I have always liked the look of Arhaus furniture, they have unique things that really draw your attention. I have ordered in the past (several years ago) and was happy with the experience. We purchased a new house recently and decided to go back to Arhaus. I will NEVER go back. We purchased a floor piece (which means it was less expensive - still pricey, but we had to move it ourselves). Upon getting it home we noticed the piece was not functional as it was intended (it was designed to hold wine glasses, but the slates were not spaced properly). When trying to reach our sales person and a store manager to discuss what could be done, and check on another piece we ordered, our calls went unreturned for days. After several calls, over many days and several messages a store manager finally called back. It became clear there was knowledge of this problem. They did agree to take the piece back, but wanted me to bring it back to the store. They finally agreed to have it picked up, but did not cover our costs to get it to our home in the first place. We ordered another piece in the same initial order and the quality is average at best. The third piece we ordered was a nightmare to get delivered (someone seemingly overlooked placing the order). The experience was horrible. They worst part, I don't think they could care less. At least it didn't appear at any point that they were concerned about the terrible customer service and/or quality. read more