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    Arhaus

    2.6 (49 reviews)
    Closed 10:00 am - 6:00 pm

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    Dining room table purchased 2/2022
    Tom G.

    Totally disinterested sales and management. We purchased many things over the last 15 years including tables, multiple couches and bedroom furniture. Feb 2022 we purchased table and chairs. They delivered broken 3x. Each time they tried to insist it wasn't broken. Finally Aug 2022 they agreed to replace with different table. Now December 30 no table or updates. When we clll to ask for update they get bored and dismissive and say we'll just have to wait. Terrible customer service and absolute no follow up. They don't know how to treat loyal customers. We are very disappointed in our experience and will be very hesitant to ever shop there again.

    Seat Cushion

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    2 months ago

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    3 days ago

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    1 year ago

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    6 months ago

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    1 year ago

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    3 years ago

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    3 years ago

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    2 years ago

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    Arhaus

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    6 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    Arhaus

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    4 years ago

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    4 years ago

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    5 years ago

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    6 years ago

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    Arhaus

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    4 years ago

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    9 years ago

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    Angela H.

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    9 years ago

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    7 years ago

    Love the Naples store! The designer, Laura has been nothing but helpful and I can't wait to see the finished product!

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    Arhaus

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    4 years ago

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    7 years ago

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    7 years ago

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    Arhaus

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    6 years ago

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    5 years ago

    OMG! Love this place. Denise is the best! She's just so knowledgeable and can't wait until our next project

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    Arhaus

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    5 years ago

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    Arhaus

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    8 years ago

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    6 years ago

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    Arhaus

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    7 years ago

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    13 years ago

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    7 years ago

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    Arhaus

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    11 years ago

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    8 years ago

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    Arhaus

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    9 years ago

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    Arhaus

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    11 years ago

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    12 years ago

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    8 years ago

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    Arhaus

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    8 years ago

    I always get a fabulous product from Arhaus. Customer service is wonderful and Sally always takes the time to help me.

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    8 years ago

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    Page 1 of 2

    Ask the Community - Arhaus

    Review Highlights - Arhaus

    I was lucky enough to work with Denise Alves in purchasing furniture for our new home in Florida.

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    Norris Furniture & Interiors - Model Home by Worthington Community

    Norris Furniture & Interiors

    (22 reviews)

    I launched an itinerary in an effort in finding a much softer mattress going along this stretch of…read morea mecca of mattress and furniture stores. I did stop in Norris Furniture even though i know selling mattresses wasnt their main forte. Marybeth was kind enough to take the elevator up to the second floor to try out their selection. Although they were too firm for me as i was in quest for a much softer one, she did recommend a store her husband sold mattresses at which i appreciated but still went to that chain on the route i was going. I just wanted to let her know that! :) The one thing i would like to add in general on behalf of mattress stores, they should price in or even accept your trade-in of a previous mattress like a Car Dealership does. This is a business and they handle mattresses better than we do. If i was an employee there, this would be a Board Meeting winning idea id enter in with before joining! Consumers would shop at the mattress store knowing they'd take their previous mattress as far as discounting the price. Always wise to be conciliatory to the consumer securing more sales that way too! :)

    We are from Ohio and bought a home in Naples in July, purchasing 3 bedroom sets from the Naples…read moreNorris store. We were told from our designer, Annette Ullrich, that the 2 Lexington sets would take 10-12 weeks to get in. The sets did not come in until December!!! We had to constantly reach out for updates, and she told us to stop contacting her, that it was a Lexington issue! When she lied to us and knew all along that there was a delay in production. Had we known, we would not have ordered Lexington furniture. We had asked for management contact information, and she refused to give it to us saying that he was not in charge of order status and could not do anything about it. When the order finally came in, we were not in town and needed white glove delivery and asked her to be there for it, and Annette told us that she would not do it because she was too busy and would be on a cruise, and that that service was up to the designer whether they wanted to do it or not! We obviously picked the wrong designer!!! She's a liar and very unprofessional! We finally got in touch with the manager and showed him the text string and he was appalled at her behavior, as was the head designer, who did go over and take the delivery for us! So thank you to the two of them for rectifying the situation. But Annette still did not get fired, which should have been the end result. If you shop there, DO NOT USE ANNETTE ULLRICH AS YOUR DESIGNER!

    Arhaus - furniture - Updated May 2026

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