Unprofessional, rude, bad work ethics and extremely terrible job performed. I ordered glossy coat. They did place a glossy coat on the bamboo floor. They left the lights on to my entire house because they took pictures of the floors; I could not go in for 24hr until the floor was dried. The next morning, there were many spots missed, not even coated. There were dirt trapped underneath the coat, hair and whatever else they missed when they swept the floor with the broomstick. We pointed out to them and they told us, that's how it is supposed to be with one coat. They suggested a second coat. A second coat to cover up those missed spots? Yikes! After much arguments, they came out and this time, vacuumed the floor which they did not do the first time. They did a nicer job this second time. However, because they had literally shaved off the bad first coat and redo it and make it right -- it was consistently coated throughout the entire house. Once again, after 24hrs, we noticed this time, it was not the glossy coat that we had ordered for. Yikes! We have resorted to find a true professional to come in to resolve this issue and help us coat the floor appropriately. By the way, they also caused a bad leak when they pulled out my refrigerator but did not admit to it. They yelled back at you in your face. Also, they will not take 10% down payment like most other contractors in the industry. You'd have to pay at least $700 up front before they even start the work. That's ridiculous! I did not see red flag but once sucked into this process, you 'd want to give them a chance until your experience with them is so terrible that you just scratch your head. This second time they came out to redo the floor, I was left with 1. should I have them coat it a second time or 2. because the job was done this time the way it was supposed to, then I dont need a second coat? As I mentioned the next day after the coat dried, that's when we found out they had the last laugh b/c they did not use the glossy coat that we ordered and paid for. What a headache! They could not be trusted! read more