to charge more for. So snail mail is what they get,, in the private sector they actually want money and actually work to make giving them money easy. read more

Yes, our water was shut off without notice 3 times already. I'm starting to think they have poor Customer service. We never receive a paper bill, and my roommate even says it is paid up. There is something seriously wrong with this Company when they shut your water off over 12.00 read more

Almost zero customer care, I use the Apache junction office and after calling 20 times over the course of 3 hrs I finally got there to request my water be turned on from the meter she assured me it would be turned on by the end of the day of course it was not. Wouldn't waste my time calling them on Fridays as they would not pick up for me or my girlfriend would be better if they shipped these jobs overseas at least then we could get some things done. Hopefully they see this and retire read more

We are glad they are attempting to enter the 20th century with an online payment system but they always take 3-4 business days to actually request the $$ from the bank. I've had to revert to the 19th century and mail in checks to them...gets credited faster. read more

When they mess up its your fault...when you mess up its your fault. This is THE WORST water company I have EVER seen in the U.S. Its worse than the water company I had in Turkey. I am in Casa Grande and the customer people are RUDE....the after hours people are RUDE....I dont think you are allowed to work here unless you are ignorant and rude. I really hate this company...but they pair up great with San Carlos Irrigation....they both suck. And if you need to leave for a few months....they still charge you what you pay monthly...at least 26.00. But if you are late once on a bill you know they will disconnect you and charge you up your ass. Ive never paid late...I know better from all the horror stories Ive heard about them. I wish I had my own well. Thank God AZ will be my home part time...this state is a nightmare. read more

Horrible utility company. They notified me on Feb 7th to having a system error in not emailing out January's bills. I didn't have a chance to send a payment yet and today on Feb 9th they turned off my water over $47. I always pay my water bill. This company is a joke and clearly lacks any common sense. Apparently there were multiple people in my neighborhood who had their water turned off over this debacle. Whoever at AZ Water made the decision to handle this situation in the manner that they did should be fired. read more

This company is the worst and unfortunately I have no choice on the water company I use for my area. First off, customer service is absolutely rude. I called and spoke to a Sherry and she cut me off and had rude remarks while on the call. Not only that, I just got my yard remodeled and my bad for my landscapers putting the weed fabric and rock over the water box in the ground, but whoever came out from AZ WATER COMPANY, straight up f&@cked up and cut the weed fabric and pushed my rocks all over the side walk in this area of my yard. There's a wrong and right way of doing things and how this was handled was completely wrong. This company is frustrating on many levels. I feel like they don't treat their customers well because they provide a service we all need and are forced to use. read more

These people enter your property unannounced and paint all over it. They have no manners and show no courtesy. It is simply outrageous that these people show no respect to homeowners. They painted all over my property. When I explained that they should have painted on the adjacent unpopulated property, they did not apologize. I have lived in Apache Junction for 15 years, and the Arizona Water Company's behavior and attitude have gone from bad to worse. I am very disappointed and feel violated. read more

This probably isn't 100% fair, the people at the Bisbee office of AZWC have always been polite. But good grief. I don't live there anymore, and I pay my bills online. Hello, twenty first century. To change payment info for my Bisbee electric bill, I sign in and 30 seconds later I'm done. (see? I could even describe it in 30 seconds or less.) AZWC?? Google the website. You can't sign in, there's no online interface at all. look for a link to the asterisked form and realize there is no link. Google and find the form, which is not actually located with the original website info even though it's asterisked. Print the form. You need your account number, so go hunt down your paper bill, which you haven't kept, because you don't need it after you've signed up for Surepay; you grit your teeth and shred this mandatory but unnecessary piece of mail every month. (and what's with forced Paper Billing? Seriously? Which century are we living in? It's not enough that the water is being mismanaged and while the bill goes up because of admin fees there's no incentive to save water due to the outrageously cheap rate we pay for the actual liquid, but we're forced to add mailed paper bills and checks to our environmental mistakes. Is AZWC being managed by my senile grandpa? "Be quiet Sonny, I'm making money here. The planet doesn't matter, I'm going to die next year.") So wait a month for the bill to arrive. Fill out the form. Attach a paper check. Oh wait, I don't use paper checks, I specifically didn't order them for the new bank account because I'm not living in 1985. Go back online, pay $15, order checks I don't want or need and wait for them to arrive. Find a stamp and envelope in a back closet. Mail. Wait two months. Bill is still debiting from the old account. Call, wait 20 minutes on hold. Be told that you had to cancel your old Surepay before you can instate a new one. Cancel it - you can do this on the phone, probably only because: next month when your paper bill arrives you have incurred a penalty because now they didn't debit Either bank - but they're 'justified' because they sent a paper bill that you don't ordinarily touch BECAUSE YOU'RE "SUREPAYING", so why on earth would you have paid it by mail, even though you now have this nifty $15 doorstop - excuse me, '$15 wad of paper checks' - you were forced to buy solely for the privilege of not using checks. Hello. Four months and $55 later, have your Surepay changed. And the upshot is: I have no option for water other than digging a well or praying for rain, so my entire banking process has to keep a foot in the environmentally clueless and catastrophic twentieth century solely for this antiquated and incompetent company that's apparently surviving by finding ways to financially penalize their customers, or possibly cause them a nervous breakdown, in addition to overcharging them. A 25% increase in admin cost in one year? Really? Did you get a 25% raise? I didn't. I am now paying an admin fee that's 250% more than what I pay APS for their admin services. Looking at the process, it's no freaking wonder. read more

The cashiers are nice, for the most part. Water is expensive and the monthly cost keeps increasing just like everything else. It would be morbid they opened earlier than 8am for customers trying to pay their bill on their way in to work. read more

They have been billing a non person in our home for 17 years now. We have tried to fix the issue over the years but it looks like we would have to take some pretty extraordinary steps and I figure since they don't seem all that interested, I'll just stiff them on the last payment. I thought it was just a weird fluke until I attempted to report one of their holding tanks was gushing water under their enclosure and into the sewer. They suggested they could send out a technician but would bill me for the service call. Jesus, these folks seem incompetent. read more

The property is un-occupied and the water was always shut off at the house but the meter was left on in the alley (off the property). This allowed water to be available when work was done on the property. The property never had more than a $30 water bill per month for the past 12 years. A leak occurred on the property between their meter and the house shut off valve. A person visiting the property next door call AZ Water and reported they heard water running. AZ Water called me, the property owner, but had put the phone number in wrong...one digit off. The meter reader read the meter, which indicated a great deal of water going through...did not knock on the front door to see if anyone was home and did not put a note on the door, and did not shut the meter off. They simply let AZ Water send out a bill for $457 dollars for that month. (The previous month was $30). When I, the owner, got the bill I immediately shut the AZ Water meter off in the alley. I asked them why they did not contact me or leave a note on the door or shut off the meter when they were called by the 3rd party. No response. Then then sent me a final bill for $1625 dollars. This company is criminal. The property has no pool and a rock yard. Where the hell did they think all that water was going? read more

The worst customer service ever! If I didn't HAVE TO use them for my water, I wouldn't. The woman who work there clearly hate their jobs and take it out on the customers. Ladies learn to crack a smile. read more