1. Arents Karen DDS

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Bryan, TX

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7 years ago

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Element Dental & Orthodontics - Family Dentist in Bryan, TX

Element Dental & Orthodontics

2.5(30 reviews)
1.9 mi

I had a very disappointing experience at this dental office. First, they strongly pushed me to have…read morea deep cleaning, even after I explained that I could only afford what my insurance would cover. I declined, but they continued to insist that I needed it. Eventually, they performed the basic cleaning, which was extremely painful--by far the most painful dental cleaning I have ever experienced. After my appointment, I received a $120 bill for additional X-rays that I was told the dentist required. However, no one mentioned these additional X-rays or that I would be charged for them during my visit. I contacted the office to question the charge, and they ultimately waived the $120 bill. The entire experience left me feeling uncomfortable and pressured, and I did not feel that the costs and procedures were communicated clearly. I will not be returning.

I had been going here for a few years, since we moved to the area. The first few visits were fine,…read morenothing great. Then they started changing my appointment times without updating me. I make my next appointment at the one prior, so six months out. The first time it happened, I showed up and was told my appointment was not for 30 minutes. I thought maybe I put it in my calendar wrong since the text appointment reminders said the new time. At the end of that appointment, I scheduled my next appointment for 6 months. Later, I found the original appointment card with the first time written on it. The same thing happened again. They changed the time and never sent an update; the text reminders just showed a new time. After the third time, I was done. I never saw a dentist except for my first visit here. So, in three years, a dentist only looked in my mouth once. I don't have dental issues, but the dentist should be checking at every appointment. That is their job. Not acceptable! Find somewhere else.

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Arents Karen DDS - generaldentistry - Updated October 2026

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