We booked Arenaverse a few weeks in advance for my son's 11th birthday party. He had visited the location with his summer camp and was so excited to return and celebrate with his friends. The booking experience started off strong--Leland, the party coordinator, was extremely helpful, patient, and detailed in explaining everything over the phone. Though paying in advance over the phone felt a little odd, we agreed and moved forward confidently. The venue is inside the Westminster Mall, in what used to be a vacant storefront. The party space was basic but appreciated: a couple of tables for food and gifts, a few more for guest seating, coolers for drinks, and basic party supplies like reusable balloons, paper plates, napkins, and disposable utensils. We had 12 kids participating in the activities and around 25 total guests. While the kids were excited, the experience started to fall apart after check-in. Jeff, the owner, greeted us but quickly became overwhelmed and impatient--particularly with the high energy of a group of boys aged 8 to 11. We were upfront about the group size when booking, so his attitude felt unnecessarily short. The VR escape room, which is located several storefronts away from the main party area, was not very accessible--especially considering the bathroom was there, and guests had to make the walk through the mall to access it. We had paid for a banquet room, but never got the chance to use it. Kids had to be run down to the restroom by adults due to the distance, which wasn't ideal. The escape room itself seemed underwhelming. It looked like an empty room with tape on the walls to designate areas. I'm not sure if the setup had more to offer visually once the VR started, but from a parent's perspective, it felt underdeveloped. After 30 minutes, the kids were led back to the laser tag area, which they were excited about--but even that had issues. I had paid for 12 players (which I wanted and was told could be interchangeable in the groups so my two older sons and brother-in-law could join in) but only one of them got a chance to play. There was no communication or adjustment made for this. The owner eventually disappeared and staff was minimal--just one woman who clearly didn't want to be there. She spent more time on her phone and drinking Starbucks than engaging with the kids. To top it off, the VR equipment stopped working during the party, and no one stepped in to fix it or communicate with us. A particularly upsetting moment was when my elderly aunt, recovering from surgery, was denied use of the bathroom and was yelled at. Mind you we paid for the "banquet room" where the bathroom was located. My son also told me that Jeff raised his voice at him about bathroom use. That behavior is absolutely unacceptable, especially toward children and elderly guests. Despite all of this, my son had a great time with his friends--and in the end, that's what matters most. His words were that he had "the best time ever," and for that, I'm grateful. But as a parent and paying customer, I felt let down by the lack of organization, professionalism, and empathy from the staff--especially given the price tag of over $500. If Arenaverse can improve their customer service, clarify the structure of their activities, and better train their staff to handle parties, they could offer a much better experience. As it stands, I would not recommend it for future parties. read more

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We rented the entire place for team building for 3 hours. Everyone had a blast! The Escape Rooms were tough. We cut the times by about 15 minutes so we could take advantage of all the games. I think we would have been successful if we had the full amount of time! ;) We saved the game room for last, because believe it or not, VR games are exhausting! read more

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We came here to celebrate a birthday for an 11-year-old. This was so much fun. Specially for the adults. lol The kids loved it, but in honestly I think the parents had just as much fun if not more. The staff was very attentive and very helpful. The virtual reality room was so much fun. They also had a fuse ball table, a pool table and a guitar hero with drums to play. We took our own cake, drinks and food for the party. They supplied coolers for the ice to keep the drinks cold. All in all I would definitely do this again! So much fun and laughter was had by all! read more

Arenaverse - Virtual Reality Centers Near Me - Westminster, California

I haven't been to the Westminster mall in so long and it's sad to see the small businesses come and go. There is more than one shop now selling cutesy plush, Disney Loungefly backpack and Funko Pop. No candy shops; so sad to lose See's and the faux Sweet Factory. What they do have is an invasion of interactive experiences which have been doing very well. Sky Zone has been dominating the upper level since replacing Old Navy; games, foam pits, video games, etc. Donut Life Museum looked cute but my boys aren't doing anything for the gram. Rogue Empire is behind in its opening looks like its more targeted to the D&D /role-play gamers. Arenaverse is next door to Rogue Empire & across from Skyzone. It may only be two rooms but the kids will be talking about this for months. Upon entering you will sign the waiver (if you have kids). They'll go through the basics; designated game area, don't run or hit, DON'T touch the headset, etc. You can see what they see on the multiple screens in the back area. Plenty of room to set up your party as only 7 can game in each round. All in all I thought it was a party knocked out of the ballpark. The staff was amazing and shoutout for the extra TLC for one of the party-goers on the Spectrum. It's great to see how professional and caring they are for everyone. (Covid side note: everyone wore masks and there is hand sanitizer available. Areas are cleaned off between parties as well as the headsets between rounds within the same party. They did not enforce non-mask wearing but all the staff wore their masks the entire time.) read more

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[Visited in 2023] Omg! This is like working out at Planet Fitness. We signed up for 30 minutes for $20 per person. Six players can play max in Lasertag. Originally, my boys were going to try out the Lasertag just them two. There was already a couple waiting for more players to join. Therefore, to fill the spots to max capacity, my spouse & I signed up. Then the very nice guy who works there set up the equipment & read us the rules. It was fun, & believe me, you want the fans on BEFORE you start playing. read more

Adam is Amazing!!!!! We saw this place and wanted to play. But we saw the guy turning the lights off and said they were closed. When we turned to tell the kids they were closed the man said he would open it up for us. Me and my kids played 6 rounds and had so much fun. It was only 10$ per person, I highly recommend this place. Thank you again Adam for the experience. read more

I was organizing a birthday hangout with Javier and he has the best customer service so if you ever wanted to make a reservation, ask for him! He will always give you the best deal! As for my experience, it was pretty fun but I wish there was A/C because it was pretty hot. Another con was that it takes a bit of time to setup and explain the rules so if you are on a time crunch, keep that in mind. Overall, I had a great time and I would recommend this place to others to try! Pro tip: Crouching and shooting over walls in Lazer Tag is the way to go LMAOO read more

Host was very nice. The booking went smoothly and it was very thorough. Gave amazing directions which it easy for you and guest to find the place because it is located in the mall and most of the stores are closed. They are super easy to work with and accommodating. Pretty much can work with them to let anything happen. It's a great idea. Kids had fun. We did a basic package. It was a party for 5 year olds. $400 for two hours plus tip. Came with a host to check everyone in. Decor, utensils, coolers are included. We had about 12 kids for two hours. 6 at a time can go. I'd say the other group of kids may have needed something to do while they wait. 2 hours for little ones is good enough but if I were to do it again... I'd say keep it at 6 so they can just keep going . Five year olds have a lot of energy. There's no running sooooo they can take quick 5 min break in between each game and go again. Waiting for each group to finish is a long time for these kids. They had each group play about 3 rounds before they switched. Maybe if they switched for every round it would be better. But maybe also the switch out in between may take more work to do. The person talking on the mic could have been a bit more welcoming. Kids are 5-6 so I get it, it takes time to get their attention. Sounded a bit irritated. But the vibe was kind of like that from the beginning. He had a mask so it made it even harder to understand. Decor was two ballon bouquets and black table covers. Maybe you can bring a bit more... a back drop would be nice or a happy birthday sign. Keep food away from back door there's flies that come in from dumpster outside of loading doc Go to the outside bathroom the one inside was not too clean In the end kids had fun. It was a good experience. The place looks great for an adult party with the vip room and all the amazing accommodations they have. I do wish I read the reviews a little closer before hand, because the feedback was true and the concerns they had. read more

I brought my preteen and teenaged nephews here, and lemme tell you, I think I'm the cool aunt now! We first hit up the Escape Room just around the corner, which gave us a 50% discount off of 18 rounds (converts to about 30-45 min of laser tag) - or $10 per person. I was feeling kind of bad, because my younger nephew had to tap out of the escape room, but I think all was forgotten after the lasertag sesh. When you first walk in, it kind of looks like a lame gym floor with tape all over it, but the magic happens when you put the VR headset on. You and your crew get transported to various scenes where you can brutally headshot each other over and over again. The graphics are pretty rudimentary, but you still feel IN IT. Such a fun and affordable place for a family, small birthday (I think max players is 8?), or a creative date. read more

This was our first visit and time trying VR! Super fun event for our 12 year old son's birthday. Ruben and staff took great care of us. Both laser tag and the goblin escape room were very cool! Definitely recommend! read more

Arenaverse - VR Laser Tag - Virtual Reality Centers Near Me - Westminster, California

Wow! What a fun time.! PARENTS AND ADULTS LISTEN UP..BEST PARTY VENUE IN TOWN!! We got a great deal on a VIP PACKAGE which was a complete lockdown of the space, balloons, utensils, party set up and ALL GAMES!! BUT THE GAMES...VR ESCAPE ROOM CALLED GOBLIN'S QUEST WAS MINDBLOWING. If you have done Dreamscape or Sandbox VR, THIS IS RIGHT UP THERE. YOU WILL BE BLOWN AWAY. There is a bomb, a timer and so many puzzles to solve in order to move from room to room...BUT IN VR, you walk through portals. OMG, IT WAS CRAZY!!! The Laser VR Tag is completely unique and SO MUCH FUN. You are in a VR world trying to hide, shoot, and avoid being blasted. It was so exciting. My whole group just could not get enough and are planning on returning with their families. The ease of the party was just amazing. Thanks to all the employees and the Owner for a great Birthday, but most of all for amazing customer service. read more

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I took my boyfriend and three sons here tonight. I didn't know what to expect because I hadn't done this type of thing before. We all had the most incredible time! We did the virtual escape room, the virtual laser tag, and the VIP room for a bit. I wasn't so good at figuring out the clues in the escape room, but it was a cool group experience with my children, and the visuals were amazing! The laser tag was an absolute blast and it was so funny seeing all of us as different avatars. I really felt transported into a different place. I can't recommend this place highly enough! read more

My 9 year old had a BLAST at her birthday! We rented out both the laser tag area AND the escape room AND the VIP lounge. The littles went back and forth between the tag & escape areas and the parents played pool & the older cousins played rock band. Truly something for everyone to enjoy. I was a little disappointed that the two areas were not connected, just because it wasn't what I envisioned, but it didn't matter. Everyone had fun & the staff escorted the kids between the two areas whenever they wanted to change games. We will be back to play as a smaller crew and finally escape the goblin king! read more

This place is SO MUCH FUN! There are many games to play and Javi is very accommodating! Great experience! Highly recommend! Great for families, friends, dates! The laser tag is more fun than the traditional! read more

Its truly an amazing experience. When we get there the room looked okay, and we didn't know what to expect. This is our first time trying VR laser tag. It was so much fun!!!! We also tried the VR escape room; wow what an experience! We played as family of 4. If you have not tired it yet; you definitely have to try it and see it for yourself! read more

I would definitely not recommend this place. Don't want to ruin your event for your child. Very poor service. Wouldn't let the kids enjoy there time. They were complaining about how the kids walked talked played you name it!!!!!!! read more

I am beyond happy of this experience. Not to mention the great customer service from Javier and the young lady that hosted our VR escape game. We brought our three year old along, he didn't play the escape room. He sat in the same room where we played together as a family. The host of the game block the entrance while our game was in session to make sure no one walked up to where my three year old was sitting. Besides the great customer service the game was super fun. We did the trolls escape room. It was 4 of us playing the game. It helped us work together as a family. It got frustrating at times but you can ask for clue if everyone in the game agrees. We completed the game in 39 minutes the timer was set for 45. I wish I had pictures. We are definitely going to be returning. I recommend for a family fun night out! read more

We went here for my son's friend birthday party and it was disaster. Not sure who is giving this place 5 stars but some of them have to friends of the business. So there was a party of about 20-30 kids and it took about 30 mins to set up each game, each time. So for example, only 6 kids can play escape room at a time and it took 30 mins to set up each game (it's all virtual), so for my son to play 2 games it took one hour... some kids only got to play 1 game. The argument the staff made is they're understaffed, but, that doesn't explain how it took 30 mins to calibrate each session... it was a joke. I give it a two star cause most of the staff was pretty cool, except for the girl in escape room who was exceptionally lost and the long hair guy who explain laser tag by using non friendly kindergartner kid language like "...shoot them in the head to kill them..." read more

Here are things I wish I knew before booking a party. We booked for a kids party. You will only have ten minutes of setup time so setting up will most likely use up some of your play time. Cleaning up will also use up your play time. Probably about 15 minutes. The stopped laser tag more than 15 minutes before the end of the party. Events are booked back to back. Literally. There was another group waiting at the entrance 15 minutes before our time was up. If you book at 11. Setting up the game for them will take up 30 minutes which uses up your play time. This is what happened for our party. When we got there the game was not setup at all. After the first game is started, it takes about ten minutes between games to get started on another game. When you pay the deposit it will say on the receipt that it is not refundable which is expected. But it will also say that going over your time will incur an additional charge of $100 for every 15 minutes. This means any cleaning up is partly taking up the time you pay for. They probably reuse the decorations. My party guests were told over the loudspeaker to stop playing with the balloons unless they wanted to pay for it. Not the best way to handle the situation. Especially with the parents in the room. As the host, that was embarrassing. I am not sure if they even change the plastic table cloths. They have a vip lounge but it doesn't really make sense to use it because you are away from the laser tag. The laser tag is in one location and then r escape room/ vip lounge is in another storefront about 7 shops down. So you would just be walking back and forth. When you pay the remainder of the balance at the beginning of the party you will be asked for a tip on the credit card machine. I decided to see how the service actually was before I decided on a tip. Service was very basic. Pretty much the bare minimum. Nothing great. . We paid for three hours and got actual play time of about 2 hours and 15 minutes. The games are fun. Adults and kids adults fun with the escape room. Kids had fun with laser tag. read more

We booked a 3 hr birthday party for my 8 and 10 year olds. Everyone could participate from 4yrs to adults. The staff was very friendly, helpful, and good with kids. They had tables with tablecloths set up and even met me at my car with a cart to help bring our food and party favors in. I'm sure guests from our party will be returning to play again as the kids and adults all had a blast. Very pleased with the whole process. read more

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Went here as a guest to a birthday party and was pleasantly surprised. Great idea for fun with friends and family. The mall itself is pretty dead but this place is hopefully bringing in more action. Me and my kids did the virtual escape room with trolls and it was hilarious for us to figure out. The staff were all very nice and informative cause I had no idea how any of this stuff worked. We also did virtual laser tag in the room with birthday tables. It's 2 large locations right next to each other in the mall. Prices were better than anyone around and is very family friendly. Will definitely come back. read more

Came here for a party didn't know what to expect. The place looked clean the staff was nice. We had a good time and the map was changeable. I'll be back and with great numbers. read more

Arenaverse - Virtual Reality Centers Near Me - Westminster, California

I had my sons 13 birthday at Arenaverse. We had a great time. The kids had plenty of games and lazer tag to do. We had a party ambassador that helped us throughout the party. Which allowed me to enjoy the party stress free. Get the VIP party package it's really worth it . The VIP room was a really fun part of the party. read more

Arenaverse - VR puzzle game at Arenaverse - Virtual Reality Centers Near Me - Westminster, California

This mall in general is a bit underwhelming and not well kept. The arenaverse was fun, but a bit pricey and I think they're AC was broken because it was HOT. read more

We had a party here for my son's 11th birthday. Everyone had lots of fun. The staff was friendly and helpful.

VR experience was really fun. Had a blast during LA fair. Friendly and nice staff. Thank you for the experience.

They do very well with young dumb kids I know because I had one with me breaking all the rules. It's like 10 dollars for around 20 minutes. It's a fun time with a few people read more

Ruben is amazing!! He helped out and we had a great time. Had family members visiting from out of town and they had a great time. Recommend this place! read more

We went to AreVerse for a family game night with friends of ours. It was so much fun for the adults and the kids. We did both the laser tag and the Trolls Quest escape room and the kids are already asking to go back soon. They also have a VIP lounge with pool table, guitar hero and ect.The staff at ArenaVerse was very friendly and professional . I highly recommend this venue for family game nights, birthday parties for kids and adults and maybe even corporate team building events. read more

Took my niece & brother in law they had so much fun. Really recommend this place it's clean & the service was fantastic. Will definitely go back. read more

Thank you for a great party yesterday Ritchie and Ruben were amazing! They helped all the kids and all the adults too. Made it so easy for our twins' 13th bday party. 16 boys! They were so positive and welcoming the entire time. 5 stars the whole afternoon for sure! Thank you! Also, Javier was so detailed and thorough with the party planning and info for us to send to the guests. We are very pleased. read more

We came for the awesome escape room and now the 3 teenage boys are playing laser tag and having a blast! Thank you so much. We will definitely recommend and return! read more

Arenaverse - David getting them set up - Virtual Reality Centers Near Me - Westminster, California

Had a great experience with my family I highly recommend for something new to do. First time with VR and I would definitely go again.

They have VR LAZERTAG!!!! This was something else we had such a blast when we went on a Friday night. The game starts with 6 players in a free for all, each player has a shield and a gun and everything is VR so the walls and obstacles appear on head set. Great place for a kids party or even adults that like to have fun! Very spacious and clean. It's a great time playing or observing others play since the space is open you'll see the players duck and dodge! GREAT FIND! read more

This place is so much fun!! I went with my cousins and we played laser tag and we did an escape room where we looked like goblins 10/10 experience, I would do it again read more

Soooo much fun! We did the jungle experience! It was pretty easy for me and my boyfriend but that made it so my mom--who isn't tech savvy--was able to join and also have fun. We finished at around 45 mins. It was so worth it and I want to go back!! read more

Javier and his team are amazing they made it possible for us to bring a group of our students from Long Beach Job Corps to have a great time. The service was amazing. Our students truly enjoyed themselves. Thanks again for the amazing time and giving us the opportunity to treat our students to this amazing place. read more

Fun time, INCREDIBLE, EXCITING, ADDICTIVE. Definitely worth the money. Love being my 5 children here they enjoy it.

Definitely will be coming back! My dad had trouble with our reservation but Javier was extremely understanding and helped us out in the situation that happened. The customer service is a 10/10, not to mention it was so much fun!! After thanking Javier and apologizing for the inconvenience, he didn't mind and really seemed like he just cared about us all having a good time- what a caring owner! I am looking forward to coming back here with some friends, thank you for a great experience! read more

We had a great experience hosting my son's birthday. The adults also couldn't resist joining in on the fun as well.