I've gotten a few pieces from here and I've had a great experience every time I've been! They have…read morea TON of variety and the prices aren't bad compared to a lot of furniture stores. The last time I went I found 2 really cute and large dressers and a new couch. We were able to schedule a delivery within 2 days of the purchase. The employees are helpful and honest, and most importantly (to me) they don't follow you around. They just let you shop around & come to them with any questions. A lot of other furniture stores I've been to, employees follow you and constantly ask if you need help. The only con for me is that they don't have a ton of bright colors in most pieces but overall I really like this furniture store!

Brandon Murray was awesome and knows how to take care of his customers. He had the two chairs in…read morethe back of his warehouse. We picked them up on Saturday and it was just a great experience way way far better than Ashley furniture. Brandon Murray, the sales manager at American furniture warehouse did us a great job and he was very very good to deal with and we will return to buy more furniture at American warehouse in the future.

Awesome customer service, I am very impressed by Marty Guy she was so helpful and friendly with me…read moreand my family ... nice prices and beautiful furniture.

Great customer service, the store manager Preston was great to work with. The associate Kristina…read moreSanders was also very helpful. They made our experience easy for us. Will definitely recommend to family and friends.

It is the worsted experience ever. Do not buy anything from this store or business. Purchased a…read moresofa set 3 plus months ago and all I got was excuses after excuses that it will be delivered and still waiting. Terrible service. Cannot call the business because it has no number to call. Prices were reasonable if you can wait for a year to get it delivered. Avoid at all cost. Store was clean and nicely arranged. ** PLEASE READ ALL THESE REVIEWS BEFORE GOING** my mistake was i didn't and it will be costly. Delivery was made after 3 months and was very professional. They set up the couches and make sure everything works before leaving. Took away the old furniture (for a fee)

Don't do business with these thieves. I went to purchase a…read morenew sofa. They tell me it would be handmade. The day of delivery the driver calls me the say they don't have my order. Nobody in the store knows where my order is. Finally at 9pm.. they bring me the wrong one. Late at night, in the rain. I tell them take it. They say keep it and call tomorrow. I finally get a hold of someone at the store next day. They promise my sofa will be delivered same day, but no it wasn't our brand new handmade one it was the one on display because it arrived with no tags and my family can't stop sneezing From all the dust coming out of it. I call to get a refund and they say they are keeping a 25% return fee. 25% of $2650???! So y'all want to keep $600 for me not getting what I want!? Now my options I'm stuck with a piece of furniture my family is allergic to or I'm out of $600. That's crazy work. They are very unprofessional as well!!!! I pay $2650 for a living room set it should be delivered no issues AT ALL. But there were so many I can't count. BAD BUSINESS!!

We had a fabulous outing to Twin Brother Antiques to celebrate a neighbor's birthday. The store…read morelooks a jewel box filled with treasures as far as the eye can see. There is something for everyone! We each left with something we just couldn't leave behind! And, Doug, one of the twin brother's is such a delight!

Another awesome selection of antiques and not much stuff that someone "painted" for you! We like to…read moresee REAL antiques or vintage . Let me change it after I buy it if I want. Well worth the hour + drive we made to arrive

I love coming to this location. You never know what treasure you will find. The staff are friendly…read moreand very helpful too. The prices can be pretty good too but yes some can be out of reach too. You can always look at the price tag and just come back and the price will be lower and adorable. They have a wide section from antiques to modern stuff. I would say something for everyone because we all have different taste when it comes to decorating our homes, offices, etc.

Lady rep came By for a moving sale, picked what she wanted to put on consignment . Then later…read morecancelled, said we have fleas. Um no animals live there, I don't think so. Flaky

This is the most aesthetically pleasing store I've ever seen. Stopped by today for a glance and I'm…read morein love. I wish I had more time to look around. Lots of cool vintage items, prints, furniture, old farmhouse items, etc. The store is well organized, clean, and inviting yet kinda cool and spooky at the same time. Definitely worth a stop if you're in Gboro!

Very cozy place. But a true antique store with high quality items, thus pricey. Not a bargain…read morehunters store. More for the serious quality antique shopper. Very friendly owners. Stop by and browse.

The Red Collection is my all time favorite place for decorating, furniture and all kinds of…read moretreasures. My house would not be the same without my treasures from there! It's relaxing and fun just to walk through, which I do weekly. I also enjoy bringing out of town friends who love it as much as I do. We are so lucky to have the Red Collection In Greensboro!

I have shopped at the Holden Rd location in Greensboro, countless times. I have referred many of…read moremy friends and clients here, over the years. Today I purchased several items, including a $900 couch. I live 7 miles away and the delivery charge for any distance up to 15 miles is supposed to be $80 (per the employees). The owner, Maria, told me my area would be a delivery charge of $150, because the "distance was far." She said she'd "discount" the delivery to $100. When I clarified the normal price with the employee, she suggested I talk with Maria again. I showed her my phone, with Maps open, showing a distance of 7 miles. She grudgingly agreed to $80 as if it was a favor. When I got home, I realized the couch was too large for the area in my home. My fault for not measuring, but since the couch hadn't left the store, I called to ask if I could cancel the sale. Absolutely not, the employee said, she "never gives refunds." When I spoke with Maria at the store, she said I shouldn't wait to purchase the couch, because someone else would buy it since, "it's such a nice couch." I spoke with Maria on the phone and reminded her of that statement, but she didn't care. NO REFUNDS FOR ANY REASON. She offered to consign it for me (!!!). No thank you. She said "I can refund you the delivery charge, that's it." I agreed to take delivery of the couch and put it in my basement, while I try to sell it to someone else. After it was delivered, I called to ask when the delivery fee refund would be processed. The employee was in the process of doing the refund, when Maria said no, they weren't going to refund the fee after all. She claimed she was offering to refund the fee if I consigned the couch with her. I reminded her that was not what she said, at all. Regardless of her failure to communicate, she still refused to refund the $85 ($80 + tax). As many consigners have stated, customer service is non-existent and as I found out today, the owner is unethical.

Still on the hunt for a quality but reasonably priced sectional and the furniture stores in this…read morearea area a bit disappointing with high prices for sub-par quality furniture. This is a great place to test sit some options and potentially get a market sample but the vast majority of the options are "Ashley" level value. At least the service folks don't follow you around

I was deceived by a salesperson in order to close a sale. When I refused delivery and requested a…read morerefund I was informed that their policy required a 25% restocking fee. When I questioned the sales tactic to the store manager, I was informed that company policy forbad refunds without the said fee. After reading other sources I have seen a common thread in promises made and those actually honored. To me, honored is the key word. I made a deal with a salesperson, in good faith, and the conditions he said he could do were not as he said. I can only cite my first and last experience with this vendor.

BUYER BEWARE!!! DO NOT DO BUSINES WITH WEST ELM…read more Worst service of any furniture provider I have ever worked with. Placed an order for tens of thousands of dollars of furniture. Had to spend no less than 30 hours on the phone trying to correct errant deliveries, items that were broken, etc. Multiple items are falling apart after 8-10 months and West Elm is denying any responsibility and declining to help in any way. I will never buy furniture from West Elm again, and would caution anyone from doing so. Desks have paint chipping at every seam 10 months later, leather chairs have metal and wood poking through the backs of them. West Elm says this is normal wear and tear. BUYER BEWARE!!!!!

This was our first visit to any West Elm store. The store is amazing. We saw so many things that…read morewould go perfect in our home, it was hard to stay focused on what we actually were shopping for. We were able to work with a very helpful young lady named Alex. She was patient and knowledgeable. She looked up things online to help us make our decision. We ended up making a purchase only to come back and exchange it out for the purchase of items only available online. Alex handled everything, the return, and the online purchase- and she made sure to use the free online shipping code! We will definitely be back not only to work on our next home re-do project, but also to shop for gifts. You owe it to yourself to at least walk through this store one time before making your final decisions on your next project.